Helping Hands Home Care (Birmingham)

This is of course in addition to the friendship and assistance around the house that helping hands provide. I can only praise them.

I can't thank everyone enough for all their support and care looking after both my grandparents and allowing them that little bit longer at home together. Dene and the team were exceptional and caring and I can't fault them. Marie was my grans favourite carer and her attention to detail was amazing.

Thank you again, would highly recommend!

Helping Hands provided in-home care for my mom while she was suffering from terminal cancer and declining health, and they were absolutely brilliant throughout.

Paula and the rest of the carers were amazing - compassionate, professional, and genuinely caring. My mom absolutely loved having the carers come to visit, and it gave her such a huge lift during an incredibly difficult time.

As a family, we appreciated their support more than we can say. Knowing Mom was being cared for with such kindness and dignity was a huge relief to us all.

I honestly can't recommend Helping Hands highly enough. They made a very hard period much more manageable for both Mom and our family.

We have been using the services of Helping Hands for a combination of tasks required to ensure my father can happily remain in his family home.

There have been unexpected issues with his needs over the last couple of years, and Helping Hands have been there to help provide support and assistance whenever required.

His carers are friendly, caring and diligent professionals, who always put my father's needs first.

Also not forgetting a complete supportive network for his family too.

Without them dad may not have been able to maintain his preferred lifestyle and independence.

The office in Harborne has always listened to our requests and been receptive to our needs. I would wholeheartedly recommend this company.

All staff are very kind and caring, have good communication skills and are reliable. They are well briefed and efficient and also enjoyable to spend time with. They also respect your dignity and privacy.

Helping hands in Harborne have been excellent. They have been flexable when situations change and helped with the many unexpected needs, such as hospital visits. The carers are friendly and effecient - the office support is also very good.

Thanks to all the carers & staff with special thanks to Dene who has dealt with queries and requests quickly & efficiently.

The support they give allows me to live as normal a life as Is possible under the circumstances.

The carers are a pleasure to have in our home. They are skilled, kind and caring and we appreciate having the consistency of having the same ones so we have got to know each other. This is really important. My husband is much more mobile now and needs less help but still appreciates the support they give him with personal care and help doing his morning exercises. He also enjoys the company of these pleasant and intelligent young women. I get time to get on with jobs around the house and sometimes go out for the day knowing that he is in safe hands. Any problems have always been dealt with in a practical and sensible manner. I should also mention Dene and the Harborne office staff who are always helpful and supportive. Thank you!

Helping Hands have been brilliant: easily approachable, accommodating and flexible. Staff is knowledgeable and caring. My mother is comfortable with our carer (Linda) and I always feel confident that she would deliver the best possible care for her.

All the care provided has been invaluable to me & makes a positive impact to my Mom's life.

Dene and the team communicate well and are helpful and approachable.

I am very pleased with the service I get from the carers even if they are new to me and never been before, and all carers are nice and helpful, and do all my requirements I need. Usually arrive in the slotted time. But don't always get a phone call to advise me they will be late, so end up phoning the office. But does not happen very often.

Very grateful for them

Helping Hands have provided excellent care for our Dad and much needed support and friendship for our Mum. We use the service on Mondays and Fridays, which provides a perfect routine. Top quality and very much appreciated.

Very responsive branch manager. Friendly and helpful carers. Allowed Dad to stay in his home with this strong support package. Carers cover medication, meals, personal hygiene, social interaction. Really super to know we can work closely with Helping Hands and they are flexible and supportive on this journey.

We've been using Helping Hands for nearly a year now, and we've had no issues.They always try to be accommodating.

Without this support Mom could not have continued to live independently in her beloved home up until her 105th impending birthday.

The companionship and care your team have shown to mom has been second to none. The small kind acts, going the extra mile and treating mom with such respect has been amazing. She has gained such friendship from her carers and will indeed miss them.

I have appreciated all the back up support too which has enabled such a smooth operation.

We will continue (and have already done so) to recommend Helping Hands as a first class company who put the customer first each and every time.

When one of the supervisors left and the manager retired around this time, everything went south. The office was being run by Solihull due to staff shortage and the newly appointed manager being on secondment to a branch in the SW. Nobody knew what was going on. Rotas changed with no notice. Very rude Admin Staff.

Invoices were not being sent to my accountants. Phones not being answered.

Staff late and not correctly dressed and one arrived on two days very hung over and constantly yawning. When told of her deportment had the utter cheek to report me

The new manager has no managerial experience and has lost 7 staff and numerous customers.

I would never recommend this company.