Submit a Review for St Helena Care and Support Ltd
St Helena, Myland Hall Chase, Barncroft Close, Colchester, CO4 9JU
View full details of St Helena Care and Support LtdLatest Reviews for St Helena Care and Support Ltd
01 July 2024
Good communication in terms of rota and billing etc. Staff are reliable and turn up on time (obviously there can always be exceptional circumstances) and treat my mother with respect and friendliness. Some are more experienced and efficient than others but most appear to listen to her needs and act
upon any issues. The originally promised team of 2-3 different staff has been more varied than that, but for our needs it's not really an issue although it means having to explain to a new person each time. Generally we're happy and it's a comfort to have the extra help and company for my Mum at her home.
25 June 2024
My father has been receiving three visits a day for over a year. The care he receives from all the carers is wonderful. They are extremely professional and look after him so well. Nothing is too much bother and it helps the rest of the family to know he is being cared for.
24 June 2024
When care support was first suggested to my mum, she had a very negative approach to it. After much research to find a company which best suited my mum's immediate needs and those for the future, I found this agency and haven't looked back. The care provider has been supporting Mum now for over a
year, from the beginning, Mum's care, needs and welfare have always been at the forefront of their service. Although it took Mum some time to adjust and accept help, she now appreciates and enjoys the care she receives. Carers are friendly, and cheerful, and help in any way they can, it is lovely to hear the happiness, banter and laughter shared between them all when I am there. They ensures Mum has continuity of care by providing a regular team of staff to look after her. Whilst the carer's notes are informative, giving the family peace of mind that she is being well cared for when we cannot be there. Thanks, for a top-rate service.
03 January 2024
My mum started receiving help from this agency in September, and after a few teething problems, the care given has been excellent. Staff are always friendly, cheerful and very helpful.
It was her first experience with a care company, so we were a little apprehensive as to the level of care we
should expect, but I cannot rate them highly enough! They bring a welcomed contact to someone living alone and peace of mind to their family.
Thanks, you have been fantastic!
03 January 2024
Mum and Dad are always happy to see the carers and enjoy having a chat with them when they are there.
It has taken Mum some time to get used to having the help, but I think she now appreciates it.
The carer notes are always very precise and give me all the information that I need.
The
management team have also been extremely helpful and efficient when I have needed to speak to them.
Overall, I am extremely happy to have chosen this agency.
03 January 2024
Completely satisfied with the service and especially the care provided by the visiting staff. They treat my wife with dignity and provide all the care she needs. The staff generally arrive on time and usually leave my wife in good humour.
24 May 2023
It's early days as care has only recently started, but overall very pleased with how things have gone at this stage.
Information provided by the office was clear, and any questions were responded to. From what I understand carer is reliable, friendly and helpful. We were particularly happy that
there is a regular carer so a good relationship can be built as time goes on.
16 May 2023
We have only just started with the carer visiting my mother however she has been much happier in herself since we put this in place and says that the carers are all lovely.
Communication with the office has also been very good.
Some time was spent with my mother before the care started which
reassured her and made her feel happy with the carers coming.
14 May 2023
I have been very satisfied with the care received for my father. Carers arrive on time and are friendly and caring. All care tasks are carried out and unhurried. If there is additional time left carers are happy to perform further tasks or just have a chat giving Dad some companionship. He has
regular care which is great for continuity and a small team that cover time off.
30 March 2023
My dad has been using this agency for some time now and it is such a comfort to have them on board. The manager and her carers are professional, punctual, reliable, kind, thoughtful, attentive and incredibly caring. I can't thank them enough or recommend them more highly. Thank you so much.
29 March 2023
Right from the first visit to do the assessment, to the carer's arriving, we just had the feeling all would go well, we were not disappointed. If a carer is going to be late there is always a phone call to say when they would be arriving. It's never more than 20 minutes. Thanks to all at this
agency.
29 March 2023
Very professional, capable, caring staff that listen to client needs. Always on time, reliable and efficient. Delighted with the service provided and would definitely recommend. We also like the link to the hospice and knowing that any additional funding goes to St Helena.
02 March 2023
We have been using this agency since November, and I am very happy with the provision. My husband is having palliative care and someone coming each day to wash and dress him is really helpful. There is a team on a rota and they are all, without exception, lovely, caring people. They all follow an
agreed, detailed plan of what my husband needs and I am perfectly satisfied that he is receiving first-class care. The other important feature, apart from the way they treat my husband with dignity, is the friendly chat which he really appreciates, given his lack of social contact. They are sometimes quite late but I completely accept that it's down to the terrible local traffic congestion, although I do think that some of the transfer times between clients are unrealistic.
01 March 2023
Mum really looks forward to seeing her carers each day. They are very patient with her and understand how to deal with all the issues that go with dementia. They are reliable and punctual. On occasions, they have been short staffed but have always given us plenty of notice so that we can arrange
alternative cover. I would 100% recommend them.
01 March 2023
Very professional staff, from the introduction meeting, through to visiting carers, who very quickly built up a rapport with Mum. Also, organisation was flexible with some adjustments to the contract in the early days when Mum was still unsure of the new routine.
Wouldn't hesitate to recommend
this agency for those in need of future carers.
02 September 2022
A truly caring friendly care service. The team take pride in putting the client at the centre of all tasks. They pay attention to getting the little things done exactly as the client would have done them themselves. Listening to them speaking with the client you can hear the respect they give to the
client and they take time to listen, which is so important when the client needs a little extra time to think and respond sometimes. I witnessed great patience and kindness. They are a team I would trust implicitly with the people I love the most.
02 September 2022
Reliable and professional, carers sympathetic towards my father who doesn’t want care but does need it! Would highly recommend it. Am able to see online notes from the carer as to what’s been done and how my father is after each visit which is a great comfort to me
02 September 2022
We have been using this agency for almost a month now and are very pleased with the service from the carers who have visited.They are always on time and most attentive and courteous in dealing with what we ask them to do.
We have no hesitation in recommending them to anyone planning to use home
care visits for their loved ones.
01 September 2022
Took on the services of this agency recently and am pleased with the service provided for our uncle. We like the ability to see the daily reports input by the carer regarding comments on the visit. To date are happy with the communications provided and the quality of the carer service. We are very
satisfied with the care given to my uncle and their patience and understanding as he is a fiercely independent man.
01 September 2022
Totally reliable, efficient and effective care service. My sister and I feel totally confident and assured the carers are providing the best possible service to make my mum's life the best it can be.
Nothing but praise for the whole package, including the online care assessment plan that allows
you to see all the notes and comments from the carers and allows you to send notes to the care manager/team - it's fantastic. Very professional. I couldn't recommend them more.
Latest Reviews for St Helena Care and Support Ltd
01 July 2024
Good communication in terms of rota and billing etc. Staff are reliable and turn up on time (obviously there can always be exceptional circumstances) and treat my mother with respect and friendliness. Some are more experienced and efficient than others but most appear to listen to her needs and act
upon any issues. The originally promised team of 2-3 different staff has been more varied than that, but for our needs it's not really an issue although it means having to explain to a new person each time. Generally we're happy and it's a comfort to have the extra help and company for my Mum at her home.
25 June 2024
My father has been receiving three visits a day for over a year. The care he receives from all the carers is wonderful. They are extremely professional and look after him so well. Nothing is too much bother and it helps the rest of the family to know he is being cared for.
24 June 2024
When care support was first suggested to my mum, she had a very negative approach to it. After much research to find a company which best suited my mum's immediate needs and those for the future, I found this agency and haven't looked back. The care provider has been supporting Mum now for over a
year, from the beginning, Mum's care, needs and welfare have always been at the forefront of their service. Although it took Mum some time to adjust and accept help, she now appreciates and enjoys the care she receives. Carers are friendly, and cheerful, and help in any way they can, it is lovely to hear the happiness, banter and laughter shared between them all when I am there. They ensures Mum has continuity of care by providing a regular team of staff to look after her. Whilst the carer's notes are informative, giving the family peace of mind that she is being well cared for when we cannot be there. Thanks, for a top-rate service.
03 January 2024
My mum started receiving help from this agency in September, and after a few teething problems, the care given has been excellent. Staff are always friendly, cheerful and very helpful.
It was her first experience with a care company, so we were a little apprehensive as to the level of care we
should expect, but I cannot rate them highly enough! They bring a welcomed contact to someone living alone and peace of mind to their family.
Thanks, you have been fantastic!
03 January 2024
Mum and Dad are always happy to see the carers and enjoy having a chat with them when they are there.
It has taken Mum some time to get used to having the help, but I think she now appreciates it.
The carer notes are always very precise and give me all the information that I need.
The
management team have also been extremely helpful and efficient when I have needed to speak to them.
Overall, I am extremely happy to have chosen this agency.
03 January 2024
Completely satisfied with the service and especially the care provided by the visiting staff. They treat my wife with dignity and provide all the care she needs. The staff generally arrive on time and usually leave my wife in good humour.
24 May 2023
It's early days as care has only recently started, but overall very pleased with how things have gone at this stage.
Information provided by the office was clear, and any questions were responded to. From what I understand carer is reliable, friendly and helpful. We were particularly happy that
there is a regular carer so a good relationship can be built as time goes on.
16 May 2023
We have only just started with the carer visiting my mother however she has been much happier in herself since we put this in place and says that the carers are all lovely.
Communication with the office has also been very good.
Some time was spent with my mother before the care started which
reassured her and made her feel happy with the carers coming.
14 May 2023
I have been very satisfied with the care received for my father. Carers arrive on time and are friendly and caring. All care tasks are carried out and unhurried. If there is additional time left carers are happy to perform further tasks or just have a chat giving Dad some companionship. He has
regular care which is great for continuity and a small team that cover time off.
30 March 2023
My dad has been using this agency for some time now and it is such a comfort to have them on board. The manager and her carers are professional, punctual, reliable, kind, thoughtful, attentive and incredibly caring. I can't thank them enough or recommend them more highly. Thank you so much.
29 March 2023
Right from the first visit to do the assessment, to the carer's arriving, we just had the feeling all would go well, we were not disappointed. If a carer is going to be late there is always a phone call to say when they would be arriving. It's never more than 20 minutes. Thanks to all at this
agency.
29 March 2023
Very professional, capable, caring staff that listen to client needs. Always on time, reliable and efficient. Delighted with the service provided and would definitely recommend. We also like the link to the hospice and knowing that any additional funding goes to St Helena.
02 March 2023
We have been using this agency since November, and I am very happy with the provision. My husband is having palliative care and someone coming each day to wash and dress him is really helpful. There is a team on a rota and they are all, without exception, lovely, caring people. They all follow an
agreed, detailed plan of what my husband needs and I am perfectly satisfied that he is receiving first-class care. The other important feature, apart from the way they treat my husband with dignity, is the friendly chat which he really appreciates, given his lack of social contact. They are sometimes quite late but I completely accept that it's down to the terrible local traffic congestion, although I do think that some of the transfer times between clients are unrealistic.
01 March 2023
Mum really looks forward to seeing her carers each day. They are very patient with her and understand how to deal with all the issues that go with dementia. They are reliable and punctual. On occasions, they have been short staffed but have always given us plenty of notice so that we can arrange
alternative cover. I would 100% recommend them.
01 March 2023
Very professional staff, from the introduction meeting, through to visiting carers, who very quickly built up a rapport with Mum. Also, organisation was flexible with some adjustments to the contract in the early days when Mum was still unsure of the new routine.
Wouldn't hesitate to recommend
this agency for those in need of future carers.
02 September 2022
A truly caring friendly care service. The team take pride in putting the client at the centre of all tasks. They pay attention to getting the little things done exactly as the client would have done them themselves. Listening to them speaking with the client you can hear the respect they give to the
client and they take time to listen, which is so important when the client needs a little extra time to think and respond sometimes. I witnessed great patience and kindness. They are a team I would trust implicitly with the people I love the most.
02 September 2022
Reliable and professional, carers sympathetic towards my father who doesn’t want care but does need it! Would highly recommend it. Am able to see online notes from the carer as to what’s been done and how my father is after each visit which is a great comfort to me
02 September 2022
We have been using this agency for almost a month now and are very pleased with the service from the carers who have visited.They are always on time and most attentive and courteous in dealing with what we ask them to do.
We have no hesitation in recommending them to anyone planning to use home
care visits for their loved ones.
01 September 2022
Took on the services of this agency recently and am pleased with the service provided for our uncle. We like the ability to see the daily reports input by the carer regarding comments on the visit. To date are happy with the communications provided and the quality of the carer service. We are very
satisfied with the care given to my uncle and their patience and understanding as he is a fiercely independent man.
01 September 2022
Totally reliable, efficient and effective care service. My sister and I feel totally confident and assured the carers are providing the best possible service to make my mum's life the best it can be.
Nothing but praise for the whole package, including the online care assessment plan that allows
you to see all the notes and comments from the carers and allows you to send notes to the care manager/team - it's fantastic. Very professional. I couldn't recommend them more.