Submit a Review for Helping Hands Home Care (Birmingham)
170 High Street, Harborne, Birmingham, B17 9PP
View full details of Helping Hands Home Care (Birmingham)Latest Reviews for Helping Hands Home Care (Birmingham)
04 March 2026
When one of the supervisors left and the manager retired around this time, everything went south. The office was being run by Solihull due to staff shortage and the newly appointed manager being on secondment to a branch in the SW. Nobody knew what was going on. Rotas changed with no notice. Very
rude Admin Staff.
Invoices were not being sent to my accountants. Phones not being answered.
Staff late and not correctly dressed and one arrived on two days very hung over and constantly yawning. When told of her deportment had the utter cheek to report me
The new manager has no managerial experience and has lost 7 staff and numerous customers.
I would never recommend this company.
11 February 2026
My thanks go out to Dene and his colleagues for their excellent support when I needed to arrange urgent care at home for my husband. I made the call on the morning, an assessment was carried out at home and visits from carers started on that day. When I needed to add on extra visits at short notice
they were accommodated without difficulty. Whenever I called the staff were polite, helpful and professional. I would highly recommend them.
13 October 2025
My carer is a wonderful person, she will do anything for me and is always pleasant. She has helped me in many ways, which I really appreciate. She took me to hospital when I had a blood clot in my lung. She stayed with me for 2 hours extra.
17 July 2025
A very efficient care at home package for a family member. The company was flexible as the care requirements changed due to the gradual increase in dementia symptoms presented by the family member. The carers on site were friendly , sensitive and empathetic.
The management support was responsive
and efficient, would recommend the company to future clients.
27 May 2025
All staff are kind, caring and helpful. I can find no fault. They always check before they leave to see if there is anything else I need. No job is too small. All good with jobs, eg cleaning cats litter tray. I would recommend them to anyone.
15 May 2025
Excellent. I have been using them for about 20 years. Any problems I report to the Birmingham branch and it is sorted straight away.
01 January 2020
I was very sceptical about having a carer for my parents, but after a very helpful and friendly meeting with the branch manager, all of mine and my parents' concerns were addressed - it's like we've known the carers for years! I can safely say, this was the best decision and my mom and dad are in
great hands. I'd thoroughly recommend Helping Hands.
Latest Reviews for Helping Hands Home Care (Birmingham)
04 March 2026
When one of the supervisors left and the manager retired around this time, everything went south. The office was being run by Solihull due to staff shortage and the newly appointed manager being on secondment to a branch in the SW. Nobody knew what was going on. Rotas changed with no notice. Very
rude Admin Staff.
Invoices were not being sent to my accountants. Phones not being answered.
Staff late and not correctly dressed and one arrived on two days very hung over and constantly yawning. When told of her deportment had the utter cheek to report me
The new manager has no managerial experience and has lost 7 staff and numerous customers.
I would never recommend this company.
11 February 2026
My thanks go out to Dene and his colleagues for their excellent support when I needed to arrange urgent care at home for my husband. I made the call on the morning, an assessment was carried out at home and visits from carers started on that day. When I needed to add on extra visits at short notice
they were accommodated without difficulty. Whenever I called the staff were polite, helpful and professional. I would highly recommend them.
13 October 2025
My carer is a wonderful person, she will do anything for me and is always pleasant. She has helped me in many ways, which I really appreciate. She took me to hospital when I had a blood clot in my lung. She stayed with me for 2 hours extra.
17 July 2025
A very efficient care at home package for a family member. The company was flexible as the care requirements changed due to the gradual increase in dementia symptoms presented by the family member. The carers on site were friendly , sensitive and empathetic.
The management support was responsive
and efficient, would recommend the company to future clients.
27 May 2025
All staff are kind, caring and helpful. I can find no fault. They always check before they leave to see if there is anything else I need. No job is too small. All good with jobs, eg cleaning cats litter tray. I would recommend them to anyone.
15 May 2025
Excellent. I have been using them for about 20 years. Any problems I report to the Birmingham branch and it is sorted straight away.
01 January 2020
I was very sceptical about having a carer for my parents, but after a very helpful and friendly meeting with the branch manager, all of mine and my parents' concerns were addressed - it's like we've known the carers for years! I can safely say, this was the best decision and my mom and dad are in
great hands. I'd thoroughly recommend Helping Hands.