Care Provided by St Helena Care and Support Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact St Helena Care and Support Ltd to get a personalised quote
Charge prices are tailored to customers, following a care consultation.
The price(s) shown are provided by the agency. Contact St Helena Care and Support Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Owner
- St Helena Care Services Ltd
- Private Owned
Person in charge
- Abigail Sakyi (Operations Manager)
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St Helena Care and Support Ltd Reviews (22)
Over all time St Helena Care and Support Ltd has 22 reviews.
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Overall Experience
Date Published
Reviewer Connection to St Helena Care and Support Ltd
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Review from Colin B (Husband of Client) published on 19 August 2022 Submitted via Website•
Overall Experience
Generally pleased with the management and organisation. Carers arrive on time as expected from the rota. Invoices are timely.
There is some variability in the performance of the carers that relate to experience of the work and I have pointed this out to the supervisor. They all treat my wife with...
Generally pleased with the management and organisation. Carers arrive on time as expected from the rota. Invoices are timely.
There is some variability in the performance of the carers that relate to experience of the work and I have pointed this out to the supervisor. They all treat my wife with respect and do their best given that her deteriorating condition makes it an extremely difficult task. This is my first report for a very short period and I have no comparative to help me judge the level of care other than a short period of respite care in a care home.
↩Reply from Sharnelle Wyatt, Franchise Partner/ Operations Manager at St Helena Care and Support Ltd
Thank you for your kind review. It was a privilege to deliver care.
Review from Jan R (Daughter of Client) published on 6 June 2022 Submitted via Postal Review Card•
Overall Experience
I have been very satisfied with the care given to my dad. The carers have been courteous to myself and shown an interest in me to ensure I am okay. Their attitude to dad is one of concern and desire to do the best for him. They allow dad to decide on what he wants to do each morning and do to hurry...
I have been very satisfied with the care given to my dad. The carers have been courteous to myself and shown an interest in me to ensure I am okay. Their attitude to dad is one of concern and desire to do the best for him. They allow dad to decide on what he wants to do each morning and do to hurry him. On the only occasion of lateness, I was informed by phone to explain the lateness.
↩Reply from Michelle Guest, Registered Manager at St Helena Care and Support Ltd
Thank you so much for this lovely review. I am so pleased that your dad and yourself feel comfortable with our Care Professionals. It is a pleasure to help support your dad and yourself and look forward to continuing to do so.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 May 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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