New Age Care

Units 1 & 2 , 3 Plato Cl, Royal Leamington Spa, Warwick CV34 6WE
Review Us
9.7 50 Reviews
  • New Age Care, Warwick
New Age Care Ltd provides bespoke Home Care and Live-In services to support people over the age of 18 years old who would like to continue to live in their own homes for as long as possible.

New Age Care have a team of experienced and friendly management and caregivers who are dedicated to provide bespoke outstanding care from hour calls per day to 24 hours per day seven days a week Live-In Care.

Care plans are designed to meet the clients individual and specific needs and wishes from short term periods, respite to long term care, and offer services with personal care, medication support, housekeeping, transportation, meal preparation to companionship.

All management and caregivers receive mandatory training and specific training to people's needs dementia, Parkinson's, end of life care, PEG feeding, ensuring your family member receives the care they deserve.
New Age Care cover areas within Warwickshire and surrounding areas and live in services nationwide. New Age Care match you with the right carer for consistency and are transparent throughout the service.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.50 – £34.99
  • Weekly Live-in Care Fees: £1050 – £1800

Every one of our care packages are tailored and unique to the client and their circumstances so our pricing generally varies.


Please call for more information

These prices are only a guideline, please contact New Age Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • New Age Care Ltd

Person in charge

  • Samantha Jane Whittaker (Director)
9.7

New Age Care has a Review Score of 9.7 (9.711) out of 10, based on 42 reviews in the last 2 years.
Over all time New Age Care has 50 reviews.

Overall Experience
  • 41
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Date Published
  • 50
  • 9
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  • 42
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Reviewer Connection to New Age Care
  • 17
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  • 4
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  • 1
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Total of 50, showing 1-20
Review from Cheryl S (Next of Kin) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank two members of staff.
At first I was worried about leaving Mom as it was all new to having someone to help me I made my mind up and changed my mind as soon as I seen these 2 lovely ladies caring individually my mind was changed.
I didn't think anyone would put so much effort
and quality of care into a person.
My point of contact with two carers was amazing. One of them is still in the background he is a different force and so helpful.
Sadly 17/5/25 mom passed away and for the short time I new he'd helped me. Your care company have lovely staff even after the passing of a loved one.
Kindest regards
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for taking the time to share your experience with us. We are truly sorry for your loss and send our heartfelt condolences to you and your family.It's always our aim to support families with sensitivity and respect, not just during care, but also afterwards.Thank you again for your thoughtful review. Please don't hesitate to reach out if there's anything we can do to support you.

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Review from A P (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Concerns raised by myself regarding length of time my mother was left between evening & breakfast visit. Concern responded to quickly by manager and timings immediately improved. My mother experienced an unexplained wound to her shoulder which was followed up promptly by carers & the office contacted
DNs and kept me informed.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for sharing your feedback. We're glad to hear your concerns were addressed promptly and that communication was clear throughout. Your mother's well-being is our top priority, and we appreciate your trust in our team. Please don't hesitate to reach out if you have any further concerns or questions.

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Review from Denise T (Niece of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt receives daily care from the company to assist her in the management of medication. Unfortunately she previously had forgotten to take medication and this had led to her being admitted to hospital for a suspected stroke. This fortunately turned out to be not the case. However her daughter and
myself decided that in order for this not to occur again we should engage carers to monitor the situation.
My aunt is able to remain in her retirement flat with the daily visits in place to ensure that she is able to continue in this way.
There is always a good response from the company for any further support and we know that we will be able to review this as the situation develops and changes.
My cousin and I are very appreciative of the help, support and reassurance from the company, in what can be very difficult circumstances.
Thank you
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our care has brought peace of mind to your family and helped your aunt remain safely in her home. Your appreciation means a lot to our team, and we're always here to support you as your needs change. Thank you for trusting us with your aunt's care.

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Review from Robert F (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have joined in both a Sunday Lunch Club and Fish and Chip Friday Club. Both events were well attended and well organised. The staff go the extra mile to make sure everyone is comfortable and welcome. Hearing one gentleman say he hadn't been out and had a pint in many years, and how much it meant to
him was heartwarming. Just seeing everyone enjoying themselves and able to socialise meant a lot, and New Age Care provides a lot of activities throughout the month for all clients to enjoy and to stimulate them. I highly recommend New Age Care to anyone seeking to find a company to trust them to look after their loved ones. The owner, and her staff go over and above for their clients, and nothing is too much trouble. Her, and the team she has assembled, are a credit to the care profession.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your wonderful review and for taking the time to share your experience. We're delighted to hear you enjoyed both the Sunday Lunch Club and Fish and Chip Friday Club, and that our team made you feel welcome and comfortable. It's truly heartening to know the events made such a positive impact,

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Review from A H (Son of Client) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I engaged the company last July to give support to our adult son who has a disability. The management from our original enquiry have been attentive and have tried have to provide the right level of which a complex. In particular the same carer visits each week which provides continuity.
The regular carer tries hard to work with our son to achieve what's required. The company is run efficiently. Their invoicing is always accurate and on time as are the weekly notifications about upcoming visits. Most importantly, all management from the most senior levels are always easily and directly Contactable
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your thoughtful review. We're delighted to hear that our team's attentiveness and continuity of care have made a positive difference for your son and your family. Ensuring reliable support and open communication is very important to us, so your kind words about our carers, management, and efficient processes truly mean a lot. We appreciate your trust and look forward to continuing to support your family.

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Review from V H (Wife of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was happy to speak to a particular staff member here on 4/3. Over '50' carers excellent.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time to leave us a review

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Review from Julia L (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When your parent has increasing support and care needs but they always wanted to stay in their own home, it is a time of great anxiety and uncertainty. We built trust with New Age Care (NAC) initially through accessing companionship sessions ahead of committing to a live in carer situation. NAC have
minimised the number of different carers involved in Dad's care and he approaches changes of carer to support his regular carer's break positively because he knows he will get on well with the replacement. He always looks forward to his regular carer coming back though - she's amazing!
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for the lovely words and for taking the time out to leave us a review. We will pass your feedback over to the relevant team.

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Review from E R (Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have the best experience with all team members and managers. Very happy and find dealing with my health issues much easier than before. All agents are great helpful and friendly. Recommend to anyone who need help and support with everyday tasks Many thanks to all !! Keep doing what you're doing!!!
Well done.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your kind words and wonderful feedback! We are absolutely delighted to hear that you've had such a positive experience with our team

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Review from S S (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend New age care to anyone.my mother is really happy so is the family with the care she receives. The carers are lovely and supportive to my mom and family .
The office are also very helpful and make sure mom receives the care.
All go the extra mile Thank you all
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your kind words and recommendation. We are truly delighted to hear that your mother and your family are happy with the care she receives. Ensuring our clients feel supported, comfortable, and well cared for is our top priority, and it's wonderful to know that our carers and office team have made a positive difference.

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Review from Peter W (Client) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff who came are extremely considerate and caring- but often very tired.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time to leave feedback we will pass these comments on to the relevant departments.

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Review from M P (Wife of Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prompt help - friendly and efficient carers.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for your lovely words, I will make sure your praise is passed on to the relevant team.

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Review from S B (Wife of Client) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all considerate, all caring, in all aspects of my husband's early morning washing and medical needs. We are both very happy with the services provided.
Having the delivery of a fish and chip supper is a treat we enjoy on the odd occasion, an extra bonus as we cannot visit restaurants
now.
Reply from Samantha Whittaker, Owner at New Age Care

Thrilled to hear that our team is making a positive impact on both you and your husband's daily routine. Don't forget to let us know when you'd like another fish and chip treat!

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Review from Michael P (Husband of Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is probably one of the best improvements for our life now that we are in old age. All the staff have been so good. A very great help.
Reply from Samantha Whittaker, Owner at New Age Care

We're so happy to hear that our care is giving you such comfort and joy! Our dedicated staff is here to make every day better for you. Many Thanks

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Review from B R (Client) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Never having had to use a carer until a few months ago, I find having help puts my mind at ease.
I am scared of falling and having help in the shower is a relief.
My husband also has some care.
The only thing we don't like is having different carers than the ones we are used to and are comfortable
with. We don't like the change of carers.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for your review, your feedback is vital and we will pass this on to the relevant department.

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Review from H W (Daughter of Client) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My Mum is now very frail and very deaf. Most of the time she is happy with the care given. She finds it difficult to understand some of the caregivers.
I think more initiative is needed i.e. if time allows maybe Hoover and dust or clean the toilet etc.
Reply from Samantha Whittaker, Owner at New Age Care

Firstly thank you for your review. We appreciate you taking the time to review this feedback is important to our business and we will raise this internally in a proactive context.

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Review from C C (Daughter of Client) published on 25 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father requires assistance getting in and out of the shower and washing. All three carers that my father has met so far have all been lovely and engaging.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time out to review us we fully appreciate this.

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Review from M B (Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Multiple Sclerosis (MS) is at the stage that I'm no longer able to look after myself.
I have had several care companies over the last 15 years.
I have to say that my current care company, New Age Care are doing an excellent job looking after me
I have two carers in the morning to get me up, and
dressed and give breakfast and lunch sandwiches prepared.
One carer at tea time to give me something to eat. Two more carers to put me to bed.
These carers deserve a mention for the excellent care they give me.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for leaving us such a lovely review it's fully appreciated. I'll pass your comments over to our staff ensuring recognition for the service they provide.

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Review from Neil F (Son of Client) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and very friendly carers who support my dad very well each time they visit. They supported me during the changeover from a previous care company. Highly recommended indeed, no problem.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for your kind words! We're delighted to hear that our carers are providing excellent support for your dad. We're thrilled our carers are making a positive difference.

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Review from J M (Wife of Client) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is absolutely delighted with his care from your company, as am I.
His times of calls are much better suited to him and his carers come in with a smile which is a refreshing change. I have noticed that the work area is left clean and tidy after each visit and this has been particularly pleasing
for me. He has had a book read to him when time allows and he has really loved this. I cannot find any fault with his care. It's great.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for your kind words. It is our pleasure to be able to help your husband.

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Review from C B (Husband of Client) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find (me and my wife) the care agency very good.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time to review us. It is a pleasure to be able to help your family.

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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for New Age Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for New Age Care is calculated as follows: ( (188 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Age Care is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (9)

Samantha

Samantha Whittaker

Job Title: Director/Owner Joined: 2021

I want to make the care of clients the number one priority. I will achieve this by working closely with the customer and their family to understand their wishes and needs and providing the best work environment for my staff...


I am originally from a successful family business in Yorkshire. I became involved in care as a result of losing my father to pancreatic cancer and my mother to complications from cancer.


This is how my journey in care began. The reason I decided to start New Age Care was because I didn’t like the ethos in the office of a large care company. I could see a better way to do things.

Josh

Josh Allen

Job Title: Director Joined: 2022

Joshua Allen is one of Samantha Whittaker’s sons. Josh is currently serving in the British Army and was recently promoted to Lieutenant, Josh has taken a keen interest in the business.


He has plans to take a more active role in the business when he has finished his service.

Nav

Nav Singh

Job Title: Head of Governance & Quality Assurance Joined: 2024

My name is Nav and I’ve just started work as the Head of Governance & Quality Assurance at New Age Care. I am really excited about the opportunity of working with great people who are passionate about delivering outstanding care to people in their local community.


A little about me and what I hope to bring to my new role is my previous work experience, I have over 17 years’ experience working in various healthcare environments, ranging from regulatory organisations such as MHRA where I worked within the enforcement division to safeguard public health. The CQC where I worked in the role of an acute inspector and for Healthwatch Hull, as a delivery manager. I have also worked in other roles as a Registered Manager for Secure Care UK, which is a mental health transport service. As a governance manager for the Proudfoot Care Group (residential care homes) and in my previous role as head of governance for Comforting Hands Limited which is a Domiciliary Care service.


On a personal level, I am a committed Manchester United fan and love travelling the country with my children visiting all the major theme parks. Well, it’s more like I get dragged to all the theme parks by my kids, I’m no good with heights so find myself crying like a big girl on most of the rides. The kids find it funny, so I guess I’m doing my job as dad. When I’m not spending time with the kids, I’m being dragged around by the other half mostly on shopping trips where I act as a driver. I also use my skills as a baggage handler to good effect and have got really good at fitting different-sized shopping bags into my boot.

Caroline

Caroline Treanor

Job Title: Head of Client Experience

Caroline started her career as a support worker, over 25 years ago. She loved the job from the start and knew that it was the type of work she wanted to do. Over the years she has worked with a range of people of all ages and backgrounds, with care and support needs, in various settings.


There have been some situations during her career that she has found challenging, but by overcoming these challenges and helping someone else through a difficult time, she believes this is part of her vocation that she finds particularly rewarding.


Caroline is passionate about supporting others to maintain their independence and achieve their own personal goals in life.


Outside of work, she enjoys socialising with family and friends and trying to meet up with them as much as she can. She loves to read, especially books about psychology, or true stories. She also enjoys going to the theatre, and music concerts and loves to travel. She finds it fascinating to go to new places and learn about other cultures and traditions.

Chloe-Jai

Chloe-Jai Rheams

Job Title: Live in Care Manager Joined: 2023

Bio coming soon

Kelly

Kelly Othman

Job Title: Registered Manager Warwickshire & Staffordshire Joined: 2024

I am a dedicated registered manager in the care sector, driven by a commitment to exceptional support. Growing up in America instilled in me a deep appreciation for community and compassion. With years of experience, I lead teams and implement programs promoting client well-being and dignity.


As a registered manager, I oversee operations, ensure compliance, and foster a positive environment. I believe in effective communication and teamwork to deliver high-quality care. My passion is empowering others and continuously improving services to enhance lives in the care sector.


As I look to the future, I remain committed to my mission of enhancing the lives of those we serve and contributing to the ongoing development of the care sector.

Charlotte

Charlotte Comley

Job Title: Regional Manager Birmingham Joined: 2024

Bio coming soon

Adriana

Adriana Serseniuc

Job Title: Branch Manager, Northampton Joined: 2025

Adriana is the passionate and dedicated Branch Manager at New Age Care Northampton. Her journey in the care industry began as a carer, and through hard work and commitment, she progressed to roles as a Field Supervisor and Care Coordinator before stepping into her leadership position. With a deep understanding of the sector and a strong desire to make a difference, Adriana ensures that New Age Care continues to grow and thrive.


Her dedication goes beyond management—she genuinely cares for both clients and carers, always striving to create a positive and supportive environment. Currently in her final year at NCG, studying Health and Social Care and Wellbeing, Adriana is continuously expanding her knowledge to enhance the quality of care provided.


A true people person, Adriana loves being involved in various activities. In her free time, she enjoys traveling, spending time with her little dog, watching movies, and reading. Her passion, leadership, and determination make her an invaluable part of New Age Care, shaping the future of care in Northampton.

Katherine

Katherine Attreed

Job Title: Marketing Joined: 2021

I’m an experienced marketing consultant who has worked in marketing and sales for over 28 years.


I started my own marketing business, AtKat Marketing, 5 years ago and have helped a variety of local small businesses, across a range of industries, to market and grow their businesses. I am very excited to be a part of the New Age Care team and look forward to working with them to make a difference in the care industry.


When I’m not working, I love spending time with family, exploring the local area, going for walks, eating good food and reading.

Frequently Asked Questions about New Age Care

What Type of Services does New Age Care offer?

New Age Care offers Home Care.

How many Carers does New Age Care employ?

New Age Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Age Care to verify any information. View our terms and conditions. New Age Care has an Enhanced Service - more info.