Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Overall Experience:  stars

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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Melru Healthcare Edgbaston

stars
stars 02 October 2025
Melru embodies the term 'patient-centric care' - the entire team is experienced, knowledgeable, compassionate and caring. We were extremely lucky to have had such a good experience for Dad's end of life care and I would recommend them to anyone who needs support at home - from a few hours a week to live-in care - reasonably priced and the highest level of assistance.
Review from Helen M (Daughter of Client/Service User)
stars
stars 30 April 2024
Contacted the manager to ask that the carer could wash my mom’s hair and ensure she had nice clean clothes as she was coming to stay at mine for the weekend. Once again, my request was honoured. I would just like to say a big thank you to the care staff and management for all their kindness care and compassion.
Review from Debra C (Daughter of Client/Service User)
stars
stars 09 April 2024
Melru Healthcare were exceptional in meeting the healthcare needs of our brother who wished to remain independent in his own home. They kept us fully informed of any issues and were readily available when issues arose. I would certainly recommend them to anyone in a similar situation. The staff were caring and competent and completely trustworthy. They quickly established a rapport with our brother and he looked forward to their visits. We are very grateful for their dedication and service.
Review from Jenny R (Sister of Client/Service User)