Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Prime Staff

stars
stars 20 November 2025
I cannot praise this company enough. The care and compassion shown to my mum at a very difficult time for the family was excellent. The staff were amazing and could not do enough for us. They treated my mum with dignity in her last days and we cannot thank them enough for the care provided. I would highly recommend this company!!
Review from David A (Son of Client/Service User)
stars
stars 17 October 2025
Fantastic experience to date so far over the past few months. We cannot fault the staff, carers and management at all. Care has been superb with no complaints whatsoever. All of the carers are attentive, courteous and give a dignified service. Management visits also complement the staff and give an even more caring experience. Extremely well recommended. Please keep up the good work.
Review from J B (Daughter of Client/Service User)
stars
stars 04 September 2025
Exceptional service care from the company friendly and helpful carers treated my wife with respect at a difficult time for her and our family. We would highly recommend this company they made a difficult time easier to get through.
Review from R L (Husband of Client/Service User)
stars
stars 03 September 2025
The carers are very understanding, patient and always do there very best. They are helpful and give the very best care. They always keep us informed and up to date with everything. I highly recommend.
Review from Jackie B (Daughter of Client/Service User)