Helping Hands Home Care (Birmingham)

170 High Street, Harborne, Birmingham B17 9PP
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8.9 7 Reviews
  • Helping Hands Home Care (Birmingham), Birmingham
With over 30 years' experience, Helping Hands Birmingham is well equipped to care for all your needs, whether you need visiting care to help with meals, overnight care or live-in care.

Helping Hands' carers undergo thorough training, ensuring they have the knowledge necessary to provide clients with all the support they need.

They recognise individuals have unique requirements and offer temporary, respite, domiciliary, elderly, live-in and specialist care.

Helping Hands prides itself on being one of the UK's leading dementia care specialists.
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Care Provided by Helping Hands Home Care (Birmingham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Birmingham) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Birmingham) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Birmingham) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Anna Thorn (Branch Care Manager)

Helping Hands Home Care (Birmingham) Reviews (7)

8.9

Helping Hands Home Care (Birmingham) has a Review Score of 8.9 (8.861) out of 10, based on 6 reviews in the last 2 years.
Over all time Helping Hands Home Care (Birmingham) has 7 reviews.

Overall Experience
  • 6
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  • 1
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Date Published
  • 7
  • 3
  • 6
  • 6
  • 1
Reviewer Connection to Helping Hands Home Care (Birmingham)
  • 4
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  • 1
Total of 7, showing 1-7
Review from James M (Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
When one of the supervisors left and the manager retired around this time, everything went south. The office was being run by Solihull due to staff shortage and the newly appointed manager being on secondment to a branch in the SW. Nobody knew what was going on. Rotas changed with no notice. Very rude
Admin Staff.


Invoices were not being sent to my accountants. Phones not being answered.


Staff late and not correctly dressed and one arrived on two days very hung over and constantly yawning. When told of her deportment had the utter cheek to report me


The new manager has no managerial experience and has lost 7 staff and numerous customers.


I would never recommend this company.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)Good morning,

We are saddened to receive your comments and are sorry to read about the difficulties you have experienced.

We will be sure to share your feedback with the team to look into your experience further.
Kindest regards
Katie
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Y S (Wife of Client) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My thanks go out to Dene and his colleagues for their excellent support when I needed to arrange urgent care at home for my husband. I made the call on the morning, an assessment was carried out at home and visits from carers started on that day. When I needed to add on extra visits at short notice
they were accommodated without difficulty. Whenever I called the staff were polite, helpful and professional. I would highly recommend them.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)Good morning,
Thank you so much for sharing your experience. We are truly pleased to hear how well Dene and the team supported you during such an urgent and stressful time. Being able to arrange an assessment and begin visits on the same day is something we strive for, and it is wonderful to know this made things easier for you and your husband.
It is also lovely to hear that additional visits were accommodated quickly when needed, and that every interaction you had with the team was polite, helpful, and professional. Your kind words mean a great deal, and the team will be delighted to know the positive impact their support had.
We are incredibly grateful for your recommendation.
Kindest regards
Katie
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Review from Joyce B (Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is a wonderful person, she will do anything for me and is always pleasant. She has helped me in many ways, which I really appreciate. She took me to hospital when I had a blood clot in my lung. She stayed with me for 2 hours extra.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Birmingham)Joyce, Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to hear your carer is a wonderful person and has helped you in many way. It is also great to hear she will do anything for you and is always pleasant.We will be sure to pass on your thanks and kind feedback to the team.Kindest regards Katie
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Review from David W (Relative of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very efficient care at home package for a family member. The company was flexible as the care requirements changed due to the gradual increase in dementia symptoms presented by the family member. The carers on site were friendly , sensitive and empathetic.
The management support was responsive and
efficient, would recommend the company to future clients.
  • Staff
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  • Value for Money
Review from J S (Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are kind, caring and helpful. I can find no fault. They always check before they leave to see if there is anything else I need. No job is too small. All good with jobs, eg cleaning cats litter tray. I would recommend them to anyone.
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Review from M R (Client) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. I have been using them for about 20 years. Any problems I report to the Birmingham branch and it is sorted straight away.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from John A (Son of Client) published on 1 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very sceptical about having a carer for my parents, but after a very helpful and friendly meeting with the branch manager, all of mine and my parents' concerns were addressed - it's like we've known the carers for years! I can safely say, this was the best decision and my mom and dad are in great
hands. I'd thoroughly recommend Helping Hands.
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Current Review Score: 8.9 (8.861)

Overview of Review Score

The Review Score of 8.9 (8.861) out of 10 for Helping Hands Home Care (Birmingham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.361 for Helping Hands Home Care (Birmingham) is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 36 Ratings = 4.361
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Birmingham) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Anna

Anna Thorn

Job Title: Branch Care Manager

About me


Hello, I’m Anna and I’m the Branch Manager for Birmingham. My responsibilities and values are to ensure that we deliver person-centred care for all individuals, identifying any client-specific needs they may require support within their day-to-day living. Our aim is to deliver high-quality care with the right level of support, dignity and respect needed to remain comfortable in their own homes.


I enjoy my role as I love to meet new people, build good relationships with the families we support, and I can ensure they are receiving the quality care and service which everyone deserves.


Experience and expertise


In 1993, I was involved in a road traffic collision that left me wheelchair dependent and learning to walk again. As a result, I received care to help me regain my independence, which gave me a great understanding of what many of our customers experience every day. This inspired me to start my own domiciliary care company with my mother in 1995, and in the last 20+ years, I have worked in various different sectors of the care industry. This has given me the knowledge and experience that I have today, which I hope to share with you to support you in the community.


Over the years, I have obtained several different qualifications which are mandatory for the care sector, but I have also obtained my NVQ Level 4 in 2003, as well as my Registered Managers Award (RMA) in 2006 which has enabled me to register with the Care Quality Commission (CQC) as a Registered Manager.


Why I chose Helping Hands


I chose to work with Helping Hands because it is such a unique and inspiring company that has achieved so much within the care industry. Helping Hands have a great framework, structure and support teams that enable us to provide high-quality care services. I’m so glad I joined the team, I’ve been welcomed and supported since the start of my employment, knowing that both our customers and staff are supported throughout the business.

Frequently Asked Questions about Helping Hands Home Care (Birmingham)

How many Carers does Helping Hands Home Care (Birmingham) employ?

Helping Hands Home Care (Birmingham) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Birmingham) to verify any information. View our terms and conditions. Helping Hands Home Care (Birmingham) has an Enhanced Service - more info.