Radfield Home Care Chester & Ellesmere Port
7 Telford Court, Chestergates Business Centre, Dunkirk Lea,
Chester
CH1 6LT
Charge prices are tailored to customers, following a care consultation.
These prices are only a guideline, please contact Radfield Home Care Chester & Ellesmere Port to find out the exact price for your requirements.
Radfield Home Care Chester & Ellesmere Port has a Review Score of 9.8 (9.762) out of 10, based on 52 reviews in the last 2 years.
Over all time Radfield Home Care Chester & Ellesmere Port has 79 reviews.
5.0 out of 5
Thank you for your great review. Our care professionals always try to adapt to any situation and provide the best form of care that is possible. Our aim is always to provide person-centred care individual to the client's needs. I will pass on your kind review to all of the staff involved.
5.0 out of 5
Thank you very much for your fantastic review. Your dads care and wellbeing is very important to us and we are all very pleased that you are happy with the service we are providing. It is our pleasure to care for your dad and have him stay at home with our wonderful care professionals looking after him. I will pass on your kind words to everyone that knows your dad.
5.0 out of 5
Thank you very much for your review. Your mum's care is very important to us, and we are so pleased that it has made her feel safe and happy in her home. We always pride ourselves in providing person-centred care and getting the right match with your mum and her care professionals. If we can ever do any more for your mum, then you only have to ask. I will forward your kind review to all staff involved. Thank you
5.0 out of 5
Thank you so much for your excellent review. Your mum is such a character and we all love seeing her at the day centre each week. The care professionals who visit her at home also love to spend time with her. We always aim to support the whole family and deliver person-centred care to the client to enable them to live their best lives. I will pass on your review to all of the care professionals and staff. Thank you
5.0 out of 5
Thank you for the amazing review. Your dad is a lovely man, and it has been a pleasure helping him to remain at home for longer. His presence at the day centre is also greatly missed. He really has a great character, and everyone enjoyed him bringing his guitar in and playing to them. We wish your dad all the best, and if you ever need us for anything, please do get in touch. I will pass on your great review to the care professionals.
5.0 out of 5
Thank you and the carers for the service you are providing.
Thank you very much for your kind review. We are very pleased that you are happy with the package of care for your husband, and if there is ever anything else we can do for you or your husband, you only have to ask. Person-centred care is always what we try our best to achieve. I will pass on your review to the care professionals. Thank you
5.0 out of 5
Thank you very much for your amazing review. Your review will mean a lot to everyone of our care professionals that visit your dad. We pride ourselves in person centred care and we always try to go above and beyond for every one of our clients to ensure they can live their best lives possible. I will pass on your kind words to all of our Radfield family.
4.0 out of 5
Thank you for your review. I will arrange a meeting to come and see you personally to try and resolve any issues that you have. It is very important at Radfield home care that our clients all have the best experience possible.
4.0 out of 5
Thank you very much for your review. All of our reviews are very important to us and we try to learn from anything that you don't consider to be 5 star. If there is anything at all that we could do for you then please give us a call and we will do what we can. You have written us a lovely review and I will pass this on to your husbands care professionals.
5.0 out of 5
Thank you very much for your kind review. Your care is very important to us and we are happy that you are pleased with the service we are providing for you. If you ever need or want anything please do not hesitate to ask us. I will pass your kind review on to your care professionals.
5.0 out of 5
Thank you very much for a lovely review. It is always our aim to create a person centred care plan and always go above and beyond where possible. I will ensure to pass on your review to your care professional.
5.0 out of 5
Thank you very much for your very kind review. I will pass on your lovely message to our care professionals and office staff. We take the care of everyone very seriously and always try our utmost to deliver a service that goes above and beyond the call of the everyday duties.
5.0 out of 5
Thank you very much for your review. You have been with us now for nearly 3 years and we are so happy that you have been satisfied with our service. You have always had a small team of care professionals and we know you have built up good relationships.
5.0 out of 5
We are so happy that you have enjoyed coming to our day centre. It is great that you come every session and have built new friendships and are a very valued member of the group. It is always a pleasure to see you.
5.0 out of 5
Thank you for your very kind review. I am very pleased that you are happy with your care professionals and if there is ever anything else we can do for you please do not hesitate to ask.
4.0 out of 5
Thank you very much for your kind review. We always strive to achieve our clients feeling safe and secure in their own homes with the confidence that we will always turn up at the times we agree no matter what the weather. I am very happy that you are satisfied with the service we provide for you and if there is ever anything else we can do for you then please do not hesitate to ask.
5.0 out of 5
Thank you so much for your review. We are glad that we can take some of the daily pressures off of you in supporting your wife. If we can ever do anything else please do not hesitate to contact us.
5.0 out of 5
Thank you very much for this fantastic review. Looking after your mum is a privilege and pleasure to us all. Providing support to your mum when she needed that bit extra is what we always aim to do. Caring for someone changes and we are always here to accommodate however we can to ensure the best possible person centred care.
5.0 out of 5
Thank you very much for your kind review. We always aim to accommodate the changes that are required when looking after someone as we know this can change frequently. It is a pleasure to be able to look after your mum and give her the best care that she deserves.
5.0 out of 5
Thank you very much for your kind review it really is much appreciated. The care for your mum has been our pleasure and we understand how difficult it is for families having to deal with dementia. I will ensure to pass on your kind comments to all staff.
The Review Score of 9.8 (9.762) out of 10 for Radfield Home Care Chester & Ellesmere Port is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Radfield Home Care Chester & Ellesmere Port is based on 52 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Julie, co-owner and director of Radfield Home Care Chester & Ellesmere Port before living overseas for 10 years, worked for ‘Diageo’ for 15 years as an account administrator. She also was a team leader in departmental projects and delivered training when the department migrated overseas. Julie started her own Childcare business which she ran for 4 years gaining childcare qualifications before going overseas.
Whilst working overseas Julie worked in Dubai English Speaking College as a Food and Nutrition Technician and Kitchen Manager, gaining many qualifications in food & nutrition, first aid and fire marshal.
Julie explains, “We came back to Chester, my husband’s hometown, to settle back into English life and to get involved in the community around us. We both knew that we wanted to give something back to the community we love and get involved in making people's lives better.”
“Both Kevin and I wanted to create a business that we are both passionate about and can work at together for our future.”
Kevin, co-owner and director of Radfield Home Care Chester & Ellesmere Port has a wealth of knowledge across many corporate business sectors.
As a qualified quantity surveyor, Kevin has worked on many major projects around the world, with over 20 years of experience as a contracts engineer and manager, working and living in the Middle East for much of his career.
Kevin explains, “Chester is my hometown, and we both love to get involved and help the community around us. As a home care provider, we have the vision to make older people’s lives better by being compassionate, trustworthy, friendly and professional in the service we provide.”
“We want to be recognised as an employer of choice and to promote continued training and career progression for our employees, and to focus on achieving an ‘outstanding’ rating from the CQC and providing exceptional quality care to all of our clients.”
About Clare
We would like to introduce you to Clare Harding, the Registered Care Manager for Radfield Home Care Chester & Ellesmere Port.
What is your background before joining Radfield?
I have over a decade of experience in care, starting out as a care professional. Over the years, I progressed to a field care supervisor and assistant care manager.
How has your background prepared you for your new role at RHC?
I started my career in care as a part-time care professional. When I moved over to the care sector full-time time I was promoted to field care supervisor, then to assistant care manager and on to registered care manager. Starting as a care professional has meant that I understand the challenges that care professionals face every day. I still enjoy delivering care and being out and about supporting the care professionals, clients and their families.
What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping people and spending a lot of time with my grandma and her friends when I was a child. I was a manager in the catering sector for many years. I then went on to apply to be a part-time care professional, quickly discovering that I had found the perfect career path and moved over to the care sector full-time. I enjoy putting a smile on the clients' faces and going home with a feeling that I had made a difference in someone’s day.
How do you feel your role and your experience will benefit Radfield’s clients?
Throughout my career, I have completed every role in the field and in the office within Domiciliary Care. This has provided me with good overall knowledge of every part of the business. As a care professional, I especially enjoyed delivering end-of-life care and dementia care to clients. I have extensive knowledge and experience that our clients can benefit from. I am dedicated to delivering outstanding care to our clients and their families. To help our clients to live in their own homes with their memories for as long as possible.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Chester & Ellesmere Port to verify any information. View our terms and conditions. Radfield Home Care Chester & Ellesmere Port has an Enhanced Service - more info.
