Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Jeff Jen Care Plus

stars
stars 15 October 2025
The office was very accommodating with my required dates and call times, sometimes at short notice. The carer remembered my routine, even after 12 months had passed since the last time. The carer was always punctual, efficient, kind and good company.
Review from B C (Client / Service User)
stars
stars 03 October 2025
Jeff Jen supported our mother throughout her final years of her life. They showed kindness, compassion and support to both her and her family. If any problems arose; they were addressed promptly and efficiently dealt with. We would highly recommend Jeff Jen as care providers.
Review from Jane B (Daughter of Client/Service User)
stars
stars 03 October 2025
Always make scheduled visits every day, including bank holidays. No cancelled home visits, which is reassuring to the client. Good communication with carers and with the office. Carers do tasks efficiently and quickly. They have established a good rapport with the patient. They clean up as needed after toileting activity. Female carers for female patients. Mainly, only two carers are involved, so this helps rapport.
Review from L R (Client / Service User)