Radfield Home Care Chester & Ellesmere Port

7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester CH1 6LT
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9.7 77 Reviews
  • Radfield Home Care Chester & Ellesmere Port, Chester
Located in the Chester and Ellesmere Port communities, Radfield Home Care Chester & Ellesmere Port delivers award-winning care services. They provide comprehensive care options including meal preparation, medication assistance, housework, respite, and live-in care.

Radfield's services are developed around a personalised care plan specific to each individual's needs. Their Care Professionals ensure that every client is treated with dignity and respect, delivering care with empathy and precision.

Radfield Home Care has been celebrated as a Top 20 Home Care provider (group) in 2024 by homecare.co.uk and holds the title of “Outstanding Home Care Group of the Year” from the 2023 Home Care Awards. Their exceptional Care Professionals are recognised for their dedication, integrity, and commitment to fostering strong community connections.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.50 – £37.50
  • Weekly Live-in Care Fees: £1700 – £2000

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact Radfield Home Care Chester & Ellesmere Port to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Julie Scott (Director)

Radfield Home Care Chester & Ellesmere Port Reviews (77)

Total of 77, showing 1-20
9.7

Radfield Home Care Chester & Ellesmere Port has a Review Score of 9.7 (9.746) out of 10, based on 52 reviews in the last 2 years. Over all time Radfield Home Care Chester & Ellesmere Port has 77 reviews.

Overall Experience

  • 61
  • 16
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Date Published

77
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Review from A M (Son of Client) published on 14 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Chester is the 3rd home care provider my mother has tried. It was a great relief to finally find an excellent, safe and flexible service. My mother is delighted with the care and services she has received and it is obvious the company is well managed. She is very happy with the carers themselves
and wants to thank Radfield. Other providers promised a lot then didn't deliver the basics. There is a reason Radfield is rated outstanding.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. Your mum's care is very important to us, and we are so pleased that it has made her feel safe and happy in her home. We always pride ourselves in providing person-centred care and getting the right match with your mum and her care professionals. If we can ever do any more for your mum, then you only have to ask. I will forward your kind review to all staff involved. Thank you

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Review from Joy R (Daughter of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff our outstanding in all they do to help my mum - from organising visit rotas to include the carers that mum is most comfortable and happy with to the carers themselves who really do care. They work so hard and are so kind, patient, caring and encouraging with mum. As a family, it's such a
relief that there's reliable, caring, very professional and able people that we can trust to take care of mum, to help fulfil her wish to remain in her own home. It's a great support for us too. The weekly day centre visit has been a great success too, an invaluable lifeline for mum to go out and have fun and meet new people of her own age.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your excellent review. Your mum is such a character and we all love seeing her at the day centre each week. The care professionals who visit her at home also love to spend time with her. We always aim to support the whole family and deliver person-centred care to the client to enable them to live their best lives. I will pass on your review to all of the care professionals and staff. Thank you

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Review from Sandra K (Daughter of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wiould not of coped ,looking after my dad without the help and support of Radfield carers , my dad was able to remain at his own home for a little longer , due to the carers help , they were all friendly and professional at all times , my dad built a good rapport with them all nothing was too much
trouble for them , if we had a hospital appointment , they would change there calls to help us out , and come at times to suit and help us , at 24 hours notice , I would highly recommend Radfield carers to anyone , I can't thank them enough

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for the amazing review. Your dad is a lovely man, and it has been a pleasure helping him to remain at home for longer. His presence at the day centre is also greatly missed. He really has a great character, and everyone enjoyed him bringing his guitar in and playing to them. We wish your dad all the best, and if you ever need us for anything, please do get in touch. I will pass on your great review to the care professionals.

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Review from V P (Wife of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Things are going well with the package and my husband is now very familiar with the carers. He is happy to be left with them and they engage brilliantly with him. The carers are also extremely helpful and it is a pleasure to see them.


Thank you and the carers for the service you are providing.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We are very pleased that you are happy with the package of care for your husband, and if there is ever anything else we can do for you or your husband, you only have to ask. Person-centred care is always what we try our best to achieve. I will pass on your review to the care professionals. Thank you

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Review from Angela F (Daughter of Client) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with some trepidation I decided to employ a care company to help me care for my dad at home. I was recommended, by my GP, Radfield. After looking after him for 6 years on my own, I was worried about the care he would receive. However, Radfield have been amazing they have never let me down, always
on time. They treat my dad with the upmost care. If there was a box for outstanding, I would happily tick this box. They also look after the family too with a hug and a listening ear when you are struggling yourself with fatigue and worry. They simply care, it's not just a job!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your amazing review. Your review will mean a lot to everyone of our care professionals that visit your dad. We pride ourselves in person centred care and we always try to go above and beyond for every one of our clients to ensure they can live their best lives possible. I will pass on your kind words to all of our Radfield family.

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Review from J E (Client) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My regular carers are all very good at the job.
Some can be described as exceedingly good. The more often they come, the more they know the routine.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. I will arrange a meeting to come and see you personally to try and resolve any issues that you have. It is very important at Radfield home care that our clients all have the best experience possible.

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Review from Margaret T (Wife of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Radfield Home Care are a reliable company. The carers that come to help my husband are reliable, trustworthy and kind. My husband receives catheter care help twice daily. This service is done most efficiently with rare exceptions. On the whole the carers come within the half hour time slot with occasional
exceptions beyond their control. The carers always ask if there is anything else they can do to help.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. All of our reviews are very important to us and we try to learn from anything that you don't consider to be 5 star. If there is anything at all that we could do for you then please give us a call and we will do what we can. You have written us a lovely review and I will pass this on to your husbands care professionals.

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Review from Kathleen B (Daughter of Client) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been excellent in the care and experience so far.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. Your care is very important to us and we are happy that you are pleased with the service we are providing for you. If you ever need or want anything please do not hesitate to ask us. I will pass your kind review on to your care professionals.

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Review from Sheila N (Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They listened and noted our needs and put together a care plan to meet those needs precisely.
The care assistant was beyond helpful. She exceeded all our expectations in every way as well as being very supportive.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for a lovely review. It is always our aim to create a person centred care plan and always go above and beyond where possible. I will ensure to pass on your review to your care professional.

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Review from Dorothy I (Wife of Client) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being in the need for some form of help and support following a medical diagnosis of dementia, we were recommend by someone with a medical back ground to contact Radfield Home Care. We have been with them now for 5 months and can't fault the care and support they provide. The organisation is very professional
and well organised. Carers are trained to treat clients professionally and with a friendly manner. The unexpected additions such as acknowledging public holidays and personal anniversaries, though not expected, have been so appreciated. We are not just seen as customers Radfield more than live up to their reputation as a Care Company.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your very kind review. I will pass on your lovely message to our care professionals and office staff. We take the care of everyone very seriously and always try our utmost to deliver a service that goes above and beyond the call of the everyday duties.

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Review from Beryl M (Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. You have been with us now for nearly 3 years and we are so happy that you have been satisfied with our service. You have always had a small team of care professionals and we know you have built up good relationships.

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Review from M C (Client) assisted by family/friend published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely day lots to do and new people to meet, Lunch was excellent

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

We are so happy that you have enjoyed coming to our day centre. It is great that you come every session and have built new friendships and are a very valued member of the group. It is always a pleasure to see you.

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Review from D S (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody I speak to are all very courteous whether on the phone or face to face, very helpful people. Would recommend them to everybody.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your very kind review. I am very pleased that you are happy with your care professionals and if there is ever anything else we can do for you please do not hesitate to ask.

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Review from D H (Husband of Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care provided has been very good. All carers have been patient kind and sympathetic, treating the service user with dignity. Some of the carers have been consistently excellent, going the 'extra mile' in service provision. We have been particularly impressed that no appointments for care provisions
have been missed, despite difficult winter weather conditions, traffic and vehicle problems. We feel we have been fortunate to have received such an efficient and professional service at a very difficult time for us.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We always strive to achieve our clients feeling safe and secure in their own homes with the confidence that we will always turn up at the times we agree no matter what the weather. I am very happy that you are satisfied with the service we provide for you and if there is ever anything else we can do for you then please do not hesitate to ask.

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Review from A S (Husband of Client) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been receiving care and help (from lovely staff) I am much more relaxed and at ease with daily life.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your review. We are glad that we can take some of the daily pressures off of you in supporting your wife. If we can ever do anything else please do not hesitate to contact us.

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Review from D O (Daughter of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for better care and attention given to my mum on a daily basis, they come in with welcoming smiles and always on time. This caring nature is also seen through office staff I sometimes contact and managers who visit to review how her care is going. Just recently my mum had a fall and
had time in hospital- on returning home we received tremendous support and extra support which was needed. We appreciate everything they do and their humour in making my mum comfortable and happy. They assist my mum with showering, getting dressed, choosing clothes, cleaning ensuite and bedroom area and they let me know when supplies get low. Radfield Chester is a caring organisation with happy staff, great teamwork and would recommend them.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for this fantastic review. Looking after your mum is a privilege and pleasure to us all. Providing support to your mum when she needed that bit extra is what we always aim to do. Caring for someone changes and we are always here to accommodate however we can to ensure the best possible person centred care.

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Review from L C (Daughter of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield's care and empathy shwon towards my mum over the past 4 months has been heartwarming. We have asked for changes to services, add ons etc. all accomodated.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We always aim to accommodate the changes that are required when looking after someone as we know this can change frequently. It is a pleasure to be able to look after your mum and give her the best care that she deserves.

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Review from Elizabeth G (Daughter of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield's carers have provided an excellent support service to my mum, who has vascular dementia. They have sensitively supported her with personal care with both empathy and kindness, thereby preserving her dignity.
They have also accommodated changes or additional requests at short notice. I can't
praise the staff or management enough!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review it really is much appreciated. The care for your mum has been our pleasure and we understand how difficult it is for families having to deal with dementia. I will ensure to pass on your kind comments to all staff.

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Review from Rosemary P (Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is excellent and we've become good friends. She gets everything done efficiently and with plenty of chat! When she is away the replacement carer is also very good.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We do aim to always give you the one regular care professional as we know how important it is to build relationships.

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Review from Brenda S (Wife of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent service. The ladies are all lovely, and support my husband in his exercises in a fun way. He looks forward to going to the day centre very much.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your review. The day centre is always a lot of fun and everyone gets to really engage in fun activities and make new friendships. It is certainly a fun day for all. We are all very happy to know that you are very happy with our service.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Radfield Home Care Chester & Ellesmere Port is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Radfield Home Care Chester & Ellesmere Port is calculated as follows: ( (243 Excellents x 5) + (57 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 311 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Chester & Ellesmere Port is based on 52 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (3)

Julie

Julie Scott

Job Title: Co-owner & Director

Joined: 2021

Julie, co-owner and director of Radfield Home Care Chester & Ellesmere Port before living overseas for 10 years, worked for ‘Diageo’ for 15 years as an account administrator. She also was a team leader in departmental projects and delivered training when the department migrated overseas. Julie started her own Childcare business which she ran for 4 years gaining childcare qualifications before going overseas.


Whilst working overseas Julie worked in Dubai English Speaking College as a Food and Nutrition Technician and Kitchen Manager, gaining many qualifications in food & nutrition, first aid and fire marshal.


Julie explains, “We came back to Chester, my husband’s hometown, to settle back into English life and to get involved in the community around us. We both knew that we wanted to give something back to the community we love and get involved in making people's lives better.”


“Both Kevin and I wanted to create a business that we are both passionate about and can work at together for our future.”

Kevin

Kevin Scott

Job Title: Co-owner & Director

Joined: 2021

Kevin, co-owner and director of Radfield Home Care Chester & Ellesmere Port has a wealth of knowledge across many corporate business sectors.


As a qualified quantity surveyor, Kevin has worked on many major projects around the world, with over 20 years of experience as a contracts engineer and manager, working and living in the Middle East for much of his career.


Kevin explains, “Chester is my hometown, and we both love to get involved and help the community around us. As a home care provider, we have the vision to make older people’s lives better by being compassionate, trustworthy, friendly and professional in the service we provide.”


“We want to be recognised as an employer of choice and to promote continued training and career progression for our employees, and to focus on achieving an ‘outstanding’ rating from the CQC and providing exceptional quality care to all of our clients.”

Clare

Clare Harding

Job Title: Registered Care Manager

Joined: 2024

About Clare
We would like to introduce you to Clare Harding, the Registered Care Manager for Radfield Home Care Chester & Ellesmere Port.


What is your background before joining Radfield?
I have over a decade of experience in care, starting out as a care professional. Over the years, I progressed to a field care supervisor and assistant care manager.


How has your background prepared you for your new role at RHC?
I started my career in care as a part-time care professional. When I moved over to the care sector full-time time I was promoted to field care supervisor, then to assistant care manager and on to registered care manager. Starting as a care professional has meant that I understand the challenges that care professionals face every day. I still enjoy delivering care and being out and about supporting the care professionals, clients and their families.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping people and spending a lot of time with my grandma and her friends when I was a child. I was a manager in the catering sector for many years. I then went on to apply to be a part-time care professional, quickly discovering that I had found the perfect career path and moved over to the care sector full-time. I enjoy putting a smile on the clients' faces and going home with a feeling that I had made a difference in someone’s day.


How do you feel your role and your experience will benefit Radfield’s clients?
Throughout my career, I have completed every role in the field and in the office within Domiciliary Care. This has provided me with good overall knowledge of every part of the business. As a care professional, I especially enjoyed delivering end-of-life care and dementia care to clients. I have extensive knowledge and experience that our clients can benefit from. I am dedicated to delivering outstanding care to our clients and their families. To help our clients to live in their own homes with their memories for as long as possible.

Frequently Asked Questions about Radfield Home Care Chester & Ellesmere Port

What Type of Services does Radfield Home Care Chester & Ellesmere Port offer?

Radfield Home Care Chester & Ellesmere Port offers Home Care.

How many Carers does Radfield Home Care Chester & Ellesmere Port employ?

Radfield Home Care Chester & Ellesmere Port employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Chester & Ellesmere Port to verify any information. View our terms and conditions. Radfield Home Care Chester & Ellesmere Port has an Enhanced Service - more info.