Submit a Review for New Age Care
Units 1 & 2 , 3 Plato Cl, Royal Leamington Spa, Warwick, CV34 6WE
View full details of New Age CareLatest Reviews for New Age Care
30 April 2026
I arranged care with this provider. Unfortunately, the service was consistently unreliable and poorly managed.
There was an ongoing pattern of shortened visits, carers leaving early, and in some cases visits not taking place at all. Most concerningly, I was left without care on consecutive days
with no notice or communication, despite having essential care needs at the time.
Communication was inconsistent and unclear. I was not always informed of changes, and there was confusion around scheduling. I was also repeatedly offered different carers, resulting in a lack of continuity and no consistent support.
The quality of care was variable. Tasks were sometimes left incomplete or required me to redo them, which caused additional physical strain. There were also instances where practices did not feel safe.
Overall, the service did not meet a reasonable standard of reliability, organisation, or consistency. Based on my experience, I would not recommend this provider.
24 April 2026
Brilliant review. Very kind and patient, listens to feedback and nothing too much trouble.
22 April 2026
The carers are always cheerful when they visit and when they give me personal care they are kind and caring. I like the early start to come to me and the trimmings during the day fit into my needs well. I also like the late time I am put to bed.
21 April 2026
As a carer along with New Age Care, I find I can ring and ask for help, whether my husband gets stuck on commode and can't move his legs to get back to his chair, as someone to come with us when he has hospital appointments and stays with us the whole time. This kind of support and help means a lot
to me and makes the time I care for my husband along with New Age Care so much easier and I can cope.
23 February 2026
I find the service I get from New Age Care excellent. I not only get good Care but also I use other services from them. In particular cleaning, meal preparation, keeping fit, driving and social events. Carers have accompanied me on a Cruise. In fact a Carer is coming on a Cruise next week. At my
request I was taken to see a friend of mine who is not very well. They help me with all aspects of my life. On some days my Carers are the only people I see.
It was a good day when I found New Age.
05 February 2026
New Age Care have given mum a purpose in life. She looks forward to the clubs and lunches that they put on regularly so their clients can make new friends and have some company. They provide days out and encourage their clients to choose places where they would like to visit. The care that my mum
receives is first class and all the carers are attentive to mum's needs. This company deserves to be recognised for their outstanding work and without doubt I would highly recommend them.
05 February 2026
New Age Care have been consistent, thoughtful, and reliable when it came to helping and looking after the stubborn and independent, friend I sought help for, she now is incredibly thankful and looks forward to the carers visit,. I would highly recommend this company New Age Care, as they really
do.. .. .. care.
22 September 2025
Amazing with my Grandma G. Took 4 care companies to find them!! She has vastly improved with company. Her mobility is better.
27 May 2025
I would like to thank two members of staff.
At first I was worried about leaving Mom as it was all new to having someone to help me I made my mind up and changed my mind as soon as I seen these 2 lovely ladies caring individually my mind was changed.
I didn't think anyone would put so much
effort and quality of care into a person.
My point of contact with two carers was amazing. One of them is still in the background he is a different force and so helpful.
Sadly 17/5/25 mom passed away and for the short time I new he'd helped me. Your care company have lovely staff even after the passing of a loved one.
Kindest regards
27 May 2025
Concerns raised by myself regarding length of time my mother was left between evening & breakfast visit. Concern responded to quickly by manager and timings immediately improved. My mother experienced an unexplained wound to her shoulder which was followed up promptly by carers & the office
contacted DNs and kept me informed.
23 May 2025
My aunt receives daily care from the company to assist her in the management of medication. Unfortunately she previously had forgotten to take medication and this had led to her being admitted to hospital for a suspected stroke. This fortunately turned out to be not the case. However her daughter
and myself decided that in order for this not to occur again we should engage carers to monitor the situation.
My aunt is able to remain in her retirement flat with the daily visits in place to ensure that she is able to continue in this way.
There is always a good response from the company for any further support and we know that we will be able to review this as the situation develops and changes.
My cousin and I are very appreciative of the help, support and reassurance from the company, in what can be very difficult circumstances.
Thank you
24 April 2025
My wife and I engaged the company last July to give support to our adult son who has a disability. The management from our original enquiry have been attentive and have tried have to provide the right level of which a complex. In particular the same carer visits each week which provides continuity.
The regular carer tries hard to work with our son to achieve what's required. The company is run efficiently. Their invoicing is always accurate and on time as are the weekly notifications about upcoming visits. Most importantly, all management from the most senior levels are always easily and directly Contactable
03 April 2025
I was happy to speak to a particular staff member here on 4/3. Over '50' carers excellent.
25 March 2025
When your parent has increasing support and care needs but they always wanted to stay in their own home, it is a time of great anxiety and uncertainty. We built trust with New Age Care (NAC) initially through accessing companionship sessions ahead of committing to a live in carer situation. NAC have
minimised the number of different carers involved in Dad's care and he approaches changes of carer to support his regular carer's break positively because he knows he will get on well with the replacement. He always looks forward to his regular carer coming back though - she's amazing!
25 March 2025
I have the best experience with all team members and managers. Very happy and find dealing with my health issues much easier than before. All agents are great helpful and friendly. Recommend to anyone who need help and support with everyday tasks Many thanks to all !! Keep doing what you're doing!!!
Well done.
25 March 2025
I would definitely recommend New age care to anyone.my mother is really happy so is the family with the care she receives. The carers are lovely and supportive to my mom and family .
The office are also very helpful and make sure mom receives the care.
All go the extra mile Thank you all
27 February 2025
The staff who came are extremely considerate and caring- but often very tired.
13 February 2025
Prompt help - friendly and efficient carers.
12 February 2025
The carers are all considerate, all caring, in all aspects of my husband's early morning washing and medical needs. We are both very happy with the services provided.
Having the delivery of a fish and chip supper is a treat we enjoy on the odd occasion, an extra bonus as we cannot visit restaurants
now.
10 February 2025
This is probably one of the best improvements for our life now that we are in old age. All the staff have been so good. A very great help.
Latest Reviews for New Age Care
30 April 2026
I arranged care with this provider. Unfortunately, the service was consistently unreliable and poorly managed.
There was an ongoing pattern of shortened visits, carers leaving early, and in some cases visits not taking place at all. Most concerningly, I was left without care on consecutive days
with no notice or communication, despite having essential care needs at the time.
Communication was inconsistent and unclear. I was not always informed of changes, and there was confusion around scheduling. I was also repeatedly offered different carers, resulting in a lack of continuity and no consistent support.
The quality of care was variable. Tasks were sometimes left incomplete or required me to redo them, which caused additional physical strain. There were also instances where practices did not feel safe.
Overall, the service did not meet a reasonable standard of reliability, organisation, or consistency. Based on my experience, I would not recommend this provider.
24 April 2026
Brilliant review. Very kind and patient, listens to feedback and nothing too much trouble.
22 April 2026
The carers are always cheerful when they visit and when they give me personal care they are kind and caring. I like the early start to come to me and the trimmings during the day fit into my needs well. I also like the late time I am put to bed.
21 April 2026
As a carer along with New Age Care, I find I can ring and ask for help, whether my husband gets stuck on commode and can't move his legs to get back to his chair, as someone to come with us when he has hospital appointments and stays with us the whole time. This kind of support and help means a lot
to me and makes the time I care for my husband along with New Age Care so much easier and I can cope.
23 February 2026
I find the service I get from New Age Care excellent. I not only get good Care but also I use other services from them. In particular cleaning, meal preparation, keeping fit, driving and social events. Carers have accompanied me on a Cruise. In fact a Carer is coming on a Cruise next week. At my
request I was taken to see a friend of mine who is not very well. They help me with all aspects of my life. On some days my Carers are the only people I see.
It was a good day when I found New Age.
05 February 2026
New Age Care have given mum a purpose in life. She looks forward to the clubs and lunches that they put on regularly so their clients can make new friends and have some company. They provide days out and encourage their clients to choose places where they would like to visit. The care that my mum
receives is first class and all the carers are attentive to mum's needs. This company deserves to be recognised for their outstanding work and without doubt I would highly recommend them.
05 February 2026
New Age Care have been consistent, thoughtful, and reliable when it came to helping and looking after the stubborn and independent, friend I sought help for, she now is incredibly thankful and looks forward to the carers visit,. I would highly recommend this company New Age Care, as they really
do.. .. .. care.
22 September 2025
Amazing with my Grandma G. Took 4 care companies to find them!! She has vastly improved with company. Her mobility is better.
27 May 2025
I would like to thank two members of staff.
At first I was worried about leaving Mom as it was all new to having someone to help me I made my mind up and changed my mind as soon as I seen these 2 lovely ladies caring individually my mind was changed.
I didn't think anyone would put so much
effort and quality of care into a person.
My point of contact with two carers was amazing. One of them is still in the background he is a different force and so helpful.
Sadly 17/5/25 mom passed away and for the short time I new he'd helped me. Your care company have lovely staff even after the passing of a loved one.
Kindest regards
27 May 2025
Concerns raised by myself regarding length of time my mother was left between evening & breakfast visit. Concern responded to quickly by manager and timings immediately improved. My mother experienced an unexplained wound to her shoulder which was followed up promptly by carers & the office
contacted DNs and kept me informed.
23 May 2025
My aunt receives daily care from the company to assist her in the management of medication. Unfortunately she previously had forgotten to take medication and this had led to her being admitted to hospital for a suspected stroke. This fortunately turned out to be not the case. However her daughter
and myself decided that in order for this not to occur again we should engage carers to monitor the situation.
My aunt is able to remain in her retirement flat with the daily visits in place to ensure that she is able to continue in this way.
There is always a good response from the company for any further support and we know that we will be able to review this as the situation develops and changes.
My cousin and I are very appreciative of the help, support and reassurance from the company, in what can be very difficult circumstances.
Thank you
24 April 2025
My wife and I engaged the company last July to give support to our adult son who has a disability. The management from our original enquiry have been attentive and have tried have to provide the right level of which a complex. In particular the same carer visits each week which provides continuity.
The regular carer tries hard to work with our son to achieve what's required. The company is run efficiently. Their invoicing is always accurate and on time as are the weekly notifications about upcoming visits. Most importantly, all management from the most senior levels are always easily and directly Contactable
03 April 2025
I was happy to speak to a particular staff member here on 4/3. Over '50' carers excellent.
25 March 2025
When your parent has increasing support and care needs but they always wanted to stay in their own home, it is a time of great anxiety and uncertainty. We built trust with New Age Care (NAC) initially through accessing companionship sessions ahead of committing to a live in carer situation. NAC have
minimised the number of different carers involved in Dad's care and he approaches changes of carer to support his regular carer's break positively because he knows he will get on well with the replacement. He always looks forward to his regular carer coming back though - she's amazing!
25 March 2025
I have the best experience with all team members and managers. Very happy and find dealing with my health issues much easier than before. All agents are great helpful and friendly. Recommend to anyone who need help and support with everyday tasks Many thanks to all !! Keep doing what you're doing!!!
Well done.
25 March 2025
I would definitely recommend New age care to anyone.my mother is really happy so is the family with the care she receives. The carers are lovely and supportive to my mom and family .
The office are also very helpful and make sure mom receives the care.
All go the extra mile Thank you all
27 February 2025
The staff who came are extremely considerate and caring- but often very tired.
13 February 2025
Prompt help - friendly and efficient carers.
12 February 2025
The carers are all considerate, all caring, in all aspects of my husband's early morning washing and medical needs. We are both very happy with the services provided.
Having the delivery of a fish and chip supper is a treat we enjoy on the odd occasion, an extra bonus as we cannot visit restaurants
now.
10 February 2025
This is probably one of the best improvements for our life now that we are in old age. All the staff have been so good. A very great help.