Radfield Home Care Chester & Ellesmere Port

I am having a short holiday and the staff have been accommodating about coming for extra hours at a time to suit my husband. It is such a relief to go away and know that he will be well supported in my absence.

Office staff let us know quickly if there are any problems which usually are caused by weather conditions or problems with traffic.

Thank you.

I find all the carers are very kind and caring. The ones I have met so far.

Good to see a particular member of staff, she was very helpful. We organised some extra care. Thank you for the flowers!

It feels like I'm talking to family when I phone the office and nothing is too much trouble. It's beyond reassuring to have them.

We had a waking night from February 19th to the beginning of May. The management were very helpful and made sure we met all the carers before they came to sit. The three staff who helped us were all lovely, kind, respectful to my husband and supportive of me. Unfortunately, our situation worsened and a care home was required. I would recommend this company to anybody.

All the carers from Radfield have been outstanding in their willingness to engage with mum and dad and nothing is too much trouble for them. Without exception, the carers are lovely while exhibiting the highest professional standards in caring for my mum and dad.

All staff are very approachable and helpful.

I had Radfield start coming to look after my nan after she was discharged from hospital in February 2023. She absolutely loved them, they were brilliant with her and always accommodating with her ever-changing needs. She required district nursing care for several months so we left Radfield during this time, now she has recovered we have Radfield back and she is happier than ever. The staff that look after her are lovely and always communicate any issues or concerns, the management is also fabulous and I can't thank them enough for helping me look after my nan.

My mother cannot fault Radfield and that's what is really important.

Incredible care from such wonderfully kind, empathetic, helpful, friendly, honest, trustworthy and caring people that we have had the very good fortune to meet and work with. Thank you so much for making Mum's final year of her life more comfortable and happy. Mum unfortunately passed away on the 13th of March 2024, completely at peace and in her own home, a promise myself (son) and my sister made to her and our late Dad. There is not enough space to write about how we feel about what they have done and the praise we wish to bestow on this organisation. Superbly run by sourcing the very best personalities and characters as carers, that’s what gives Radfield a position way above that of any care company I have known of. If you are looking for the very best care for your loved one, we would give Radfield Chester, the highest of recommendations for delivering the Gold standard of care that they provided for our mum. Great job. Well done, keep doing what you’re doing, Thank you again.

I am really pleased with the service I have received while recovering from problems after left hip replacement and a nasty fall. Every member of the team were kind and helpful and always went the extra mile. I was very well cared for. The management team were also very helpful and responded very quickly to requests. I would not hesitate to recommend the team.

Wonderful experience and service for my mum, of 96, who has delivered quality care to my mum.

Mrs Janet Steinke.

I find the staff to be friendly and helpful as I am now 95 and with difficulties in balance and opening things but I try to keep going as much as I can and keep things tidy. It is good to be able to have a chat and be kept up to date. Thank you all.

My review is from 23/10/23-24/1/24. All the carers are pleasant and reliable if there has been a problem they have contacted me, however, I do think the fees are high as there isn't anything to do but just check on the client and have a chat.

I am pleased (and relieved) that reliable and agreeable carers, who dad likes, are helping to extend Dad's independent living. He enjoys an hour of company, gets his evening meal cooked and served, and has some interesting conversations. His kitchen is always left clean and messages in his journal keep us all up to speed with any issues.

But nevertheless, I am still grateful for a good year of care for my dad.

We really value the service provided to Mum. The care team are punctual and follow the agreed care plan. They help Mum to shower and treat her with dignity and respect. The team are helpful and courteous and are happy to help Mum with whatever she asks. Mum really appreciates that she has a regular team of carers who visit. She talks about them fondly. Mum also appreciates that all new team members are introduced to her, prior to visits. Thank you.

This is because the managers and carers have made every effort to listen to me and attend to my needs. So now I have some new friends and a family. Also very high-quality carers.