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3000 Aviator Way, Manchester Business Park, Manchester, M22 5TG
View Full Details of Valour Healthcare ServicesLatest Reviews for Valour Healthcare Services
23 April 2025
I have nothing but high praise for Valour care my elderly mother has been bed bound for over 5 years she has 4 care visits a day with 2 carers - we have been with Valour for 2 years and I can honestly say they are the best care company we have ever had - they are very thorough, polite and professional with my mum and the extra care required for her dog ! They always make sure I am kept informed about every part of my mums care and definitely go the extra mile in looking after her. 100% would recommend
10 April 2025
Valour have been extremely helpful with my Sister, they attend twice daily to administer medication and make sandwiches and snacks as required and carry out welfare checks etc They always alert me to any issues and respond quickly to any changes we have to make in her care. Very pleased with the service we receive and would recommend them
31 March 2025
The Valour staff were always courteous, friendly, professional and willing to help. The carers put our son at ease with great patience and care, including day and overnight care. I am happy to recommend them.
26 March 2025
Since commencement of the contract with Valour I have experienced 2 cases of gross misconduct and a safeguarding raised for staff who were falling asleep regularly on waking nights, 2 staff warned for excessive usage of phone whilst caring for my son. My son has a complex syndrome, nightly seizures and is non verbal, autistic and is globally delayed and vulnerable. I was told staff were experienced but this proved not to be the case as all panicked in the event of my son having a seizure. The staff were only caught as I had camera footage in the home. Valour served notice to remove their services a few weeks after staff were sacked but remained in situ as there was no other provision to move to. It has taken months to find suitable provider and once Valour were alerted of a new provider they immediately gave 7 days notice and effectively left my son with NO care provision as the new provider had NO staff ready to take over in that time period. No duty of care. Absolutely disgusted.
25 February 2025
We needed assistance after caring for my brother who had multiple cancers. We had managed ourselves for around 2 years but found it getting more demanding. We had carers calling 4 times daily and quite honestly couldn't be happier with the service. The girls were all very good with my brother and most importantly, he was happy for them to be in his home. They respected his wishes and were interested in his well-being.
07 October 2024
The carers were very polite, friendly and caring. Also very professional. Showing compassion to Mum and the family. They were very easy to get hold of on the phone when needed. I can recommend them to anyone who has a loved one who needs carers.
03 September 2024
I have had complete professionalism from the carers at all times, they are also friendly and polite and prompt, there has been the odd occasion when they have been late but have always kept me informed of how long they're going to be, I find they will go above and beyond if needed and I would certainly refer other people to use their services, all in all, I'm very impressed with the overall services. Well done ladies a job very well done.
03 September 2024
We are more than happy with the care workers who always arrive with a smile on their faces, they are very polite and their care for my dad is exceptional. They arrive on time and do ring to say if they are running late and always find time to have a chat and ask if they can do anything else for us.
15 August 2024
Genuinely fantastic service, the care team was absolutely amazing. They looked after my auntie with so much compassion and were professional at all times. From my experience I can highly recommend Valour Healthcare and cannot thank them enough for all that they have done.
31 July 2024
The carers attended my wife for 3 weeks at home. They were polite, caring and obviously well-trained. Communication from the manager was prompt if the carers recognised an issue. Would not hesitate to use these carers again.
01 May 2024
The girls did a good job looking after my mother, always friendly and efficient. She suffers with dementia and they were careful to explain what they were doing and to help her with tablets. Unfortunately on a few occasions, they left early before the hour was up.
02 April 2024
Since coming out of the hospital in December 2023, my grandma received the most wonderful care from Valour Healthcare. She always had such a positive experience with each carer who came and was always praising them! No job was too much for them and they were always willing to help in any way they could. My grandma enjoyed their company so much, she enjoyed getting to know each one of the carers individually. They always had the time to chat to her, which is lovely. My grandma felt very safe and well looked after during each visit, from personal care to support getting into bed each night, which gave her great reassurance after being in the hospital for so long. Sadly, my grandma passed away on 25th February 2024, to which one of the carers unfortunately found her. But they still stayed to offer support until the family arrived, which we will forever be thankful for. From all the family, we will always remember the wonderful care you gave, and we will always be grateful.
20 March 2024
I just wanted to say I got back yesterday after spending 3 nights at Mum and Dad's and I have to say your staff are so lovely with Mum and Dad. Professional whilst also being so caring and empathic. So nice to know that Mum and Dad are in good hands especially as I live in another part of the country so can't be there all the time.
20 November 2023
My mum has received wonderful care from you. Your colleagues were always polite, friendly and genuinely concerned about my mum. When mum was ill, the carer would contact me or if she felt I needed to be informed of a concern, it was dealt with promptly. Mum felt safe with the carers.
28 September 2023
I can't praise Valour Healthcare and the ladies who provide Mum's care enough. The ladies are all really helpful, informative and fabulous with Mum. They are a constant for Mum and it is the same ladies that provide care on a rotating basis and this is good for Mum also. Nothing is too much for them and they do not hesitate to call either me or my brother if they have any concerns. They are all friendly and are always ready to have a chat. We couldn't wish for better care for our Mum. Thank you.
25 September 2023
I can’t praise Valour and the ladies who work for them highly enough. The company send the same lady for the whole day and if possible the same lady attends for three or four days. This helps with Mum’s condition. The ladies are very professional. They are caring and helpful and will do any tasks requested of them. They are always on time and stay the full time that has been allocated. Mum has benefited from such excellent care. Thank you.
Latest Reviews for Valour Healthcare Services
23 April 2025
I have nothing but high praise for Valour care my elderly mother has been bed bound for over 5 years she has 4 care visits a day with 2 carers - we have been with Valour for 2 years and I can honestly say they are the best care company we have ever had - they are very thorough, polite and professional with my mum and the extra care required for her dog ! They always make sure I am kept informed about every part of my mums care and definitely go the extra mile in looking after her. 100% would recommend
10 April 2025
Valour have been extremely helpful with my Sister, they attend twice daily to administer medication and make sandwiches and snacks as required and carry out welfare checks etc They always alert me to any issues and respond quickly to any changes we have to make in her care. Very pleased with the service we receive and would recommend them
31 March 2025
The Valour staff were always courteous, friendly, professional and willing to help. The carers put our son at ease with great patience and care, including day and overnight care. I am happy to recommend them.
26 March 2025
Since commencement of the contract with Valour I have experienced 2 cases of gross misconduct and a safeguarding raised for staff who were falling asleep regularly on waking nights, 2 staff warned for excessive usage of phone whilst caring for my son. My son has a complex syndrome, nightly seizures and is non verbal, autistic and is globally delayed and vulnerable. I was told staff were experienced but this proved not to be the case as all panicked in the event of my son having a seizure. The staff were only caught as I had camera footage in the home. Valour served notice to remove their services a few weeks after staff were sacked but remained in situ as there was no other provision to move to. It has taken months to find suitable provider and once Valour were alerted of a new provider they immediately gave 7 days notice and effectively left my son with NO care provision as the new provider had NO staff ready to take over in that time period. No duty of care. Absolutely disgusted.
25 February 2025
We needed assistance after caring for my brother who had multiple cancers. We had managed ourselves for around 2 years but found it getting more demanding. We had carers calling 4 times daily and quite honestly couldn't be happier with the service. The girls were all very good with my brother and most importantly, he was happy for them to be in his home. They respected his wishes and were interested in his well-being.
07 October 2024
The carers were very polite, friendly and caring. Also very professional. Showing compassion to Mum and the family. They were very easy to get hold of on the phone when needed. I can recommend them to anyone who has a loved one who needs carers.
03 September 2024
I have had complete professionalism from the carers at all times, they are also friendly and polite and prompt, there has been the odd occasion when they have been late but have always kept me informed of how long they're going to be, I find they will go above and beyond if needed and I would certainly refer other people to use their services, all in all, I'm very impressed with the overall services. Well done ladies a job very well done.
03 September 2024
We are more than happy with the care workers who always arrive with a smile on their faces, they are very polite and their care for my dad is exceptional. They arrive on time and do ring to say if they are running late and always find time to have a chat and ask if they can do anything else for us.
15 August 2024
Genuinely fantastic service, the care team was absolutely amazing. They looked after my auntie with so much compassion and were professional at all times. From my experience I can highly recommend Valour Healthcare and cannot thank them enough for all that they have done.
31 July 2024
The carers attended my wife for 3 weeks at home. They were polite, caring and obviously well-trained. Communication from the manager was prompt if the carers recognised an issue. Would not hesitate to use these carers again.
01 May 2024
The girls did a good job looking after my mother, always friendly and efficient. She suffers with dementia and they were careful to explain what they were doing and to help her with tablets. Unfortunately on a few occasions, they left early before the hour was up.
02 April 2024
Since coming out of the hospital in December 2023, my grandma received the most wonderful care from Valour Healthcare. She always had such a positive experience with each carer who came and was always praising them! No job was too much for them and they were always willing to help in any way they could. My grandma enjoyed their company so much, she enjoyed getting to know each one of the carers individually. They always had the time to chat to her, which is lovely. My grandma felt very safe and well looked after during each visit, from personal care to support getting into bed each night, which gave her great reassurance after being in the hospital for so long. Sadly, my grandma passed away on 25th February 2024, to which one of the carers unfortunately found her. But they still stayed to offer support until the family arrived, which we will forever be thankful for. From all the family, we will always remember the wonderful care you gave, and we will always be grateful.
20 March 2024
I just wanted to say I got back yesterday after spending 3 nights at Mum and Dad's and I have to say your staff are so lovely with Mum and Dad. Professional whilst also being so caring and empathic. So nice to know that Mum and Dad are in good hands especially as I live in another part of the country so can't be there all the time.
20 November 2023
My mum has received wonderful care from you. Your colleagues were always polite, friendly and genuinely concerned about my mum. When mum was ill, the carer would contact me or if she felt I needed to be informed of a concern, it was dealt with promptly. Mum felt safe with the carers.
28 September 2023
I can't praise Valour Healthcare and the ladies who provide Mum's care enough. The ladies are all really helpful, informative and fabulous with Mum. They are a constant for Mum and it is the same ladies that provide care on a rotating basis and this is good for Mum also. Nothing is too much for them and they do not hesitate to call either me or my brother if they have any concerns. They are all friendly and are always ready to have a chat. We couldn't wish for better care for our Mum. Thank you.
25 September 2023
I can’t praise Valour and the ladies who work for them highly enough. The company send the same lady for the whole day and if possible the same lady attends for three or four days. This helps with Mum’s condition. The ladies are very professional. They are caring and helpful and will do any tasks requested of them. They are always on time and stay the full time that has been allocated. Mum has benefited from such excellent care. Thank you.