Submit a Review for Radfield Home Care Chester & Ellesmere Port
7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester, CH1 6LT
View Full Details of Radfield Home Care Chester & Ellesmere PortLatest Reviews for Radfield Home Care Chester & Ellesmere Port
29 April 2025
They listened and noted our needs and put together a care plan to meet those needs precisely. The care assistant was beyond helpful. She exceeded all our expectations in every way as well as being very supportive.
24 April 2025
Being in the need for some form of help and support following a medical diagnosis of dementia, we were recommend by someone with a medical back ground to contact Radfield Home Care. We have been with them now for 5 months and can't fault the care and support they provide. The organisation is very professional and well organised. Carers are trained to treat clients professionally and with a friendly manner. The unexpected additions such as acknowledging public holidays and personal anniversaries, though not expected, have been so appreciated. We are not just seen as customers Radfield more than live up to their reputation as a Care Company.
15 April 2025
Good
15 April 2025
A lovely day lots to do and new people to meet, Lunch was excellent
11 April 2025
Everybody I speak to are all very courteous whether on the phone or face to face, very helpful people. Would recommend them to everybody.
11 April 2025
Overall care provided has been very good. All carers have been patient kind and sympathetic, treating the service user with dignity. Some of the carers have been consistently excellent, going the 'extra mile' in service provision. We have been particularly impressed that no appointments for care provisions have been missed, despite difficult winter weather conditions, traffic and vehicle problems. We feel we have been fortunate to have received such an efficient and professional service at a very difficult time for us.
10 April 2025
Since my wife has been receiving care and help (from lovely staff) I am much more relaxed and at ease with daily life.
08 April 2025
I couldn't wish for better care and attention given to my mum on a daily basis, they come in with welcoming smiles and always on time. This caring nature is also seen through office staff I sometimes contact and managers who visit to review how her care is going. Just recently my mum had a fall and had time in hospital- on returning home we received tremendous support and extra support which was needed. We appreciate everything they do and their humour in making my mum comfortable and happy. They assist my mum with showering, getting dressed, choosing clothes, cleaning ensuite and bedroom area and they let me know when supplies get low. Radfield Chester is a caring organisation with happy staff, great teamwork and would recommend them.
08 April 2025
Radfield's care and empathy shwon towards my mum over the past 4 months has been heartwarming. We have asked for changes to services, add ons etc. all accomodated.
08 April 2025
Radfield's carers have provided an excellent support service to my mum, who has vascular dementia. They have sensitively supported her with personal care with both empathy and kindness, thereby preserving her dignity. They have also accommodated changes or additional requests at short notice. I can't praise the staff or management enough!
08 April 2025
My regular carer is excellent and we've become good friends. She gets everything done efficiently and with plenty of chat! When she is away the replacement carer is also very good.
07 April 2025
We have received excellent service. The ladies are all lovely, and support my husband in his exercises in a fun way. He looks forward to going to the day centre very much.
07 April 2025
I would have put excellent but some or most carers are better than others (but not all). However all carers are pleasant and agreeable.
04 April 2025
I am very satisfied with all the service I receive. All staff are kind, pleasant and obliging.
06 March 2025
Care staff are attentive, professional, capable and are meeting our care needs in the first 6 weeks of using (Radfield) them. Rota diarying has been inaccurate 3 times, carers turned up on the wrong day once, administration of rota hasn't been good, but we understand it is a complex and juggling situation! It has worked out despite this.
05 March 2025
I am very happy with my carer. I am reasonably mobile but I have a walker for outdoors. My carer takes me out for walks in the summer months to parks etc. which I enjoy. I also enjoy our chats over a cup of coffee. She also helps with household tasks.
03 March 2025
Excellent care. So supportive, regular updates. I'm very happy with the care mum received. The company has a genuine concern for the client and wants to support as much as they can. Visits were on time and care plans are followed. One carer had a different approach that mum didn't respond well to, so a change of carer was made immediately.
19 February 2025
Have been happy with the service and staff at Radfield, very professional and helpful and nothing is too much trouble when we want to change anything.
13 February 2025
My mother is very happy with the care she is receiving. The new timetable of when the carers are coming in on a weekly basis is very useful. This is emailed to me.
07 February 2025
I am very pleased with our experience of your care. The carers are on time and work quickly and carefully. They always ask if there is anything they can do for me before they leave. I am having a short holiday and the staff have been accommodating about coming for extra hours at a time to suit my husband. It is such a relief to go away and know that he will be well supported in my absence.
Latest Reviews for Radfield Home Care Chester & Ellesmere Port
29 April 2025
They listened and noted our needs and put together a care plan to meet those needs precisely. The care assistant was beyond helpful. She exceeded all our expectations in every way as well as being very supportive.
24 April 2025
Being in the need for some form of help and support following a medical diagnosis of dementia, we were recommend by someone with a medical back ground to contact Radfield Home Care. We have been with them now for 5 months and can't fault the care and support they provide. The organisation is very professional and well organised. Carers are trained to treat clients professionally and with a friendly manner. The unexpected additions such as acknowledging public holidays and personal anniversaries, though not expected, have been so appreciated. We are not just seen as customers Radfield more than live up to their reputation as a Care Company.
15 April 2025
Good
15 April 2025
A lovely day lots to do and new people to meet, Lunch was excellent
11 April 2025
Everybody I speak to are all very courteous whether on the phone or face to face, very helpful people. Would recommend them to everybody.
11 April 2025
Overall care provided has been very good. All carers have been patient kind and sympathetic, treating the service user with dignity. Some of the carers have been consistently excellent, going the 'extra mile' in service provision. We have been particularly impressed that no appointments for care provisions have been missed, despite difficult winter weather conditions, traffic and vehicle problems. We feel we have been fortunate to have received such an efficient and professional service at a very difficult time for us.
10 April 2025
Since my wife has been receiving care and help (from lovely staff) I am much more relaxed and at ease with daily life.
08 April 2025
I couldn't wish for better care and attention given to my mum on a daily basis, they come in with welcoming smiles and always on time. This caring nature is also seen through office staff I sometimes contact and managers who visit to review how her care is going. Just recently my mum had a fall and had time in hospital- on returning home we received tremendous support and extra support which was needed. We appreciate everything they do and their humour in making my mum comfortable and happy. They assist my mum with showering, getting dressed, choosing clothes, cleaning ensuite and bedroom area and they let me know when supplies get low. Radfield Chester is a caring organisation with happy staff, great teamwork and would recommend them.
08 April 2025
Radfield's care and empathy shwon towards my mum over the past 4 months has been heartwarming. We have asked for changes to services, add ons etc. all accomodated.
08 April 2025
Radfield's carers have provided an excellent support service to my mum, who has vascular dementia. They have sensitively supported her with personal care with both empathy and kindness, thereby preserving her dignity. They have also accommodated changes or additional requests at short notice. I can't praise the staff or management enough!
08 April 2025
My regular carer is excellent and we've become good friends. She gets everything done efficiently and with plenty of chat! When she is away the replacement carer is also very good.
07 April 2025
We have received excellent service. The ladies are all lovely, and support my husband in his exercises in a fun way. He looks forward to going to the day centre very much.
07 April 2025
I would have put excellent but some or most carers are better than others (but not all). However all carers are pleasant and agreeable.
04 April 2025
I am very satisfied with all the service I receive. All staff are kind, pleasant and obliging.
06 March 2025
Care staff are attentive, professional, capable and are meeting our care needs in the first 6 weeks of using (Radfield) them. Rota diarying has been inaccurate 3 times, carers turned up on the wrong day once, administration of rota hasn't been good, but we understand it is a complex and juggling situation! It has worked out despite this.
05 March 2025
I am very happy with my carer. I am reasonably mobile but I have a walker for outdoors. My carer takes me out for walks in the summer months to parks etc. which I enjoy. I also enjoy our chats over a cup of coffee. She also helps with household tasks.
03 March 2025
Excellent care. So supportive, regular updates. I'm very happy with the care mum received. The company has a genuine concern for the client and wants to support as much as they can. Visits were on time and care plans are followed. One carer had a different approach that mum didn't respond well to, so a change of carer was made immediately.
19 February 2025
Have been happy with the service and staff at Radfield, very professional and helpful and nothing is too much trouble when we want to change anything.
13 February 2025
My mother is very happy with the care she is receiving. The new timetable of when the carers are coming in on a weekly basis is very useful. This is emailed to me.
07 February 2025
I am very pleased with our experience of your care. The carers are on time and work quickly and carefully. They always ask if there is anything they can do for me before they leave. I am having a short holiday and the staff have been accommodating about coming for extra hours at a time to suit my husband. It is such a relief to go away and know that he will be well supported in my absence.