Radfield Home Care Chester & Ellesmere Port

Very pleased with the carer, who covered all aspects of my mother's care plan. We are pleased with the care program and service from Radfield. The carers are wonderful and pay attention to detail. All of this was covered well by the carer.

My uncle receives a high standard of care from Radfield Home Care with 3 calls every day. The carers look after his daily needs with professionalism, care and consideration, checking that he is safe and comfortable at all times. The team also ensures that I am kept well informed, which helps give me peace of mind, as I do not live close by.

Staff all friendly, but remain professional. Very caring and seem genuinely focused on assisting my daughter while still promoting independence where possible. We asked to receive a rota of which carers would be attending each day as my daughter is very keen on routines and likes to know what is going on and we have always received these in a timely manner. A very professional caring team.

I am very satisfied with the care I receive from Radfield three times a week. The Radfield carers are cheerful, friendly and considerate.

I was always reluctant to use a care agency, but I have found Radfield extremely professional. The carers are very kind and friendly. They are a very flexible business and always strive to provide the very best care. I am no longer anxious and worried and always look forward to their visits.

Excellent service, 5 months now 3 x 1 hour per week. Carers are happy to share my showering needs for about half an hour, make or change my bed, and do small household tasks eg. putting washing outside empty bins and making my breakfast. Thank you.

The standard of care has been high from my main carer especially. Getting help in with care was a difficult decision, but the carers have made the transition as smooth as possible. We have recommended Radfield to friends who are now also clients.

I appreciate it is a challenging job, and due to the poor health of my friend, any chopping and changing of timings for her care plan, have been swiftly addressed - the Admin and Management staff are efficient - they are approachable and friendly without compromising on their professionalism.

What I enjoy most about this company are the personal touches along the way, be it from the staff in the office or those I see daily, and this adds to making me feel cared about and for. From management to care staff, there is always a listening ear, helping me to feel safe and well looked after in my home. There are 3-monthly reviews which affords the opportunity for me to air any concerns should they arise.

I have found them to be flexible and responsive when there have been occasions when arrangements have needed to change.

I found my care is good and the staff stop me from feeling lonely. No job is too big or small. I have 4 calls a day and I have come to rely on the help and would be lost without it. Everyone has a smile and is kind. The girls in the office, if I ever need anything extra, are always there to help me.

Whilst away for 24 days my mother was very well looked after and all her health and well-being needs had been fully met. Upon our return, Mum was healthy, bright and arrangements had been made for extra visits by the district nurse as required. This means we can leave Mum, feeling reassured she will get all the care and support she needs from people who care, go the extra mile and whose company she enjoys, this has meant a great deal to us.

Thank you Radfield Home Care for all you do.

Staff are always friendly and approachable and always look after my mother sensitively. Management are also very proactive and put my mother's interests and needs first. They work together as a whole and are very flexible.

They have the patience of a saint. Mum has the start of dementia and can be very challenging at times but all the girls who visited were completely unaffected by this they really are true professionals in every sense of the word. Thank you all so much at Radfield Home Care for your help and understanding and kind words.

I feel that the carers are more like friends now and look forward to their visits, yet very professional in all their duties.

A friendly and professional service. Carers are always up to date with logged information. We are kept informed of schedule changes. Service has a family atmosphere and there are a small group of carers all the time, which promotes continuity.

I am so pleased to have such caring help and support. Since moving to Radfield Home Care Chester & Ellesmere Port my health has improved so much. A big thank you to them all.

Very good care always very helpful and thoughtful.

We have no complaints about the service and attention we receive. Carers are cheerful and helpful.