Submit a Review for Horizons Homecare - Blackpool, Fylde & Wyre
11 Birley Street, Blackpool, FY1 1EG
View Full Details of Horizons Homecare - Blackpool, Fylde & WyreLatest Reviews for Horizons Homecare - Blackpool, Fylde & Wyre
11 August 2025
My family used Horizons Home Care at the end of 2024 - beginning of 2025 to sort personal care for my Nana who was sadly coming to the end of her life. Whilst my Nana was fully compus mentis until her final few days she required a decent level of care and Horizons didn't disappoint. Having worked for a care company myself many years ago I can honestly say that Horizons are a level above of any care company who I have come into contact with before. Time keeping was on point, professionalism was second to none but more importantly empathy and actual care was simply outstanding, no matter what the task! In my nanas last few hours Horizons came to see to her. The girls were incredible and made my Nana decent and clean ready for when she passed away a couple of hours later. Not a nice task to do for anyone but the girls did it without and hesitation and did so with respect and courtesy. I simply can not thank Horizons enough. Without a shadow of a doubt the best care company within.
01 July 2025
I used Horizons Homecare for care for my grandmother. We were so impressed from the initial consultation, the professional manner and the added extras. My grandmother was a little hesitant at the start however after our introduction to her team, she was excited to see them again and they became an extended family! Nothing was too much trouble for any of the care staff and the communication from the office was great. We were informed throughout. I cannot recommend Horizons Homecare enough and tell everyone looking for care to go to them!
26 June 2025
I am a diabetic invalid with issues with my eyes and heating. Being old I am no longer strong and need help with shopping for essentials and going out to lunch. Horizons have provided me with this service when other provider would not. I am looked after very well my doctors at the village surgery provide me with my medical support staying alive and happy.
30 May 2025
We can't thank Horizon Care enough. They looked after my nana in the final months of her life. The director came to have an initial visit with my nan to introduce himself and their service, get to know my nana, and build a relationship. These carers actually care, which sometimes you don't get but you can tell these carers have been so well trained but also beautiful hand picked. Care is not something you can teach but these ladies were just so compasionate and caring for my nana. Towards the end of my nanas life we needed to increase the package urgently. The director made sure this happened. He did everything he could to meet my nans needs. He always called/ communicated any updates/ concerns. They went above and beyond. The director made sure he kept the same few carers going into my nan so she could build a relationship with them. I am a nurse myself so I know when care is good and I know what to look for. My nan passed away at home comfortable, clean and peaceful thanks to Horizon.
18 March 2025
Friendly and professional. Every visit was a pleasure. When I first came out of hospital it was overwhelming, so my helper from Horizons was understanding and I felt we had known each other for years. Whatever I needed doing what she did with a smile. My home is clean and sparkling. Also i was good to have someone to chat with. I would recommend Horizons Homecare.
11 February 2025
We cannot thank Horizons Homecare enough. Not at all surprised that there are so many five star reviews here as everyone we have dealt with has gone over and above expectations. My mother-in-law likes that she has the same carers, who are all lovely with her - she blows them kisses as they leave! They don't just provide the basics - they chat with her and we have seen a difference in her because of that. The entire team are well turned out, polite and punctual. James responded to our urgent request the same day, going out of his way to do the risk assessment so that care could start quickly. Highly recommend .
06 December 2024
We have used Horizons Homecare for 6 months now and have never been so happy with a care company. We will 100% recommend them to everyone we meet because they have been that good to us. They have helped us in more ways than I can write, from last minute changes to support in finding the right hotels for family to stay at. Bunch of diamonds. Thank you so so much.
15 October 2024
Since changing to Horizons I cannot believe the difference in my mum. She is treated with great care and respect. The carers ensure my mum is clean all the time. They also clean the house and are on top of everything. With everything they do for Mum also reflects on my dad. He is feeling much more at ease and at 86 this gives me great peace of mind. My personal opinion of the care given is as though it was each carer's own family.
11 October 2024
The staff at Horizons have been outstanding, they treat my Grandmother so well. We have seen a positive difference in the happiness of Grandma since Horizons took over, she loves the staff! It's amazing that she gets the same carers each day when they're supposed to be there. We as a family couldn't be more thankful for the service so far.
25 September 2024
Horizons Homecare recently took over for my grandma and I am so happy they did. The difference in care to previous care is amazing. My grandma is much happier. The carers are lovely, they are punctual which creates a relaxed routine for both my grandma and grandad. The same carers attend which is great because they create a bond and a welcomed sense of familiarity. They have motivated my grandma and she has perked up which is lovely to see. Thank you.
02 July 2024
Excellent standard of care received, carers matched to father-in-law's personality and interests so made them feel more like friends than actual caregivers. Would highly recommend it if you want amazing and personable care/ help or even companionship.
01 July 2024
We started using horizons in may 2024 and really wish that we had used them earlier. Nan has had nothing but good words to say about her team and her experience, which is rare because she used to complain all the time about the previous girls. I just want to say thank you for all of your hard work. I know it has been difficult and you have persisted with us to get the package of care started and we are all so thankful. I wish I could recommend you to more people.
01 July 2024
If I could shout to the world about how caring and professional the Horizons team are I would. Mum and Dad have had problem after problem with both of their previous care companies and in all fairness we all thought moving to another company would just give us more problems but it definitely hasn't. I do remember our last company promising regular carers but that didn't happen. We received males when mum didn't want males and the list goes on. The carers at Horizons Homecare are just wonderful! They care for Mum and Dad so much, they care emotionally for us when we need the support. They always turn up on time (unless the council puts in more stupid road works) and they always have a smile on their faces. If I had known about them sooner one hundred per cent we would have used them from the very beginning. I would highly recommend using them because they are better and they are cheaper than our last company. It doesn't feel like anything is ever a problem and we all feel confident now!
28 June 2024
The staff are amazing with my friend, I have seen a huge improvement in them mentally, knowing what they have been through and how difficult it has been finding the right home care this has amazed me! It has eased my worries and stress so much knowing the care my friend is receiving, it goes above and beyond what is expected all whilst maintaining dignity and pride. This is a truly special and well-run establishment that has the trust and faith not just of the clients but just as importantly the loved ones of clients.
28 June 2024
Very good communication and customer service, extremely happy with the quality of care received, the entire process was clear and I was kept updated from start to finish. Staff are also very friendly, knowledgable, and passionate about their jobs and always made our experience comfortable so I knew my aunties best interests were in the right hands.
18 June 2024
From our initial call to starting our care Horizons couldn't have been more helpful. They made us feel safe and calm in one of our most difficult times. They have allowed me and my family to take quality time with our grandad rather than being his caregiver. The whole team are truly amazing. Dementia has been a tough pill to swallow for grandma but they support her too. They always check on her during the visits and are so patient and supportive with Grandad as he gets more confused. We have a great team of carers that we have all gotten to know, it's great that Grandma knows all the staff it makes her feel safe too.
17 June 2024
They came to visit me and Mum to talk about how they could help. The problem was that we always had a care provider but we really wanted to move because we were really unhappy. The carers were so nice and gave us lots of advice. We got to meet our carers before they started officially which was nice for Mum and all of us. It showed us they valued the family/friendship aspect of us. Now they only send the same carers (our girls) and Mum is better than ever. Thank you!
Latest Reviews for Horizons Homecare - Blackpool, Fylde & Wyre
11 August 2025
My family used Horizons Home Care at the end of 2024 - beginning of 2025 to sort personal care for my Nana who was sadly coming to the end of her life. Whilst my Nana was fully compus mentis until her final few days she required a decent level of care and Horizons didn't disappoint. Having worked for a care company myself many years ago I can honestly say that Horizons are a level above of any care company who I have come into contact with before. Time keeping was on point, professionalism was second to none but more importantly empathy and actual care was simply outstanding, no matter what the task! In my nanas last few hours Horizons came to see to her. The girls were incredible and made my Nana decent and clean ready for when she passed away a couple of hours later. Not a nice task to do for anyone but the girls did it without and hesitation and did so with respect and courtesy. I simply can not thank Horizons enough. Without a shadow of a doubt the best care company within.
01 July 2025
I used Horizons Homecare for care for my grandmother. We were so impressed from the initial consultation, the professional manner and the added extras. My grandmother was a little hesitant at the start however after our introduction to her team, she was excited to see them again and they became an extended family! Nothing was too much trouble for any of the care staff and the communication from the office was great. We were informed throughout. I cannot recommend Horizons Homecare enough and tell everyone looking for care to go to them!
26 June 2025
I am a diabetic invalid with issues with my eyes and heating. Being old I am no longer strong and need help with shopping for essentials and going out to lunch. Horizons have provided me with this service when other provider would not. I am looked after very well my doctors at the village surgery provide me with my medical support staying alive and happy.
30 May 2025
We can't thank Horizon Care enough. They looked after my nana in the final months of her life. The director came to have an initial visit with my nan to introduce himself and their service, get to know my nana, and build a relationship. These carers actually care, which sometimes you don't get but you can tell these carers have been so well trained but also beautiful hand picked. Care is not something you can teach but these ladies were just so compasionate and caring for my nana. Towards the end of my nanas life we needed to increase the package urgently. The director made sure this happened. He did everything he could to meet my nans needs. He always called/ communicated any updates/ concerns. They went above and beyond. The director made sure he kept the same few carers going into my nan so she could build a relationship with them. I am a nurse myself so I know when care is good and I know what to look for. My nan passed away at home comfortable, clean and peaceful thanks to Horizon.
18 March 2025
Friendly and professional. Every visit was a pleasure. When I first came out of hospital it was overwhelming, so my helper from Horizons was understanding and I felt we had known each other for years. Whatever I needed doing what she did with a smile. My home is clean and sparkling. Also i was good to have someone to chat with. I would recommend Horizons Homecare.
11 February 2025
We cannot thank Horizons Homecare enough. Not at all surprised that there are so many five star reviews here as everyone we have dealt with has gone over and above expectations. My mother-in-law likes that she has the same carers, who are all lovely with her - she blows them kisses as they leave! They don't just provide the basics - they chat with her and we have seen a difference in her because of that. The entire team are well turned out, polite and punctual. James responded to our urgent request the same day, going out of his way to do the risk assessment so that care could start quickly. Highly recommend .
06 December 2024
We have used Horizons Homecare for 6 months now and have never been so happy with a care company. We will 100% recommend them to everyone we meet because they have been that good to us. They have helped us in more ways than I can write, from last minute changes to support in finding the right hotels for family to stay at. Bunch of diamonds. Thank you so so much.
15 October 2024
Since changing to Horizons I cannot believe the difference in my mum. She is treated with great care and respect. The carers ensure my mum is clean all the time. They also clean the house and are on top of everything. With everything they do for Mum also reflects on my dad. He is feeling much more at ease and at 86 this gives me great peace of mind. My personal opinion of the care given is as though it was each carer's own family.
11 October 2024
The staff at Horizons have been outstanding, they treat my Grandmother so well. We have seen a positive difference in the happiness of Grandma since Horizons took over, she loves the staff! It's amazing that she gets the same carers each day when they're supposed to be there. We as a family couldn't be more thankful for the service so far.
25 September 2024
Horizons Homecare recently took over for my grandma and I am so happy they did. The difference in care to previous care is amazing. My grandma is much happier. The carers are lovely, they are punctual which creates a relaxed routine for both my grandma and grandad. The same carers attend which is great because they create a bond and a welcomed sense of familiarity. They have motivated my grandma and she has perked up which is lovely to see. Thank you.
02 July 2024
Excellent standard of care received, carers matched to father-in-law's personality and interests so made them feel more like friends than actual caregivers. Would highly recommend it if you want amazing and personable care/ help or even companionship.
01 July 2024
We started using horizons in may 2024 and really wish that we had used them earlier. Nan has had nothing but good words to say about her team and her experience, which is rare because she used to complain all the time about the previous girls. I just want to say thank you for all of your hard work. I know it has been difficult and you have persisted with us to get the package of care started and we are all so thankful. I wish I could recommend you to more people.
01 July 2024
If I could shout to the world about how caring and professional the Horizons team are I would. Mum and Dad have had problem after problem with both of their previous care companies and in all fairness we all thought moving to another company would just give us more problems but it definitely hasn't. I do remember our last company promising regular carers but that didn't happen. We received males when mum didn't want males and the list goes on. The carers at Horizons Homecare are just wonderful! They care for Mum and Dad so much, they care emotionally for us when we need the support. They always turn up on time (unless the council puts in more stupid road works) and they always have a smile on their faces. If I had known about them sooner one hundred per cent we would have used them from the very beginning. I would highly recommend using them because they are better and they are cheaper than our last company. It doesn't feel like anything is ever a problem and we all feel confident now!
28 June 2024
The staff are amazing with my friend, I have seen a huge improvement in them mentally, knowing what they have been through and how difficult it has been finding the right home care this has amazed me! It has eased my worries and stress so much knowing the care my friend is receiving, it goes above and beyond what is expected all whilst maintaining dignity and pride. This is a truly special and well-run establishment that has the trust and faith not just of the clients but just as importantly the loved ones of clients.
28 June 2024
Very good communication and customer service, extremely happy with the quality of care received, the entire process was clear and I was kept updated from start to finish. Staff are also very friendly, knowledgable, and passionate about their jobs and always made our experience comfortable so I knew my aunties best interests were in the right hands.
18 June 2024
From our initial call to starting our care Horizons couldn't have been more helpful. They made us feel safe and calm in one of our most difficult times. They have allowed me and my family to take quality time with our grandad rather than being his caregiver. The whole team are truly amazing. Dementia has been a tough pill to swallow for grandma but they support her too. They always check on her during the visits and are so patient and supportive with Grandad as he gets more confused. We have a great team of carers that we have all gotten to know, it's great that Grandma knows all the staff it makes her feel safe too.
17 June 2024
They came to visit me and Mum to talk about how they could help. The problem was that we always had a care provider but we really wanted to move because we were really unhappy. The carers were so nice and gave us lots of advice. We got to meet our carers before they started officially which was nice for Mum and all of us. It showed us they valued the family/friendship aspect of us. Now they only send the same carers (our girls) and Mum is better than ever. Thank you!