Smartlinks Care Services UK

Suite B2, London House, Thames Road, Crayford, Dartford DA1 4SL
Review Us
8.0 2 Reviews
  • Smartlinks Care Services UK, Dartford
Smartlinks Care Services UK Ltd are dedicated to providing exceptional, compassionate care that enhances the quality of life for every individual. Smartlinks Care Services' focus is on personalised and holistic care, ensuring independence, dignity, and comfort remain at the heart of everything.

Mission Statement

Smartlinks Care Services' mission is to deliver high-quality, person-centred care that promotes the physical, emotional, and social well-being of the clients. Smartlinks Care are committed to creating a nurturing environment where every individual feels valued, respected, and empowered.

Core Values

Compassion – Smartlinks Care approach each client with empathy, understanding, and kindness.

Respect –Smartlinks Care honour the dignity and individuality of every person.

Integrity –Smartlinks Care uphold the highest standards of honesty and ethical practice.

Excellence – Smartlinks Care strive for continuous improvement in all aspects of care delivery.

Collaboration –Smartlinks Care work closely with clients, families, and healthcare professionals to achieve the best outcomes.

Smartlinks Care Services
Personal Care, Companion Care, Home Support, Specialised & Live-In Care, Respite Care

Smartlinks Care Services UK Ltd – Where care meets compassion, and clients come first.
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Care Provided by Smartlinks Care Services UK

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £25
  • Weekly Live-in Care Fees: £900 – £1200

Our fee is negotiable

These prices are only a guideline, please contact Smartlinks Care Services UK to find out the exact price for your requirements.

Contact Smartlinks Care Services UK to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Smartlinks Care Services UK to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Chinedu Okpala (Director)

Smartlinks Care Services UK Reviews (2)

8.0

Smartlinks Care Services UK has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Smartlinks Care Services UK has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to Smartlinks Care Services UK
  • 1
  • 1
Total of 2, showing 1-2
Review from Pat S (Wife of Client) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Smart links care provides a qualified carer once a week for 3 hours to look after my husband while I have a break. The carer is excellent and my husband enjoys her company. She makes his lunch too. It means that I can have a proper break without worrying about his welfare.
Reply from Chinedu Okpala, Director at Smartlinks Care Services UKDear Pat S,
Thank you very much for your kind and thoughtful review of the services we provided to your husband. We sincerely appreciate you taking the time to share your positive experience.
Please be assured that we remain fully committed to delivering the highest standard of care and service at all times. Should you or your husband require any further assistance, we are always here and ready to help.
Thank you once again for your trust and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roger S (Husband of Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both carers are very accommodating and are willing to help in all ways. They both need public transport to get to us and I am concerned that they have to travel on their own at night. the request to leave early to catch a train/bus is acceptable at times but cannot be viewed as a standard. Both carers
are always cheerful.
Reply from Chinedu Okpala, Director at Smartlinks Care Services UKThank you for your kind and positive feedback about the service you're receiving. It truly means a great deal to us.

Our carers genuinely enjoy supporting your wife each day, and we're delighted to hear that their involvement is making a meaningful difference to you and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Smartlinks Care Services UK is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Smartlinks Care Services UK is calculated as follows: ( (5 Excellents x 5) + (5 Goods x 4) ) ÷ 10 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Smartlinks Care Services UK is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Chioma

Chioma Ezeamaku

Job Title: Director Joined: 2020

I have excellent communication and interpersonal skills with effective team participation. I can therefore work in a multi-disciplinary team of various professionals involved in improving the quality of patient care. I also have great initiative skills and I'm able to work independently in a care environment. I am a flexible person who can adapt easily, and so can work under pressure in a demanding role and/or responsibilities. These qualities will enable me to provide high-quality care and make a valuable contribution as part of a care team.
I have the following qualifications:
* IAO Level 5 Diploma in Leadership and Management for Adult Care - 7th October 2025
*NVQ Level 3 in Health and Social Care - 16th August 2010 - 20th April 2011
* NVQ Level 2 in Health and Social Care - 14th September 2009 - 16th March 2010
* Auxiliary Nursing training - 2011/14

Frequently Asked Questions about Smartlinks Care Services UK

How many Carers does Smartlinks Care Services UK employ?

Smartlinks Care Services UK employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Smartlinks Care Services UK to verify any information. View our terms and conditions. Smartlinks Care Services UK has an Enhanced Service - more info.