Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Fortune Smiles Service Ltd

stars
stars 09 May 2025
Very good service however carers are reluctant to cook fresh food and always offer microwave meals as a first choice.
Review from L S (Daughter of Client/Service User)
stars
stars 01 June 2023
During the time our nephew came for a respite in Fortune Smiles Service, in the three weeks short period, there were a lot of changes in his behaviour, he was a happier person and he started doing a few things independently. The whole family were shocked. You people are considering placing him there
permanently. The staff are friendly, caring and very welcoming.
Review from Iismail H (Uncle of Client/Service User)
stars
stars 01 December 2022
I just want to say thank you to the setting staff and manager. It hasn't been easy seeing my dad out of the house receiving care. But it's comforting to see how much care his receiving that is coming from a good place of love. And parking is also free.
Review from Sandeep G (Son of Client/Service User)
stars
stars 29 November 2022
The care setting is very good and compliant. My sibling has had good improvements in self-confidence and organisation. And the staff are very cordial and kind. The pricing is affordable and there are after-school programs.
Review from Obinna T (Brother of Client/Service User)