St Helena Care and Support Ltd Reviews (22)
St Helena Care and Support Ltd has a Review Score of 9.5 (9.489) out of 10, based on 6 reviews in the last 2 years. Over all time St Helena Care and Support Ltd has 22 reviews.
Review from Colin B (Husband of Client) published on 19 August 2022
Submitted via Website •
Report
Overall Experience
4.0 out of 5
There is some variability in the performance of the carers that relate to experience of the work and I have pointed this out to the supervisor. They all treat my wife with respect
Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd
Thank you for your kind review. It was a privilege to deliver care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jan R (Daughter of Client) published on 6 June 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Michelle Guest, Registered Manager at St Helena Care and Support Ltd
Thank you so much for this lovely review. I am so pleased that your dad and yourself feel comfortable with our Care Professionals. It is a pleasure to help support your dad and yourself and look forward to continuing to do so.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.5 (9.489) out of 10 for St Helena Care and Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.889 for St Helena Care and Support Ltd is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for St Helena Care and Support Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
