Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Affinity Care and Support Services

stars
stars 16 March 2024
My experience has been a great pleasure, well looked after by friendly and reliable carers.
Review from J O (Son of Client/Service User)
stars
stars 14 March 2024
Always the same carer and female carer for a female client is most beneficial. Flexible timetabling is helpful e.g. to accommodate urgent hospital admissions. Dealing with disabilities, e.g. incontinence and dementia, is very professional.
Review from I C (Husband of Client/Service User)
stars
stars 18 December 2023
They are always polite. Carer and Manager are professional. Consistent with their standards of care. Excellent service and communication is easy and excellent with them. They arrive on time. Overall the care is excellent.
Review from K S (Father of Client/Service User)
stars
stars 01 May 2023
Affinity Care have been excellent in caring for my dad, the manager in particular has always conducted herself in the most professional and caring manner, always on time, courteous, kind and her paperwork is second to none. I have detailed reports of each visit and I receive regular messages
immediately with any concerns or prompts for Dad's needs. I would not hesitate to recommend Affinity Care to anyone, my dad has had the most traumatic year and I feel completely at ease with his care.
Review from Janet A (Daughter of Client/Service User)
stars
stars 18 January 2023
Comfortable and comforting help and care. Uplifting presence and wonderful help.
Review from J G (Client / Service User)
stars
stars 14 January 2023
First class professional and friendly service. Gives Mum's family peace of mind knowing she is being cared for in a way where she still has her dignity and independence. But we have the security knowing she is safe when family are not there.
Review from Carl T (Son of Client/Service User)