Submit a Review for Acer Healthcare Solihull and Birmingham
Birmingham Business Park, 6110 Knights Court, Solihull Parkway, Birmingham, B37 7WY
View full details of Acer Healthcare Solihull and BirminghamLatest Reviews for Acer Healthcare Solihull and Birmingham
23 May 2025
Very good. Carers very good and helpful.
09 May 2025
My carer is very bright and bubbly person who looks after me. She does my peg feeds and helps with my toilet needs and at the same time helps me keep my dignity. My carers will take me out which I love and keeps me safe at all times. My husband has some respite time while I am being cared for which
he is grateful for. Just having some one to talk to other than my husband is good. We cannot thank Acer Healthcare enough. Thank you.
30 April 2025
Acer care provides me with regular/essential personal care.
24 April 2025
The care from ACER Health has been exceptional.
Firstly, regarding the carers they are diligent, thorough always receptive to any asks and have been very patient bonding with both my parents in particular my Dad , who is notoriously difficult, as my Mum is now in a care home. He has nothing but
positive things to say about the care provided. They are extremely attentive but not intrusive.
Naturally, as a daughter, it falls on me to liaise with the office team at ACER who consistently respond within max 30 mins at all hours of the day with all care requests for example me changing dates, requirements and hours at the last minute. They make me feel a number one priority as a client which is very different to other agencies I have used where I almost felt like they were doing me a favour. Can honestly not fault the service I have received over the last 12 months and wish I had found them sooner.
05 February 2025
All good with the care, Mom is happy and content.
17 January 2025
The service provided professional, compassionate staff who were meticulous in providing the care my husband needed. I always felt that they had my needs in mind as well as my husband's.
25 December 2024
Reliable company. Easy to contact. Professional carers, always cheerful.
Always check with me before they leave to see if I need any further help.
19 December 2024
My Mom was a client of Acer, she was 87 and housebound, with oxygen 24/7 due to her poor breathing and was physically frail. Acer has been wonderful, polite and friendly, on time for the 12 months we used them and gave my mom something to look forward to, looking after mom in the mornings, lunchtime
and evenings to make her life more manageable, always chatting and friendly. Always helpful and nothing was too much trouble. They always did what was asked and more if necessary.
A carer found Mom on the morning she passed and she could not have done any more than she did, she was amazing and I will always be very thankful to her, she stayed with the family long after her shift had ended and was very professional but warm at the same time.
I would recommend Acer to anyone with a care need.
11 December 2024
The care Mum has received has been wonderful, so kind, caring and always putting Mum's needs first. They have on a few occasions asked if I minded them handling Mum where necessary. Your carers are definitely first-class. My thanks go out to all of you.
19 September 2024
Carers are prompt, professional and very polite. Care is excellent and personalised to my needs. Management is excellent, stepping in when needed. Any changes to my care plan are implemented quickly. Sensitive to my needs etc.
08 August 2024
I cannot speak highly enough of the service we have been receiving. The standard of care and timekeeping is beyond our expectations. They are polite friendly and cannot be more helpful. My wife recently had an emergency requiring a bed change between visits, a quick call to the office and we were
visited within an hour. So helpful when I did not know which way to turn. It makes you feel confident that there is someone to help if you have an emergency.
30 July 2024
Very helpful and accommodating. Really kind when caring for my mum who is highly dependent on their help. Always leave the house in an immaculate condition. Pay close attention to detail and are really conscientious.
02 May 2024
They came to the house and explained all of their service before and then left us to make a decision.
My mum has daily care they help to dress and do her breakfast.
They also give her a shower if she wants one.
They are very attentive and always ask Mum what she needs they are clean and smart.
Mum was very wary of people going into the house but took to them straight away.
There help has made my life easier and gives me time with my family.
I would recommend them.
02 May 2024
Very good service provided. Work hard and treat my mother with care, keeping the accommodation clean and picking up her prescription when needed. Trust is a big thing for me and I feel I can trust them to look after my mother which gives me peace of mind.
01 May 2024
I had very bad experiences with different agencies previously. Ever since I have used Acer health care I feel so happy. Management is excellent - they listen promptly and provide the best care possible. Highly trained care staff and very friendly and professional attitude.
10 April 2024
My wife receives a regular carer, she helps my wife with her daily routine, my wife has dementia her care is very high and challenging level, they have an excellent understanding of my wife's needs. She is very pleasant and accommodating and offers lots of support to my wife, she puts all the effort
into meeting my wife's needs, and we are very happy with the service we get from Acer Health Care and communication, management is really helpful. Thank you for providing the best care for my wife.
09 April 2024
We have had some real issues with carers in the past and when I was faced with having to self source I was quite overwhelmed by it all. My dad is completely bed-bound needing quite specific care so I took my time in looking for the right care. Acer Healthcare has been outstanding. They have listened
to our needs, resolved any issues quickly and effectively and are always there when we need them. Two staff members in particlar have been a great support with a wealth of knowledge and they actually care. Sadly with other providers this has not been the case. This is a very difficult time for us all as a family and this is one less thing we need to worry about as I know the carers do their very best and are punctual which can be difficult for them when emergencies occur. The best thing about Acer is the level of communication which is second to none and is so important when caring for a family member who is at end of life. Just want to say a big big thank you to them all.
26 January 2024
We have been very pleased with the service from our carers. We see 4 regular carers who are now getting to really understand my partner's needs.
They are pleasant and accommodating and offer advice when they notice something which needs to be dealt with.
A good start.
23 November 2023
My mother was very satisfied and enjoyed being with her carers, who understood her needs. I can highly recommend this agency.
01 May 2023
Excellent service and a responsible management.
Moved from a different provider and they made it easy and the team knows the ins and outs of care.
Would recommend them for all. They care for my dad and he has been happy so far.
Latest Reviews for Acer Healthcare Solihull and Birmingham
23 May 2025
Very good. Carers very good and helpful.
09 May 2025
My carer is very bright and bubbly person who looks after me. She does my peg feeds and helps with my toilet needs and at the same time helps me keep my dignity. My carers will take me out which I love and keeps me safe at all times. My husband has some respite time while I am being cared for which
he is grateful for. Just having some one to talk to other than my husband is good. We cannot thank Acer Healthcare enough. Thank you.
30 April 2025
Acer care provides me with regular/essential personal care.
24 April 2025
The care from ACER Health has been exceptional.
Firstly, regarding the carers they are diligent, thorough always receptive to any asks and have been very patient bonding with both my parents in particular my Dad , who is notoriously difficult, as my Mum is now in a care home. He has nothing but
positive things to say about the care provided. They are extremely attentive but not intrusive.
Naturally, as a daughter, it falls on me to liaise with the office team at ACER who consistently respond within max 30 mins at all hours of the day with all care requests for example me changing dates, requirements and hours at the last minute. They make me feel a number one priority as a client which is very different to other agencies I have used where I almost felt like they were doing me a favour. Can honestly not fault the service I have received over the last 12 months and wish I had found them sooner.
05 February 2025
All good with the care, Mom is happy and content.
17 January 2025
The service provided professional, compassionate staff who were meticulous in providing the care my husband needed. I always felt that they had my needs in mind as well as my husband's.
25 December 2024
Reliable company. Easy to contact. Professional carers, always cheerful.
Always check with me before they leave to see if I need any further help.
19 December 2024
My Mom was a client of Acer, she was 87 and housebound, with oxygen 24/7 due to her poor breathing and was physically frail. Acer has been wonderful, polite and friendly, on time for the 12 months we used them and gave my mom something to look forward to, looking after mom in the mornings, lunchtime
and evenings to make her life more manageable, always chatting and friendly. Always helpful and nothing was too much trouble. They always did what was asked and more if necessary.
A carer found Mom on the morning she passed and she could not have done any more than she did, she was amazing and I will always be very thankful to her, she stayed with the family long after her shift had ended and was very professional but warm at the same time.
I would recommend Acer to anyone with a care need.
11 December 2024
The care Mum has received has been wonderful, so kind, caring and always putting Mum's needs first. They have on a few occasions asked if I minded them handling Mum where necessary. Your carers are definitely first-class. My thanks go out to all of you.
19 September 2024
Carers are prompt, professional and very polite. Care is excellent and personalised to my needs. Management is excellent, stepping in when needed. Any changes to my care plan are implemented quickly. Sensitive to my needs etc.
08 August 2024
I cannot speak highly enough of the service we have been receiving. The standard of care and timekeeping is beyond our expectations. They are polite friendly and cannot be more helpful. My wife recently had an emergency requiring a bed change between visits, a quick call to the office and we were
visited within an hour. So helpful when I did not know which way to turn. It makes you feel confident that there is someone to help if you have an emergency.
30 July 2024
Very helpful and accommodating. Really kind when caring for my mum who is highly dependent on their help. Always leave the house in an immaculate condition. Pay close attention to detail and are really conscientious.
02 May 2024
They came to the house and explained all of their service before and then left us to make a decision.
My mum has daily care they help to dress and do her breakfast.
They also give her a shower if she wants one.
They are very attentive and always ask Mum what she needs they are clean and smart.
Mum was very wary of people going into the house but took to them straight away.
There help has made my life easier and gives me time with my family.
I would recommend them.
02 May 2024
Very good service provided. Work hard and treat my mother with care, keeping the accommodation clean and picking up her prescription when needed. Trust is a big thing for me and I feel I can trust them to look after my mother which gives me peace of mind.
01 May 2024
I had very bad experiences with different agencies previously. Ever since I have used Acer health care I feel so happy. Management is excellent - they listen promptly and provide the best care possible. Highly trained care staff and very friendly and professional attitude.
10 April 2024
My wife receives a regular carer, she helps my wife with her daily routine, my wife has dementia her care is very high and challenging level, they have an excellent understanding of my wife's needs. She is very pleasant and accommodating and offers lots of support to my wife, she puts all the effort
into meeting my wife's needs, and we are very happy with the service we get from Acer Health Care and communication, management is really helpful. Thank you for providing the best care for my wife.
09 April 2024
We have had some real issues with carers in the past and when I was faced with having to self source I was quite overwhelmed by it all. My dad is completely bed-bound needing quite specific care so I took my time in looking for the right care. Acer Healthcare has been outstanding. They have listened
to our needs, resolved any issues quickly and effectively and are always there when we need them. Two staff members in particlar have been a great support with a wealth of knowledge and they actually care. Sadly with other providers this has not been the case. This is a very difficult time for us all as a family and this is one less thing we need to worry about as I know the carers do their very best and are punctual which can be difficult for them when emergencies occur. The best thing about Acer is the level of communication which is second to none and is so important when caring for a family member who is at end of life. Just want to say a big big thank you to them all.
26 January 2024
We have been very pleased with the service from our carers. We see 4 regular carers who are now getting to really understand my partner's needs.
They are pleasant and accommodating and offer advice when they notice something which needs to be dealt with.
A good start.
23 November 2023
My mother was very satisfied and enjoyed being with her carers, who understood her needs. I can highly recommend this agency.
01 May 2023
Excellent service and a responsible management.
Moved from a different provider and they made it easy and the team knows the ins and outs of care.
Would recommend them for all. They care for my dad and he has been happy so far.