New Age Care

Units 1 & 2 , 3 Plato Cl, Royal Leamington Spa, Warwick CV34 6WE
Review Us
9.7 50 Reviews
  • New Age Care, Warwick
New Age Care Ltd provides bespoke Home Care and Live-In services to support people over the age of 18 years old who would like to continue to live in their own homes for as long as possible.

New Age Care have a team of experienced and friendly management and caregivers who are dedicated to provide bespoke outstanding care from hour calls per day to 24 hours per day seven days a week Live-In Care.

Care plans are designed to meet the clients individual and specific needs and wishes from short term periods, respite to long term care, and offer services with personal care, medication support, housekeeping, transportation, meal preparation to companionship.

All management and caregivers receive mandatory training and specific training to people's needs dementia, Parkinson's, end of life care, PEG feeding, ensuring your family member receives the care they deserve.
New Age Care cover areas within Warwickshire and surrounding areas and live in services nationwide. New Age Care match you with the right carer for consistency and are transparent throughout the service.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.50 – £34.99
  • Weekly Live-in Care Fees: £1050 – £1800

Every one of our care packages are tailored and unique to the client and their circumstances so our pricing generally varies.


Please call for more information

These prices are only a guideline, please contact New Age Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • New Age Care Ltd

Person in charge

  • Samantha Jane Whittaker (Director)
9.7

New Age Care has a Review Score of 9.7 (9.711) out of 10, based on 42 reviews in the last 2 years.
Over all time New Age Care has 50 reviews.

Overall Experience
  • 41
  • 8
  • 1
  • 0
  • 0
Date Published
  • 50
  • 9
  • 17
  • 42
  • 8
Reviewer Connection to New Age Care
  • 17
  • 12
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 41-50
Review from A W (Niece of Client) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had such a fantastic experience with the team at New Age Care who have been caring for my elderly aunt. The live in team are always so upbeat and kind and I feel completely safe leaving the welfare of my aunt in their caring hands. Thank you for your continued support.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time out to review us and kind words. I will pass the comments on to our carers/office staff. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison S (Client) assisted by family/friend published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The company are very supportive. Have some great carers, they help with personal care. Office staff call to make sure I'm happy with the service.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for leaving us a review. We pride ourselves on delivering excellent care to all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet C (Client) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank New Age Care staff enough - the service provided is an example of care that should replace our failing NHS. With New Age Care also promoting charity status, my admiration increases. If I can ever help in any way - please ask.
Reply from Samantha Whittaker, Owner at New Age Care

Thank you for taking the time out to review us, much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C B (Solicitor of Client) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
24 now home care provided by New Age Care has been excellent and is ensuring my client can safely remain in her home for as long as possible as is her wish. The care and attention of both the carers and admin staff has been exceptional, particularly when compared to other care providers I have experienced.
Thank you!
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  • Management
  • Treated with Dignity
  • Value for Money
Review from B T (Daughter of Client) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has now passed away. New Age Care was my choice - I love them all, best care company. Everyone was so helpful. My mum had dementia and was difficult and nast in the end, but they coped so well. Even now they still help me, I call them and they help.
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Review from C P (Daughter of Client) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend New Age Care for care at home, they are a lovely and professional team. My mum has daily carer visits and is very glad to have their support and company as they are extremely kind and dedicated. It is hugely reassuring that we can rely on them every day and that they promptly note
and alert us to any health changes.
New Age Care were highly recommended to me and was very responsive from the outset. I have found them great to work with and their readiness to understand and help has been consistent and invaluable.
A heartfelt thank you to all the team for all your wonderful care and commitment.
Reply from Samantha Mawby, Manager at New Age Care

Thank you so much for your kind words. We pride ourselves on delivering excellent care to all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane S (Daughter of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using New Age Care for several months. We have been very pleased with the care they have provided for my mother with Alzheimer's and frail stepfather. All the staff are friendly and professional, and their service is very reliable. On the two occasions where they have had to slightly amend
the arrangement they have been very communicative. Would definitely recommend them. In fact I passed their details to the nurse who specialises in care of the elderly at the local GP's and she has other patients who have used them too. Also pleased with the care and attention received.
Reply from Samantha Mawby, Manager at New Age Care

thank you for your kind words, this is really appreciated and will pass the comments on to carers/office staff thank you also for your support with New Age Care

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Review from Tracey F (Daughter of Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care company.
Recommended by a Yorkshire friend.
Live in care carers are outstanding with my mum.
Communication is good
Handovers are excellent from Carer to Carer.
From the first phone call I have felt happy and it was going to work.
Not happened with a care company before!
The management
can’t do enough, very kind and super professional 5* from me. Thank you ladies.
Reply from Samantha Mawby, Manager at New Age Care

Thank you for your response we are pleased you are happy with the care provided and value all feedback

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Anna T (Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel New Age work well for me to provide the difference and the match between personalised care and personal care they try hard to provide dignity for me. As I have never been dependent before it often comes hard to me. I trust my carers as professionals. I do not use ready meals often and carers
are mostly able to cook for me to an acceptable level care is taken with my kitchen equipment and crockery etc.
All in all, good comms and care.
Reply from Samantha Mawby, Manager at New Age Care

Thank you for the fantastic review, We are pleased that you are happy with the service provided and will pass the feedback to the carers thank you once again

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jo T (Friend of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted I found them, it's been a game-changer for me and my work.
Communication is amazing far better than the last Care Company.
Support whenever I need it, never mind my mum!
Carers are well presented, well trained and best of all they understand my mum’s complex condition.
Reply from Samantha Mawby, Manager at New Age Care

Thank you for your lovely review we really appreciate the feedback , we always aim to provide the highest standard of care and we are pleased this is working well for yourself and Mum thank you once again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for New Age Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for New Age Care is calculated as follows: ( (188 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Age Care is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (9)

Samantha

Samantha Whittaker

Job Title: Director/Owner Joined: 2021

I want to make the care of clients the number one priority. I will achieve this by working closely with the customer and their family to understand their wishes and needs and providing the best work environment for my staff...


I am originally from a successful family business in Yorkshire. I became involved in care as a result of losing my father to pancreatic cancer and my mother to complications from cancer.


This is how my journey in care began. The reason I decided to start New Age Care was because I didn’t like the ethos in the office of a large care company. I could see a better way to do things.

Josh

Josh Allen

Job Title: Director Joined: 2022

Joshua Allen is one of Samantha Whittaker’s sons. Josh is currently serving in the British Army and was recently promoted to Lieutenant, Josh has taken a keen interest in the business.


He has plans to take a more active role in the business when he has finished his service.

Nav

Nav Singh

Job Title: Head of Governance & Quality Assurance Joined: 2024

My name is Nav and I’ve just started work as the Head of Governance & Quality Assurance at New Age Care. I am really excited about the opportunity of working with great people who are passionate about delivering outstanding care to people in their local community.


A little about me and what I hope to bring to my new role is my previous work experience, I have over 17 years’ experience working in various healthcare environments, ranging from regulatory organisations such as MHRA where I worked within the enforcement division to safeguard public health. The CQC where I worked in the role of an acute inspector and for Healthwatch Hull, as a delivery manager. I have also worked in other roles as a Registered Manager for Secure Care UK, which is a mental health transport service. As a governance manager for the Proudfoot Care Group (residential care homes) and in my previous role as head of governance for Comforting Hands Limited which is a Domiciliary Care service.


On a personal level, I am a committed Manchester United fan and love travelling the country with my children visiting all the major theme parks. Well, it’s more like I get dragged to all the theme parks by my kids, I’m no good with heights so find myself crying like a big girl on most of the rides. The kids find it funny, so I guess I’m doing my job as dad. When I’m not spending time with the kids, I’m being dragged around by the other half mostly on shopping trips where I act as a driver. I also use my skills as a baggage handler to good effect and have got really good at fitting different-sized shopping bags into my boot.

Caroline

Caroline Treanor

Job Title: Head of Client Experience

Caroline started her career as a support worker, over 25 years ago. She loved the job from the start and knew that it was the type of work she wanted to do. Over the years she has worked with a range of people of all ages and backgrounds, with care and support needs, in various settings.


There have been some situations during her career that she has found challenging, but by overcoming these challenges and helping someone else through a difficult time, she believes this is part of her vocation that she finds particularly rewarding.


Caroline is passionate about supporting others to maintain their independence and achieve their own personal goals in life.


Outside of work, she enjoys socialising with family and friends and trying to meet up with them as much as she can. She loves to read, especially books about psychology, or true stories. She also enjoys going to the theatre, and music concerts and loves to travel. She finds it fascinating to go to new places and learn about other cultures and traditions.

Chloe-Jai

Chloe-Jai Rheams

Job Title: Live in Care Manager Joined: 2023

Bio coming soon

Kelly

Kelly Othman

Job Title: Registered Manager Warwickshire & Staffordshire Joined: 2024

I am a dedicated registered manager in the care sector, driven by a commitment to exceptional support. Growing up in America instilled in me a deep appreciation for community and compassion. With years of experience, I lead teams and implement programs promoting client well-being and dignity.


As a registered manager, I oversee operations, ensure compliance, and foster a positive environment. I believe in effective communication and teamwork to deliver high-quality care. My passion is empowering others and continuously improving services to enhance lives in the care sector.


As I look to the future, I remain committed to my mission of enhancing the lives of those we serve and contributing to the ongoing development of the care sector.

Charlotte

Charlotte Comley

Job Title: Regional Manager Birmingham Joined: 2024

Bio coming soon

Adriana

Adriana Serseniuc

Job Title: Branch Manager, Northampton Joined: 2025

Adriana is the passionate and dedicated Branch Manager at New Age Care Northampton. Her journey in the care industry began as a carer, and through hard work and commitment, she progressed to roles as a Field Supervisor and Care Coordinator before stepping into her leadership position. With a deep understanding of the sector and a strong desire to make a difference, Adriana ensures that New Age Care continues to grow and thrive.


Her dedication goes beyond management—she genuinely cares for both clients and carers, always striving to create a positive and supportive environment. Currently in her final year at NCG, studying Health and Social Care and Wellbeing, Adriana is continuously expanding her knowledge to enhance the quality of care provided.


A true people person, Adriana loves being involved in various activities. In her free time, she enjoys traveling, spending time with her little dog, watching movies, and reading. Her passion, leadership, and determination make her an invaluable part of New Age Care, shaping the future of care in Northampton.

Katherine

Katherine Attreed

Job Title: Marketing Joined: 2021

I’m an experienced marketing consultant who has worked in marketing and sales for over 28 years.


I started my own marketing business, AtKat Marketing, 5 years ago and have helped a variety of local small businesses, across a range of industries, to market and grow their businesses. I am very excited to be a part of the New Age Care team and look forward to working with them to make a difference in the care industry.


When I’m not working, I love spending time with family, exploring the local area, going for walks, eating good food and reading.

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