St Helena Care and Support Ltd

St Helena, Myland Hall Chase, Barncroft Close, Colchester CO4 9JU
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9.5 22 Reviews
  • St Helena Care and Support Ltd, Colchester
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact St Helena Care and Support Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • St Helena Care Services Ltd

Person in charge

  • Abigail Sakyi (Operations Manager)

St Helena Care and Support Ltd Reviews (22)

Total of 22, showing 1-20
9.5

St Helena Care and Support Ltd has a Review Score of 9.5 (9.489) out of 10, based on 6 reviews in the last 2 years. Over all time St Helena Care and Support Ltd has 22 reviews.

Overall Experience

  • 19
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Date Published

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Review from F K (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good communication in terms of rota and billing etc. Staff are reliable and turn up on time (obviously there can always be exceptional circumstances) and treat my mother with respect and friendliness. Some are more experienced and efficient than others but most appear to listen to her needs and act
upon any issues. The originally promised team of 2-3 different staff has been more varied than that, but for our needs it's not really an issue although it means having to explain to a new person each time. Generally we're happy and it's a comfort to have the extra help and company for my Mum at her home.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you for your review, if there is anything we can do to ensure 100% satisfaction please do contact us. We appreciate your feedback.

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Review from Philip J (Son of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving three visits a day for over a year. The care he receives from all the carers is wonderful. They are extremely professional and look after him so well. Nothing is too much bother and it helps the rest of the family to know he is being cared for.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you for your review. It has been such a pleasure providing your Dad with our services. We hear lots of great stories from the team. Thank you again.

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Review from Diane T (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When care support was first suggested to my mum, she had a very negative approach to it. After much research to find a company which best suited my mum's immediate needs and those for the future, I found Radfield Home Care and haven't looked back. Radfield has been supporting Mum now for over a year,
from the beginning, Mum's care, needs and welfare have always been at the forefront of their service. Although it took Mum some time to adjust and accept help, she now appreciates and enjoys the care she receives. Carers are friendly, and cheerful, and help in any way they can, it is lovely to hear the happiness, banter and laughter shared between them all when I am there. Radfield ensures Mum has continuity of care by providing a regular team of staff to look after her. Whilst the carer's notes are informative, giving the family peace of mind that she is being well cared for when we cannot be there. Thanks, Radfield for a top-rate service.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you for such a lovely review, we thoroughly enjoy providing our services to your Mum. We get great feedback from her Team of Care Professionals which is simply heartwarming. Thank you again.

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Review from Lynn S (Daughter of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum started receiving help from Radfield in September, and after a few teething problems, the care given has been excellent. Staff are always friendly, cheerful and very helpful.
It was her first experience with a care company, so we were a little apprehensive as to the level of care we should expect,
but I cannot rate them highly enough! They bring a welcomed contact to someone living alone and peace of mind to their family.
Thanks, Radfield, you have been fantastic!

Reply from Michelle Guest, Registered Manager at St Helena Care and Support Ltd

Thank you for your lovely words. It is an absolute pleasure to support your mum; I know that she is an inspiration to the whole team.

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Review from Jonathan S (Son of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad are always happy to see the carers and enjoy having a chat with them when they are there.
It has taken Mum some time to get used to having the help, but I think she now appreciates it.
The carer notes are always very precise and give me all the information that I need.
The management
team have also been extremely helpful and efficient when I have needed to speak to them.
Overall, I am extremely happy to have chosen Radfield Home Care.

Reply from Michelle Guest, Registered Manager at St Helena Care and Support Ltd

Thank you for your review. It is gratifying to know that we are making a difference to your parents and yourself. I know that the team look forward to going to see them.

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Review from Bryan S (Husband of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied with the service and especially the care provided by the visiting staff. They treat my wife with dignity and provide all the care she needs. The staff generally arrive on time and usually leave my wife in good humour.

Reply from Michelle Guest, Registered Manager at St Helena Care and Support Ltd

Thank you so much for your kind words and for taking the time to leave them. We value everyone's opinions, and we are delighted that you are so happy and that our wonderful team leaves your wife in good humour.

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Review from C J (Relative of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's early days as care has only recently started, but overall very pleased with how things have gone at this stage.
Information provided by the office was clear, and any questions were responded to. From what I understand carer is reliable, friendly and helpful. We were particularly happy that there
is a regular carer so a good relationship can be built as time goes on.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you for your feedback; it is heartwarming to know you, as a family, are happy with the service.

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Review from Kevin D (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only just started with the carer visiting my mother however she has been much happier in herself since we put this in place and says that the carers are all lovely.
Communication with the office has also been very good.
Some time was spent with my mother before the care started which reassured
her and made her feel happy with the carers coming.

Reply from Sharnelle Wyatt, Franchise Partner/Operations Manager at St Helena Care and Support Ltd

Thank you so much for a wonderful worded review. We have received great feedback from our team and how much they enjoy visiting Mum. Thank you so much!

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Review from Catherine S (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care received for my father. Carers arrive on time and are friendly and caring. All care tasks are carried out and unhurried. If there is additional time left carers are happy to perform further tasks or just have a chat giving Dad some companionship. He has regular
care which is great for continuity and a small team that cover time off.

Reply from Sharnelle Wyatt, Franchise Partner/Operations Manager at St Helena Care and Support Ltd

Thank you for such a lovely review. We endeavor to provide the best service and will continue to do so. Thank you once again.

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Review from Nicola H (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been using Radfield Home Care for some time now and it is such a comfort to have them on board. The manager and her carers are professional, punctual, reliable, kind, thoughtful, attentive and incredibly caring. I can't thank them enough or recommend them more highly. Thank you so much.

Reply from Sharnelle Wyatt, Franchise Partner/Operations Manager at St Helena Care and Support Ltd

Thank you so much for such a wonderful review, it is an honour providing your dad with our service and we are so pleased you are happy. Thank you once again.

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Review from Peter L (Son of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the first visit to do the assessment, to the carer's arriving, we just had the feeling all would go well, we were not disappointed. If a carer is going to be late there is always a phone call to say when they would be arriving. It's never more than 20 minutes. Thanks to all at Radfield.

Reply from Sharnelle Wyatt, Franchise Partner/Operations Manager at St Helena Care and Support Ltd

What a lovely review, thank you so much for your kind words! We are honored to be caring for your loved one. Thank you again.

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Review from A S (Cousin of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, capable, caring staff that listen to client needs. Always on time, reliable and efficient. Delighted with the service provided and would definitely recommend. We also like the link to the hospice and knowing that any additional funding goes to St Helena.

Reply from Sharnelle Wyatt, Franchise Partner/Operations Manager at St Helena Care and Support Ltd

Thank you for your lovely review. We are so pleased you are happy with the service provided.

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Review from M C (Wife of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Radfield Home Care since November, and I am very happy with the provision. My husband is having palliative care and someone coming each day to wash and dress him is really helpful. There is a team on a rota and they are all, without exception, lovely, caring people. They all follow
an agreed, detailed plan of what my husband needs and I am perfectly satisfied that he is receiving first-class care. The other important feature, apart from the way they treat my husband with dignity, is the friendly chat which he really appreciates, given his lack of social contact. They are sometimes quite late but I completely accept that it's down to the terrible local traffic congestion, although I do think that some of the transfer times between clients are unrealistic.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you for such a wonderful review, we always hope to deliver the highest standard to our customers. We value your feedback, we have taken this onboard and have made adjustments to avoid congestions/ delayed arrival times. Thank you once again.

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Review from L P (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really looks forward to seeing her carers each day. They are very patient with her and understand how to deal with all the issues that go with dementia. They are reliable and punctual. On occasions, they have been short staffed but have always given us plenty of notice so that we can arrange alternative
cover. I would 100% recommend them.

Reply from Sharnelle Wyatt, Franchise Partner/Operations Manager at St Helena Care and Support Ltd

We can't thank you enough for your kind review, it has been a pleasure visiting/caring for your mum.

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Review from Lynne W (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff, from the introduction meeting, through to visiting carers, who very quickly built up a rapport with Mum. Also, organisation was flexible with some adjustments to the contract in the early days when Mum was still unsure of the new routine.
Wouldn't hesitate to recommend Radfield
Home Care for those in need of future carers.

Reply from Sharnelle Wyatt, Franchise Partner/Operations Manager at St Helena Care and Support Ltd

Thank you for such a lovely worded review. It has been a pleasure working with Mum.

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Review from Jennifer S (Daughter of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly caring friendly care service. The team take pride in putting the client at the centre of all tasks. They pay attention to getting the little things done exactly as the client would have done them themselves. Listening to them speaking with the client you can hear the respect they give to the
client and they take time to listen, which is so important when the client needs a little extra time to think and respond sometimes. I witnessed great patience and kindness. They are a team I would trust implicitly with the people I love the most.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you for such a wonderful review, we are proud of the service we deliver. To hear such kind feedback means everything. Thank you once again.

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Review from Lisa C (Daughter of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and professional, carers sympathetic towards my father who doesn’t want care but does need it! Would highly recommend it. Am able to see online notes from the carer as to what’s been done and how my father is after each visit which is a great comfort to me

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you very much for an amazing review. We are working hard to be the provider of choice for our communities. Thank you once again.

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Review from Antony F (Husband of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Radfield Home Care for almost a month now and are very pleased with the service from the carers who have visited.They are always on time and most attentive and courteous in dealing with what we ask them to do.
We have no hesitation in recommending them to anyone planning to use home
care visits for their loved ones.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you so very much for your kind review. We will continue to deliver an outstanding service.

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Review from Jill S (Niece of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Took on the services of Radfield Home Care recently and am pleased with the service provided for our uncle. We like the ability to see the daily reports input by the carer regarding comments on the visit. To date are happy with the communications provided and the quality of the carer service. We are
very satisfied with the care given to my uncle and their patience and understanding as he is a fiercely independent man.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you for leaving such a lovely review. We promise to continue providing the best quality of care. Thank you once again.

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Review from Lindsey C (Daughter of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally reliable, efficient and effective care service. My sister and I feel totally confident and assured the carers are providing the best possible service to make my mum's life the best it can be.
Nothing but praise for the whole package, including the online care assessment plan that allows
you to see all the notes and comments from the carers and allows you to send notes to the care manager/team - it's fantastic. Very professional. I couldn't recommend them more.

Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd

Thank you so very much for such a wonderful review. We are super proud to be delivering a service you and your family are happy with. Thank you once again.

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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for St Helena Care and Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for St Helena Care and Support Ltd is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for St Helena Care and Support Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about St Helena Care and Support Ltd

What Type of Services does St Helena Care and Support Ltd offer?

St Helena Care and Support Ltd offers Home Care.

How many Carers does St Helena Care and Support Ltd employ?

St Helena Care and Support Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact St Helena Care and Support Ltd to verify any information. View our terms and conditions. St Helena Care and Support Ltd has an Enhanced Service - more info.