St Helena Care and Support Ltd

Good communication in terms of rota and billing etc. Staff are reliable and turn up on time (obviously there can always be exceptional circumstances) and treat my mother with respect and friendliness. Some are more experienced and efficient than others but most appear to listen to her needs and act upon any issues. The originally promised team of 2-3 different staff has been more varied than that, but for our needs it's not really an issue although it means having to explain to a new person each time. Generally we're happy and it's a comfort to have the extra help and company for my Mum at her home.

My father has been receiving three visits a day for over a year. The care he receives from all the carers is wonderful. They are extremely professional and look after him so well. Nothing is too much bother and it helps the rest of the family to know he is being cared for.

When care support was first suggested to my mum, she had a very negative approach to it. After much research to find a company which best suited my mum's immediate needs and those for the future, I found this agency and haven't looked back. The care provider has been supporting Mum now for over a year, from the beginning, Mum's care, needs and welfare have always been at the forefront of their service. Although it took Mum some time to adjust and accept help, she now appreciates and enjoys the care she receives. Carers are friendly, and cheerful, and help in any way they can, it is lovely to hear the happiness, banter and laughter shared between them all when I am there. They ensures Mum has continuity of care by providing a regular team of staff to look after her. Whilst the carer's notes are informative, giving the family peace of mind that she is being well cared for when we cannot be there. Thanks, for a top-rate service.

Thanks, you have been fantastic!

Overall, I am extremely happy to have chosen this agency.

Completely satisfied with the service and especially the care provided by the visiting staff. They treat my wife with dignity and provide all the care she needs. The staff generally arrive on time and usually leave my wife in good humour.

Information provided by the office was clear, and any questions were responded to. From what I understand carer is reliable, friendly and helpful. We were particularly happy that there is a regular carer so a good relationship can be built as time goes on.

Some time was spent with my mother before the care started which reassured her and made her feel happy with the carers coming.

I have been very satisfied with the care received for my father. Carers arrive on time and are friendly and caring. All care tasks are carried out and unhurried. If there is additional time left carers are happy to perform further tasks or just have a chat giving Dad some companionship. He has regular care which is great for continuity and a small team that cover time off.

My dad has been using this agency for some time now and it is such a comfort to have them on board. The manager and her carers are professional, punctual, reliable, kind, thoughtful, attentive and incredibly caring. I can't thank them enough or recommend them more highly. Thank you so much.

Right from the first visit to do the assessment, to the carer's arriving, we just had the feeling all would go well, we were not disappointed. If a carer is going to be late there is always a phone call to say when they would be arriving. It's never more than 20 minutes. Thanks to all at this agency.

Very professional, capable, caring staff that listen to client needs. Always on time, reliable and efficient. Delighted with the service provided and would definitely recommend. We also like the link to the hospice and knowing that any additional funding goes to St Helena.

We have been using this agency since November, and I am very happy with the provision. My husband is having palliative care and someone coming each day to wash and dress him is really helpful. There is a team on a rota and they are all, without exception, lovely, caring people. They all follow an agreed, detailed plan of what my husband needs and I am perfectly satisfied that he is receiving first-class care. The other important feature, apart from the way they treat my husband with dignity, is the friendly chat which he really appreciates, given his lack of social contact. They are sometimes quite late but I completely accept that it's down to the terrible local traffic congestion, although I do think that some of the transfer times between clients are unrealistic.

Mum really looks forward to seeing her carers each day. They are very patient with her and understand how to deal with all the issues that go with dementia. They are reliable and punctual. On occasions, they have been short staffed but have always given us plenty of notice so that we can arrange alternative cover. I would 100% recommend them.

Wouldn't hesitate to recommend this agency for those in need of future carers.

A truly caring friendly care service. The team take pride in putting the client at the centre of all tasks. They pay attention to getting the little things done exactly as the client would have done them themselves. Listening to them speaking with the client you can hear the respect they give to the client and they take time to listen, which is so important when the client needs a little extra time to think and respond sometimes. I witnessed great patience and kindness. They are a team I would trust implicitly with the people I love the most.

Reliable and professional, carers sympathetic towards my father who doesn’t want care but does need it! Would highly recommend it. Am able to see online notes from the carer as to what’s been done and how my father is after each visit which is a great comfort to me

We have no hesitation in recommending them to anyone planning to use home care visits for their loved ones.

Took on the services of this agency recently and am pleased with the service provided for our uncle. We like the ability to see the daily reports input by the carer regarding comments on the visit. To date are happy with the communications provided and the quality of the carer service. We are very satisfied with the care given to my uncle and their patience and understanding as he is a fiercely independent man.

Nothing but praise for the whole package, including the online care assessment plan that allows you to see all the notes and comments from the carers and allows you to send notes to the care manager/team - it's fantastic. Very professional. I couldn't recommend them more.