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Radfield Home Care Chester & Ellesmere Port

7 Telford Court, Chestergates Business Centre, Dunkirk Lea, Chester, Cheshire CH1 6LT
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Everyone arrived at the times mum and dad were expecting them and came with kindness,Wendy P(Daughter of Client/Service User)
Radfield Home Care Chester & Ellesmere Port, Chester
All the ladies that visit my mum are kind and caring and treat mum with the greatest respectJenny R(Daughter of Client/Service User)
Radfield Home Care Chester & Ellesmere Port, Chester
Mum knows that someone is popping in every day and that is a comfort to her tooDAWN M(Daughter of Client/Service User)
Radfield Home Care Chester & Ellesmere Port, Chester

Radfield Home Care was named 'Most Outstanding Home Care Network' at the 2026 Home Care Awards.

Radfield Home Care Chester & Ellesmere Port is rated 'Outstanding' by the Care Quality Commission. The team offers personalised visiting and live-in care for older people across Cheshire. They understand that choosing care for a loved one is a big decision, so they offer practical advice and steady support every step of the way.

Radfield tailors...  

Care Provided by Radfield Home Care Chester & Ellesmere Port

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£37.50 - £37.50
Weekly Live-in Care£1,700 - £2,000

Charge prices are tailored to customers, following a care consultation.

Contact Radfield Home Care Chester & Ellesmere Port to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Julie Scott (Director)

Radfield Home Care Chester & Ellesmere Port Reviews (92)

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9.8

Radfield Home Care Chester & Ellesmere Port has a Review Score of 9.8 (9.809) out of 10, based on 47 reviews in the last 2 years. Over all time Radfield Home Care Chester & Ellesmere Port has 92 reviews.

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Showing 92 reviews matching selected criteria
Review from H E (Daughter of Client) published on 16 January 2024 Submitted via Postal Card
Overall Experience

We really value the service provided to Mum. The care team are punctual and follow the agreed care plan. They help Mum to shower and treat her with dignity and respect. The team are helpful and courteous and are happy to help Mum with whatever she asks. Mum really appreciates that she has a regular team of carers who visit. She talks about them fondly. Mum also appreciates that all new team members are introduced to her, prior to visits. Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your lovely review. Person-centred care and building relationships with clients and care professionals is very important to us. We are very happy that you are satisfied with our service and I will pass on your comments to your mum's carers.

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Review from A E (Client / Service User) published on 19 December 2023 Submitted via Postal Card
Overall Experience
Now that Radfield Care are looking after me, I feel safe and more positive about managing to stay in my own home a little longer.

This is because the managers and carers have made every effort to listen to me and attend to my needs. So now I have some new friends and a family. Also very high-quality carers.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for the kind review. We always try to make every effort to ensure that our clients are the ultimate priority in every sense. The Radfield family is what we pride ourselves on and we want to ensure that everyone feels included. I will pass on your fantastic review to all of our care professionals and management team.

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Review from L L (Daughter of Client) published on 30 November 2023 Submitted via Postal Card
Overall Experience

Very pleased with the carer, who covered all aspects of my mother's care plan. We are pleased with the care program and service from Radfield. The carers are wonderful and pay attention to detail. All of this was covered well by the carer.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your fantastic review. I will pass on your kind words to our care professionals. Your mother is a lovely lady and it is our privilege to be able to offer her some support.

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Review from Helen F (Niece of Client) published on 17 November 2023 Submitted via Postal Card
Overall Experience

My uncle receives a high standard of care from Radfield Home Care with 3 calls every day. The carers look after his daily needs with professionalism, care and consideration, checking that he is safe and comfortable at all times. The team also ensures that I am kept well informed, which helps give me peace of mind, as I do not live close by.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. We encourage excellent communication between clients and family members and ourselves, so we all work well together to give exceptional care to our clients. I will pass on your very moving words to our wonderful team of care professionals and office team.

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Review from H M (Mother of Client) published on 17 November 2023 Submitted via Website
Overall Experience

Staff all friendly, but remain professional. Very caring and seem genuinely focused on assisting my daughter while still promoting independence where possible. We asked to receive a rota of which carers would be attending each day as my daughter is very keen on routines and likes to know what is going on and we have always received these in a timely manner. A very professional caring team.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. All of our staff at Radfield Home Care work very hard to ensure a high quality of care is given to each of our clients. We take the time to ensure that we are delivering a person-centred approach. We will pass your lovely review on to our care professionals.

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Review from A R (Client / Service User) published on 22 September 2023 Submitted via Postal Card
Overall Experience

I am very satisfied with the care I receive from Radfield three times a week. The Radfield carers are cheerful, friendly and considerate.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for the review. Our clients are obviously our priority and we always try to go above and beyond. If we can do anything else to enhance your experience please be sure to let us know.

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Review from Stan D (Husband of Client) published on 15 September 2023 Submitted via Website
Overall Experience

I was always reluctant to use a care agency, but I have found Radfield extremely professional. The carers are very kind and friendly. They are a very flexible business and always strive to provide the very best care. I am no longer anxious and worried and always look forward to their visits.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We are so pleased that you are no longer anxious and look forward to our visits. We strive to provide the best person centred care for our clients but to also extend that to family members and build solid relationships with everyone involved. I will ensure your very kind and positive review is shared with our care professionals.

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Review from A M (Client / Service User) published on 24 August 2023 Submitted via Website
Overall Experience

Excellent service, 5 months now 3 x 1 hour per week. Carers are happy to share my showering needs for about half an hour, make or change my bed, and do small household tasks eg. putting washing outside empty bins and making my breakfast. Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We aim to provide the best service we can and always appreciate your feedback to improve our services. Building relationships is also important to us.

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Review from Nikki B (Client / Service User) published on 9 August 2023 Submitted via Website
Overall Experience

The standard of care has been high from my main carer especially. Getting help in with care was a difficult decision, but the carers have made the transition as smooth as possible. We have recommended Radfield to friends who are now also clients.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for taking the time to give us a review. We always want to be the best we can possibly be, so any input is always valued. Thank you also for the recommendation.

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Review from June R (Friend of Client) published on 16 May 2023 Submitted via Website
Overall Experience
My personal opinion, Radfield Home Care on the sharp end, are patient and kind in completing their duties. I would like to see more uniformity across the team when it comes to the number of tasks they do on each visit, but overall I am pleased at the care they provide for my friend.

I appreciate it is a challenging job, and due to the poor health of my friend, any chopping and changing of timings for her care plan, have been swiftly addressed - the Admin and Management staff are efficient - they are approachable and friendly without compromising on their professionalism.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We do always try to provide a person centred service that is driven by our clients. Professionalism is of the upmost importance and providing a family feel between our client and carer is paramount.

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Review from Caroline O (Client / Service User) published on 12 May 2023 Submitted via Website
Overall Experience
Radfield are professional across the board, always punctual, bringing a sense of actually being cared for. They go above and beyond the call of duty, whether it be the carers or those in the office.
They treat me with respect and dignity at all times, helped by the fact I get the same small team of carers who have got to know me, and I, them. Which is so important if a relationship is to be fostered between the client and the carer.

What I enjoy most about this company are the personal touches along the way, be it from the staff in the office or those I see daily, and this adds to making me feel cared about and for. From management to care staff, there is always a listening ear, helping me to feel safe and well looked after in my home. There are 3-monthly reviews which affords the opportunity for me to air any concerns should they arise.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for writing this fantastic feedback regarding your care service. I'm really please to hear that you are happy and will forward this to the rest of the team. Best wishes.

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Review from Wyn J (Client / Service User) published on 11 May 2023 Submitted via Website
Overall Experience
Support is consistent and thorough, with a good relationship established with the provider.

I have found them to be flexible and responsive when there have been occasions when arrangements have needed to change.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated. We are always here to help and be flexible to accommodate your needs.

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Review from M L (Client / Service User) published on 11 May 2023 Submitted via Website
Overall Experience

I found my care is good and the staff stop me from feeling lonely. No job is too big or small. I have 4 calls a day and I have come to rely on the help and would be lost without it. Everyone has a smile and is kind. The girls in the office, if I ever need anything extra, are always there to help me.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

A lovely review from a lovely lady. Your team of care professionals are always happy when they are coming in to see you and I believe you are always having a good laugh with them. You're part of our Radfield family.

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Review from Clive C (Son of Client) published on 2 May 2023 Submitted via Website
Overall Experience

Whilst away for 24 days my mother was very well looked after and all her health and well-being needs had been fully met. Upon our return, Mum was healthy, bright and arrangements had been made for extra visits by the district nurse as required. This means we can leave Mum, feeling reassured she will get all the care and support she needs from people who care, go the extra mile and whose company she enjoys, this has meant a great deal to us.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. We really appreciate your feedback and are happy that you are confident to leave your mum in our capable hands. Going above and beyond is always our priority for your mum.

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Review from N C (Daughter of Client) published on 1 May 2023 Submitted via Website
Overall Experience
Professional, caring company! Who treat their clientele as family not just customers!
They go above and beyond to make the lives easier, not just of the client but also their family!
Highly recommend to anyone who needs their service.

Thank you Radfield Home Care for all you do.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your lovely review. It always makes me feel very proud of our care professionals when I hear great reviews for the care they are delivering. Family is what we want to make everyone feel part of and it is very important to us all.

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Review from Darren W (Son of Client) published on 23 March 2023 Submitted via Website
Overall Experience

Staff are always friendly and approachable and always look after my mother sensitively. Management are also very proactive and put my mother's interests and needs first. They work together as a whole and are very flexible.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. Our care professionals are always very happy to visit your mum and always have her best interests at heart. I will pass on your comments to our management team and care professionals.

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Review from Michael R (Son of Client) published on 10 March 2023 Submitted via Website
Overall Experience
I have great pleasure in leaving a review for this company. They looked after Mum for a few months until she was badly let down by another company. This company did 2 hours a day 7 days a week to cover the day carers break. They engaged with Mum so well helping her with her quiz books she used to light up when they visited. I’m very happy to recommend them.

They have the patience of a saint. Mum has the start of dementia and can be very challenging at times but all the girls who visited were completely unaffected by this they really are true professionals in every sense of the word. Thank you all so much at Radfield Home Care for your help and understanding and kind words.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your lovely review it is very much appreciated. It is very important to us that our care professionals all have strong family values and always treat our clients as part of the family. Your mum is a lovely lady and I know that our carers loved going in to spend time with her. I will ensure they all see your review and hopefully, we will get to see your mum again soon.

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Review from Julie O (Client / Service User) published on 7 March 2023 Submitted via Postal Card
Overall Experience
The staff that look after me, I am extremely satisfied with the service.
They are always prompt, efficient and cheerful, they always ensure they follow my care plan.
The company is always willing, at short notice, to alter my schedule if required.

I feel that the carers are more like friends now and look forward to their visits, yet very professional in all their duties.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. It makes us very proud when you feel that you can call our care professionals 'friends'. Our company is built on family foundations and this is something we feel strongly about. I will pass on your review to our care professionals who I am sure will be more than happy.

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Review from R J (Son of Client) published on 7 March 2023 Submitted via Postal Card
Overall Experience

A friendly and professional service. Carers are always up to date with logged information. We are kept informed of schedule changes. Service has a family atmosphere and there are a small group of carers all the time, which promotes continuity.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your wonderful review. It has always been very important to us to not only support and promote our clients wellbeing but to ensure they feel they are part of our Radfield family. I will pass your lovely comments to our wonderful staff.

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Review from Margaret M (Client / Service User) published on 2 March 2023 Submitted via Postal Card
Overall Experience

I am so pleased to have such caring help and support. Since moving to Radfield Home Care Chester & Ellesmere Port my health has improved so much. A big thank you to them all.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

At Radfield Home Care your health and well-being is of the utmost importance to us. We are so pleased that we have managed to have an impact on your health and that you are happy with the care professionals. We will ensure that your message is shared among our team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2023
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (1)

News
  • 03 Sep 2026

    Radfield Home Care Chester & Ellesmere Port has formed a new partnership with the Parkinson’s UK Chester & District Branch to deliver tailored respite care. Over the past few months...

Awards / Recognitions (11)

  • 29 May 2026Recipient: Radfield Home Care
  • 06 Mar 2026Recipient: Radfield Home Care
  • 30 May 2025Recipient: Radfield Home Care

Accreditations

There are no accreditations posted yet for Radfield Home Care Chester & Ellesmere Port.

Meet the Team (8)

Julie Scott
Julie ScottJob Title:Co-owner & DirectorJoined: 2021

Julie, co-owner and director of Radfield Home Care Chester & Ellesmere Port before living overseas for 10 years, worked for ‘Diageo’ for 15 years as an account administrator. She also was a team leader in departmental projects and delivered training when the department migrated overseas. Julie started her own Childcare business which she ran for 4 years gaining childcare qualifications before going overseas.

Whilst working overseas Julie worked in Dubai English Speaking College as a Food and Nutrition Technician and Kitchen Manager, gaining many qualifications in food & nutrition, first aid and fire marshal.

Julie explains, “We came back to Chester, my husband’s hometown, to settle back into English life and to get involved in the community around us. We both knew that we wanted to give something back to the community we love and get involved in making people's lives better.”

“Both Kevin and I wanted to create a business that we are both passionate about and can work at together for our future.”

Kevin Scott
Kevin ScottJob Title:Co-owner & DirectorJoined: 2021

Kevin, co-owner and director of Radfield Home Care Chester & Ellesmere Port has a wealth of knowledge across many corporate business sectors.

As a qualified quantity surveyor, Kevin has worked on many major projects around the world, with over 20 years of experience as a contracts engineer and manager, working and living in the Middle East for much of his career.

Kevin explains, “Chester is my hometown, and we both love to get involved and help the community around us. As a home care provider, we have the vision to make older people’s lives better by being compassionate, trustworthy, friendly and professional in the service we provide.”

“We want to be recognised as an employer of choice and to promote continued training and career progression for our employees, and to focus on achieving an ‘outstanding’ rating from the CQC and providing exceptional quality care to all of our clients.”

Clare Harding
Clare HardingJob Title:Registered Care ManagerJoined: 2024
About Clare

We would like to introduce you to Clare Harding, the Registered Care Manager for Radfield Home Care Chester & Ellesmere Port.

What is your background before joining Radfield?

I have over a decade of experience in care, starting out as a care professional. Over the years, I progressed to a field care supervisor and assistant care manager.

How has your background prepared you for your new role at RHC?

I started my career in care as a part-time care professional. When I moved over to the care sector full-time time I was promoted to field care supervisor, then to assistant care manager and on to registered care manager. Starting as a care professional has meant that I understand the challenges that care professionals face every day. I still enjoy delivering care and being out and about supporting the care professionals, clients and their families.

What has inspired you to want to be involved in the adult social care sector?

I have always enjoyed helping people and spending a lot of time with my grandma and her friends when I was a child. I was a manager in the catering sector for many years. I then went on to apply to be a part-time care professional, quickly discovering that I had found the perfect career path and moved over to the care sector full-time. I enjoy putting a smile on the clients' faces and going home with a feeling that I had made a difference in someone’s day.

How do you feel your role and your experience will benefit Radfield’s clients?

Throughout my career, I have completed every role in the field and in the office within Domiciliary Care. This has provided me with good overall knowledge of every part of the business. As a care professional, I especially enjoyed delivering end-of-life care and dementia care to clients. I have extensive knowledge and experience that our clients can benefit from. I am dedicated to delivering outstanding care to our clients and their families. To help our clients to live in their own homes with their memories for as long as possible.

Val Hayles
Val HaylesJob Title:Day Centre And Events ManagerJoined: 2025

Val began her career in hairdressing and retail before moving into healthcare, spending eight years as a healthcare assistant at the Countess of Chester Hospital across the colorectal ward and stroke unit. Her decision to move into social care was shaped by her experience caring for her mother during an illness, which inspired her to deliver high-quality, compassionate support to older people in the community.

Val joined Radfield Home Care Chester to provide community support aligned with her personal values. Her clinical hospital background and personal understanding of care help her support clients and Care Professionals alike, ensuring care visits meet individual needs and help clients remain independent at home.

Barbara Williams
Barbara WilliamsJob Title:Care CoordinatorJoined: 2025

Barbara Williams began her social care career 15 years ago as a Care Professional after working in retail. Driven by a desire to help people remain safely independent at home, she gained extensive frontline experience before stepping into office management, earning her Level 3 Diploma in Health and Social Care.

As Care Coordinator at Radfield Home Care Chester & Ellesmere Port, Barbara manages visit scheduling, on-call support, and quality supervisions. Having worked in the field for many years, she understands the daily responsibilities of frontline staff and ensures Care Professionals receive strong operational support. Barbara meets regularly with clients and their families to review care plans, providing personalised reassurance and making adjustments so care remains responsive to individual needs.

Nia Cooke
Nia CookeJob Title:Recruitment ManagerJoined: 2023

Nia Cooke brings over three decades of social care experience to her role, having worked in the sector since 1991. She began her career as a senior carer for social services before moving into private home care in 2006, where she spent 16 years managing care package coordination and visit scheduling.

Joining Radfield Home Care Chester & Ellesmere Port in September 2022 as Recruitment Manager, Nia uses her extensive background communicating with clients and families to identify compassionate Care Professionals. She focuses on recruiting team members who share a passion for making a positive difference, ensuring clients receive respectful, person-centred support to live independently at home.

Dianne Barry
Dianne BarryJob Title:Client Services CoordinatorJoined: 2025

Dianne built her career in domiciliary care, starting as a care worker before progressing into supervisory and Care Coordinator roles. Throughout her time in the sector, she has managed care teams and supported clients with a wide variety of health conditions.

In her role at Radfield Home Care, Dianne uses her extensive hands-on experience and coordination background to support local clients and their families. She is dedicated to delivering compassionate, person-centred support that helps individuals maintain a happy, healthy, and independent life in their own homes.

Shaun Holliday
Shaun HollidayJob Title:Field Care SupervisorJoined: 2025

Shaun began his career in social care in 2005 as a home carer for Cumbria County. He developed specialist experience in supporting recovery and personal independence, progressing to become a Reablement Support Worker in 2012 and a Reablement and Review Officer in 2019. After relocating to Chester in 2022, he joined Radfield Home Care Chester & Ellesmere Port.

Driven by a desire to help people make a positive difference in their daily lives, Shaun uses his public sector background and practical care experience to support local clients. His extensive work in reablement helps him understand individual needs, ensuring older people receive tailored support to remain independent in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Chester & Ellesmere Port to verify any information. View our terms and conditions. Radfield Home Care Chester & Ellesmere Port has an Enhanced Service -more info.