Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Optimam Complex Care

stars
stars 26 September 2025
Optimam care provide very professional carers, ensuring the carers have the best training and monitoring throughout. We are always felt heard and any issues are resolved quickly. The team are very proactive in communicating with parents for updates, Rota and general feedback is always encouraged to
see where they can improve.
Review from R H (Father of Client/Service User)
stars
stars 25 September 2025
An amazing care provider. I cannot fault them at all. They have made a fantastic effort to build a relationship with both myself and my daughter, and blended well into our family unit. The carers are thorough, proactive and reliable, and the organisation themselves really care about my daughter. The
team feel like an extended family, and practice great business all around. Really no complaints at all
Review from Esther M (Mother of Client/Service User)
stars
stars 18 September 2025
Optimam is a good home care company. They started taking care of my daughter since 2023. They are good on training staff, they are consistent in the service . Their client service is exceptional. They respond rapidly to accommodate clients needs. I would recommend them for an outstanding service.
Review from Lara A (Client / Service User)