New Age Care

Units 1 & 2 , 3 Plato Cl, Royal Leamington Spa, Warwick CV34 6WE
Review Us
9.7 50 Reviews
  • New Age Care, Warwick
New Age Care Ltd provides bespoke Home Care and Live-In services to support people over the age of 18 years old who would like to continue to live in their own homes for as long as possible.

New Age Care have a team of experienced and friendly management and caregivers who are dedicated to provide bespoke outstanding care from hour calls per day to 24 hours per day seven days a week Live-In Care.

Care plans are designed to meet the clients individual and specific needs and wishes from short term periods, respite to long term care, and offer services with personal care, medication support, housekeeping, transportation, meal preparation to companionship.

All management and caregivers receive mandatory training and specific training to people's needs dementia, Parkinson's, end of life care, PEG feeding, ensuring your family member receives the care they deserve.
New Age Care cover areas within Warwickshire and surrounding areas and live in services nationwide. New Age Care match you with the right carer for consistency and are transparent throughout the service.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.50 – £34.99
  • Weekly Live-in Care Fees: £1050 – £1800

Every one of our care packages are tailored and unique to the client and their circumstances so our pricing generally varies.


Please call for more information

These prices are only a guideline, please contact New Age Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • New Age Care Ltd

Person in charge

  • Samantha Jane Whittaker (Director)
9.7

New Age Care has a Review Score of 9.7 (9.711) out of 10, based on 42 reviews in the last 2 years.
Over all time New Age Care has 50 reviews.

Overall Experience
  • 41
  • 8
  • 1
  • 0
  • 0
Date Published
  • 50
  • 9
  • 17
  • 42
  • 8
Reviewer Connection to New Age Care
  • 17
  • 12
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 21-40
Review from L W (Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New Age Care have been wonderful. They quickly found me the carer that I needed, who fitted in well. The whole experience of providing the care I needed gave me such a boost. I could enjoy my life again, see my friends, and feel safe knowing someone is there for me. The level of care is exemplary.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for leaving us such a lovely review it's fully appreciated. I'll pass your comments over to our staff ensuring recognition for the service they provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David T (Client) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers that do my calls are very good. In any case, if I don't take to the carer I can ask for them not to be sent again. They come more or less on time and are always willing to do extra tasks. Any new carers have shadowed on assisting carer. New Age Care also tries to look after our mental health.
They do this by holding monthly meetings which we can attend if we wish. A Sunday lunch club has started recently and an exercise session. They are constantly looking for ideas to get us out to meet others. I consider myself fortunate to have found New Age Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C S (Client) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended New Age Care by my daughter and her friend. They have been excellent, kind and caring. Can't do enough for me. I would recommend to anyone, I have already spoken to my friends.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for taking the time out to review us, it means a lot. I will pass on your comments to our team. Many thanks.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Client) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are prompt and kind towards my needs. They make me feel at ease, very thorough in all that they need. Nice to have a bit of chat and laugh, makes my day pleasurable.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time out to leave us a review. We will pass your feedback over to the relevant team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Friend of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a dear friend for several years, the care New Age Care provide is outstanding. What a difference they have made to my friend's life.
Reply from Samantha Whittaker, Owner at New Age Care

We appreciate you taking the time out to review us and thank you for your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Friend of Client) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my friend/neighbour on the floor, I rang New Age Care because I had received a leaflet through my door. They responded quickly, came out to see my friend and care was put in place in less than 24 hours. Since then the care has been outstanding and I am kept informed. I would highly recommend
them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Client) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at this organisation has, on the whole, been excellent. The only problem has been occasionally not being able to understand what the carer has been saying to me, or that she could not understand me. But, the carer who has stayed overnight or for several days has always been excellent,
with remarkable caring.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time out to leave us a review. We strive to always improve and will pass your feedback over to the relevant team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Sister of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both personal and social care is given to a high standard, with the staff having a friendly and sympathetic manner.
When emergencies have occurred, New Age Care have responded in a timely and positive way.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for leaving us a review its fully appreciated. I'll pass your comments over to our staff ensuring recognition for the service they provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C O (Daughter of Client) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New Age has been the best company ever. They just explained about OT assessments and other services we never knew existed. Very knowledgeable staff.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for your review, we will pass the comments on to our staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison P (Daughter of Client) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
New Age Care provided an extremely patient and experienced live-in carer for my mother just when I needed them.
Not living near my mum, I needed all the support I could get in order to get mum out of a care home and back to living at her own home.
New Age Care did just that.
They managed everything
that I couldn’t have managed from a distance, including arranging ad hoc extra cover for requisite breaks for the live-in carer.
They responded to every issue immediately.
Thoroughly recommend.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for leaving us such a lovely review its fully appreciated. I'll pass your comments over to our staff ensuring recognition for the service they provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R W (Client) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received assistance from New Age Care for over two years and have found them to be very helpful and also provide ways of getting out of the house and doing activities such as shopping, going to the theatre and the National Trust places. They also sort out get-togethers regularly. Altogether,
very good service.
Reply from Samantha Whittaker, Owner at New Age Care

We appreciate you taking the time out to review us and kind words. We believe that positive social engagements are paramount to our clients living a happy and healthy life. Many thanks

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A H (Client) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most enjoyable. Well worth attending!
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time out to review us, much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Daughter of Client) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New Age Care have been fantastic with my mother. The staff are kind and friendly. Communication is great with the office, always getting things in place faster than any other care company I have used. I can't recommend enough! Excellent.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your kind words. We pride ourselves on delivering excellent care to all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K R (Partner of Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care. Could not get better. Lovely girls. Now live-in. I do tell people about them.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time out to review us, much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sara G (Daughter-in-law of Client) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The director and her team at New Age Care are fantastic with both of my in-laws. Their care and attention to detail goes above and beyond. We are very lucky to have them. I cannot recommend highly enough.
Reply from Samantha Whittaker, Owner at New Age Care

We appreciate you taking the time out to review us and kind words. I will pass the comments on to our carers/office staff. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T G (Client) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New Age Care look after my wife and I. We would be lost without them. They come four times a day and we are delighted to see them. They take care of us so well. Nothing is too much trouble for any of them.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your kind words. We pride ourselves on delivering excellent care to all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sophie H (Client) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is always reliable. The carer does a great job.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you so much for your kind words. We pride ourselves on delivering excellent care to all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R H (Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Provided me with outstanding carer. However, interim care standard with fill in carers was of a poor standard! (Language difficulties, cooking abilities, inability to drive vehicle.)
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A F (Niece of Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers give great support for my aunt, it helps my mum out. There is nothing we would change, we like the company and the carers.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for your response we are pleased you are happy with the care provided and value all feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Grandson of Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New Age Care looked after my grandfather during his final months in 2023. They were very thoughtful and had great attention to detail.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for New Age Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for New Age Care is calculated as follows: ( (188 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Age Care is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (9)

Samantha

Samantha Whittaker

Job Title: Director/Owner Joined: 2021

I want to make the care of clients the number one priority. I will achieve this by working closely with the customer and their family to understand their wishes and needs and providing the best work environment for my staff...


I am originally from a successful family business in Yorkshire. I became involved in care as a result of losing my father to pancreatic cancer and my mother to complications from cancer.


This is how my journey in care began. The reason I decided to start New Age Care was because I didn’t like the ethos in the office of a large care company. I could see a better way to do things.

Josh

Josh Allen

Job Title: Director Joined: 2022

Joshua Allen is one of Samantha Whittaker’s sons. Josh is currently serving in the British Army and was recently promoted to Lieutenant, Josh has taken a keen interest in the business.


He has plans to take a more active role in the business when he has finished his service.

Nav

Nav Singh

Job Title: Head of Governance & Quality Assurance Joined: 2024

My name is Nav and I’ve just started work as the Head of Governance & Quality Assurance at New Age Care. I am really excited about the opportunity of working with great people who are passionate about delivering outstanding care to people in their local community.


A little about me and what I hope to bring to my new role is my previous work experience, I have over 17 years’ experience working in various healthcare environments, ranging from regulatory organisations such as MHRA where I worked within the enforcement division to safeguard public health. The CQC where I worked in the role of an acute inspector and for Healthwatch Hull, as a delivery manager. I have also worked in other roles as a Registered Manager for Secure Care UK, which is a mental health transport service. As a governance manager for the Proudfoot Care Group (residential care homes) and in my previous role as head of governance for Comforting Hands Limited which is a Domiciliary Care service.


On a personal level, I am a committed Manchester United fan and love travelling the country with my children visiting all the major theme parks. Well, it’s more like I get dragged to all the theme parks by my kids, I’m no good with heights so find myself crying like a big girl on most of the rides. The kids find it funny, so I guess I’m doing my job as dad. When I’m not spending time with the kids, I’m being dragged around by the other half mostly on shopping trips where I act as a driver. I also use my skills as a baggage handler to good effect and have got really good at fitting different-sized shopping bags into my boot.

Caroline

Caroline Treanor

Job Title: Head of Client Experience

Caroline started her career as a support worker, over 25 years ago. She loved the job from the start and knew that it was the type of work she wanted to do. Over the years she has worked with a range of people of all ages and backgrounds, with care and support needs, in various settings.


There have been some situations during her career that she has found challenging, but by overcoming these challenges and helping someone else through a difficult time, she believes this is part of her vocation that she finds particularly rewarding.


Caroline is passionate about supporting others to maintain their independence and achieve their own personal goals in life.


Outside of work, she enjoys socialising with family and friends and trying to meet up with them as much as she can. She loves to read, especially books about psychology, or true stories. She also enjoys going to the theatre, and music concerts and loves to travel. She finds it fascinating to go to new places and learn about other cultures and traditions.

Chloe-Jai

Chloe-Jai Rheams

Job Title: Live in Care Manager Joined: 2023

Bio coming soon

Kelly

Kelly Othman

Job Title: Registered Manager Warwickshire & Staffordshire Joined: 2024

I am a dedicated registered manager in the care sector, driven by a commitment to exceptional support. Growing up in America instilled in me a deep appreciation for community and compassion. With years of experience, I lead teams and implement programs promoting client well-being and dignity.


As a registered manager, I oversee operations, ensure compliance, and foster a positive environment. I believe in effective communication and teamwork to deliver high-quality care. My passion is empowering others and continuously improving services to enhance lives in the care sector.


As I look to the future, I remain committed to my mission of enhancing the lives of those we serve and contributing to the ongoing development of the care sector.

Charlotte

Charlotte Comley

Job Title: Regional Manager Birmingham Joined: 2024

Bio coming soon

Adriana

Adriana Serseniuc

Job Title: Branch Manager, Northampton Joined: 2025

Adriana is the passionate and dedicated Branch Manager at New Age Care Northampton. Her journey in the care industry began as a carer, and through hard work and commitment, she progressed to roles as a Field Supervisor and Care Coordinator before stepping into her leadership position. With a deep understanding of the sector and a strong desire to make a difference, Adriana ensures that New Age Care continues to grow and thrive.


Her dedication goes beyond management—she genuinely cares for both clients and carers, always striving to create a positive and supportive environment. Currently in her final year at NCG, studying Health and Social Care and Wellbeing, Adriana is continuously expanding her knowledge to enhance the quality of care provided.


A true people person, Adriana loves being involved in various activities. In her free time, she enjoys traveling, spending time with her little dog, watching movies, and reading. Her passion, leadership, and determination make her an invaluable part of New Age Care, shaping the future of care in Northampton.

Katherine

Katherine Attreed

Job Title: Marketing Joined: 2021

I’m an experienced marketing consultant who has worked in marketing and sales for over 28 years.


I started my own marketing business, AtKat Marketing, 5 years ago and have helped a variety of local small businesses, across a range of industries, to market and grow their businesses. I am very excited to be a part of the New Age Care team and look forward to working with them to make a difference in the care industry.


When I’m not working, I love spending time with family, exploring the local area, going for walks, eating good food and reading.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Age Care to verify any information. View our terms and conditions. New Age Care has an Enhanced Service - more info.