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First Floor, Universal House, 41 Catley Road, Sheffield, S9 5JF
View Full Details of Springfield Healthcare (Sheffield)Latest Reviews for Springfield Healthcare (Sheffield)
30 May 2025
Carers are very good, polite and professional. They treat my wife with care and compassion. They alert to supply needs: tablets, pads, etc. I am very happy with the service.
13 May 2025
The supervisor called to check everything was going ok with Mum's care and carers. He was very precise and checked the care given to Mum in detail which was very helpful. We didn't have any big problems and ones we had in the past at the beginning have been solved and brought out. Mum likes having regular carers she recognizes which helps her memory of who everyone is.
13 May 2025
The care my mother has recieved from the carers has been absolutely wonderful. Each person goes above and beyond for her. Mom loves everyone of them. As do I. They're more like family now.
22 April 2025
In all the carers are good and do well. Hoping things do get a little better and more constant.
22 April 2025
My mother-in-law's care has been consistently good. We have no issues in terms of the support and attention she receives. My mother-in-law herself comments on how she likes the carers who visit her.
17 April 2025
Overall my experince with the carers is very good. They are very good with communicating with my husband and myself. Once times are sorted for scheduled visits, our experience will be nearly perfect.
08 April 2025
My mum has been receiving 4x daily visits by carers from this company since January 2025. It is her and our family's first experience of requiring additional support and care within her home. It has been a truly appalling experience for the most part. Carers turn up at random times with no consideration to reasonable spacings between meals. For example being got up and given breakfast after 10.30am then someone turning up at midday to do lunch. My mum was left in bed until after midday despite the office claiming someone was 10 minutes away when I realised mum was still in bed at gone 11am. She blamed staff sickness but there was no attempt to contact either my mum or myself to inform us they were having issues. Staff sickness and taking leave seem to be the only explanation this company can give as well as a meaningless apology. On several occasions, mum has had to ring them when no one turned up to put her to bed. Basic cooking skills are lacking and food is frequently inedible.
01 April 2025
Absolutely appalling carers. Majority here on sponsorship licence. Speak very poor broken English are rude and abrupt. Have no idea of basic hygiene or how to make a meal. I Wouldn't let them take care of my hamster. Now a safeguarding issue. DO NOT USE! If you are funded by local council get a direct payment and choose your own care provider. Can't wait see the CQC inspection when it happens! Would have scored zero if that was an option.
20 March 2025
I would avoid this company at all costs. My dad has been user since January. They turn up when they want. Office changes times. They have no info on user. Not any idea on medication half of the time. They have served him cold food. Then are rough with him and going around other staff saying he is nasty. They are supposed to order medication and pick up don't do that either. He has time critical medication and still do what they want. You phone office have meetings and it gets worse. The lady who came out for info was more interested in her family life more than users. Would score Zero but not available.
18 February 2025
At first was good, but slowly derailed. Continuous lateness, never on time. If had money to do so, this company would no longer be needed. Very unhappy with the service app, very confusing, cannot comment on it.
Latest Reviews for Springfield Healthcare (Sheffield)
30 May 2025
Carers are very good, polite and professional. They treat my wife with care and compassion. They alert to supply needs: tablets, pads, etc. I am very happy with the service.
13 May 2025
The supervisor called to check everything was going ok with Mum's care and carers. He was very precise and checked the care given to Mum in detail which was very helpful. We didn't have any big problems and ones we had in the past at the beginning have been solved and brought out. Mum likes having regular carers she recognizes which helps her memory of who everyone is.
13 May 2025
The care my mother has recieved from the carers has been absolutely wonderful. Each person goes above and beyond for her. Mom loves everyone of them. As do I. They're more like family now.
22 April 2025
In all the carers are good and do well. Hoping things do get a little better and more constant.
22 April 2025
My mother-in-law's care has been consistently good. We have no issues in terms of the support and attention she receives. My mother-in-law herself comments on how she likes the carers who visit her.
17 April 2025
Overall my experince with the carers is very good. They are very good with communicating with my husband and myself. Once times are sorted for scheduled visits, our experience will be nearly perfect.
08 April 2025
My mum has been receiving 4x daily visits by carers from this company since January 2025. It is her and our family's first experience of requiring additional support and care within her home. It has been a truly appalling experience for the most part. Carers turn up at random times with no consideration to reasonable spacings between meals. For example being got up and given breakfast after 10.30am then someone turning up at midday to do lunch. My mum was left in bed until after midday despite the office claiming someone was 10 minutes away when I realised mum was still in bed at gone 11am. She blamed staff sickness but there was no attempt to contact either my mum or myself to inform us they were having issues. Staff sickness and taking leave seem to be the only explanation this company can give as well as a meaningless apology. On several occasions, mum has had to ring them when no one turned up to put her to bed. Basic cooking skills are lacking and food is frequently inedible.
01 April 2025
Absolutely appalling carers. Majority here on sponsorship licence. Speak very poor broken English are rude and abrupt. Have no idea of basic hygiene or how to make a meal. I Wouldn't let them take care of my hamster. Now a safeguarding issue. DO NOT USE! If you are funded by local council get a direct payment and choose your own care provider. Can't wait see the CQC inspection when it happens! Would have scored zero if that was an option.
20 March 2025
I would avoid this company at all costs. My dad has been user since January. They turn up when they want. Office changes times. They have no info on user. Not any idea on medication half of the time. They have served him cold food. Then are rough with him and going around other staff saying he is nasty. They are supposed to order medication and pick up don't do that either. He has time critical medication and still do what they want. You phone office have meetings and it gets worse. The lady who came out for info was more interested in her family life more than users. Would score Zero but not available.
18 February 2025
At first was good, but slowly derailed. Continuous lateness, never on time. If had money to do so, this company would no longer be needed. Very unhappy with the service app, very confusing, cannot comment on it.