Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Smartlinks Care Services UK

stars
stars 26 February 2026
Smart links care provides a qualified carer once a week for 3 hours to look after my husband while I have a break. The carer is excellent and my husband enjoys her company. She makes his lunch too. It means that I can have a proper break without worrying about his welfare.
Review from Pat S (Wife of Client/Service User)
stars
stars 19 February 2026
Both carers are very accommodating and are willing to help in all ways. They both need public transport to get to us and I am concerned that they have to travel on their own at night. the request to leave early to catch a train/bus is acceptable at times but cannot be viewed as a standard. Both
carers are always cheerful.
Review from Roger S (Husband of Client/Service User)