Acer Healthcare Solihull and Birmingham

I would like to say that the care my received from Acer was second to none every day for over 12 months even if they were running late they would get in touch with me and explained the situation we got to treat them like friends in the end lovely carers we would recommend them to anyone

Very good. Carers very good and helpful.

My carer is very bright and bubbly person who looks after me. She does my peg feeds and helps with my toilet needs and at the same time helps me keep my dignity. My carers will take me out which I love and keeps me safe at all times. My husband has some respite time while I am being cared for which he is grateful for. Just having some one to talk to other than my husband is good. We cannot thank Acer Healthcare enough. Thank you.

Acer care provides me with regular/essential personal care.

Naturally, as a daughter, it falls on me to liaise with the office team at ACER who consistently respond within max 30 mins at all hours of the day with all care requests for example me changing dates, requirements and hours at the last minute. They make me feel a number one priority as a client which is very different to other agencies I have used where I almost felt like they were doing me a favour. Can honestly not fault the service I have received over the last 12 months and wish I had found them sooner.

All good with the care, Mom is happy and content.

The service provided professional, compassionate staff who were meticulous in providing the care my husband needed. I always felt that they had my needs in mind as well as my husband's.

Always check with me before they leave to see if I need any further help.

I would recommend Acer to anyone with a care need.

The care Mum has received has been wonderful, so kind, caring and always putting Mum's needs first. They have on a few occasions asked if I minded them handling Mum where necessary. Your carers are definitely first-class. My thanks go out to all of you.

Carers are prompt, professional and very polite. Care is excellent and personalised to my needs. Management is excellent, stepping in when needed. Any changes to my care plan are implemented quickly. Sensitive to my needs etc.

I cannot speak highly enough of the service we have been receiving. The standard of care and timekeeping is beyond our expectations. They are polite friendly and cannot be more helpful. My wife recently had an emergency requiring a bed change between visits, a quick call to the office and we were visited within an hour. So helpful when I did not know which way to turn. It makes you feel confident that there is someone to help if you have an emergency.

Very helpful and accommodating. Really kind when caring for my mum who is highly dependent on their help. Always leave the house in an immaculate condition. Pay close attention to detail and are really conscientious.

I would recommend them.

Very good service provided. Work hard and treat my mother with care, keeping the accommodation clean and picking up her prescription when needed. Trust is a big thing for me and I feel I can trust them to look after my mother which gives me peace of mind.

I had very bad experiences with different agencies previously. Ever since I have used Acer health care I feel so happy. Management is excellent - they listen promptly and provide the best care possible. Highly trained care staff and very friendly and professional attitude.

My wife receives a regular carer, she helps my wife with her daily routine, my wife has dementia her care is very high and challenging level, they have an excellent understanding of my wife's needs. She is very pleasant and accommodating and offers lots of support to my wife, she puts all the effort into meeting my wife's needs, and we are very happy with the service we get from Acer Health Care and communication, management is really helpful. Thank you for providing the best care for my wife.

We have had some real issues with carers in the past and when I was faced with having to self source I was quite overwhelmed by it all. My dad is completely bed-bound needing quite specific care so I took my time in looking for the right care. Acer Healthcare has been outstanding. They have listened to our needs, resolved any issues quickly and effectively and are always there when we need them. Two staff members in particlar have been a great support with a wealth of knowledge and they actually care. Sadly with other providers this has not been the case. This is a very difficult time for us all as a family and this is one less thing we need to worry about as I know the carers do their very best and are punctual which can be difficult for them when emergencies occur. The best thing about Acer is the level of communication which is second to none and is so important when caring for a family member who is at end of life. Just want to say a big big thank you to them all.

A good start.

My mother was very satisfied and enjoyed being with her carers, who understood her needs. I can highly recommend this agency.