We have used Horizons Homecare for 6 months now and have never been so happy with a care company.
Trevor D (Son of Client)
If I could shout to the world about how caring and professional the Horizons team are I would.
S M (Daughter-in-law of Client)
The difference in care to previous care is amazing. My grandma is much happier.
R T (Granddaughter of Client)
Our services start from £22. They range from 30-minute visits, 45-minute visits, 60-minute visits up to 24-hour care.
Our fees are very competitive and in most cases, cheaper per hour of care because we won't 'rush in' and 'rush out'.
Horizons Homecare - Blackpool, Fylde & Wyre has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Horizons Homecare - Blackpool, Fylde & Wyre has 14 reviews.
Review from Margaret D (Client) published on 18 March 2025
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Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you so much for your Kind words! It's always a pleasure to help you, and it's always nice to see you at our events having fun! You have made such an amazing recovery and I know your very small team of 1 Helper absolutely loves coming to see you. I'll pass this on to her, she'll be super happy to receive these compliments. Thank you once again!
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Review from Caroline E (Daughter-in-law of Client) published on 11 February 2025
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Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you so much for your kind words. It really makes such a difference to us. I will make sure the feedback is passed on to your amazing team.
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Review from Carole S (Daughter-in-law of Client) published on 11 February 2025
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Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you so much for your kind words. Continuity, family, kindness and punctuality are our core values and I'm happy it seems to be having a positive impact for you. Your feedback will be passed on to your mother-in-law's care team, I'm certain they will all be super happy to receive this review.
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Review from Trevor D (Son of Client) published on 6 December 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you so much for your kind words and feedback. I'm certain our team will be really happy with the review!
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Review from Vicki G (Daughter of Client) published on 15 October 2024
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Reply from James Galler, Company Director at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you for taking the time to provide amazing feedback! We're so glad to hear that your mum is receiving such compassionate care and that it's bringing peace of mind to your dad as well. Our team truly strives to treat every client like family, and your words mean a lot to us. If there's anything else we can do to support you, please let us know!
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Review from Tyler G (Grandson of Client) published on 11 October 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Tyler, thank you so much for the feedback. It means the world to us and Grandma's team of carers. The staff love Grandma and Grandad and I'm certain they will be thrilled to get these compliments. Thank you once again.
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Review from R T (Granddaughter of Client) published on 25 September 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you for this lovely feedback. It's a pleasure looking after Grandma and Grandad and I know the team all absolutely love going there to see them. I'll pass this feedback on to the team as I'm sure it will brighten up their day. Thank you once again!
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Review from S H (Daughter-in-law of Client) published on 2 July 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you for your review. It was definitely a bit of luck when we already had carers who liked football or who supported the same team! So glad that you used the word 'friends' because that is what we are always aiming for. I'll pass this on to the team, they'll be super happy to receive this feedback. Have a wonderful day!
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Review from L C (Granddaughter of Client) published on 1 July 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you for your kind, heartfelt words. It really does make a difference to us all and can help brighten up our days. It has been a long process to get the right level of funding in place that's for certain, but it has all been worth it because Nan now has the care she wanted. I'll be sure to let the entire team know of your feedback. Have a wonderful day and we'll speak soon!
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Review from S M (Daughter-in-law of Client) published on 1 July 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you so much for your review! We're thrilled to hear that your experience with Horizons Homecare has been positive and that we've been able to provide the consistent, caring service your family deserves. It sure does mean the world to us to know that our team has made a difference for your mum and dad, and we're honoured to support you all emotionally as well. We're grateful for your recommendation and for trusting us with your parents' care. Your kind words motivate us to keep providing the best care possible.
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Review from K H (Friend of Client) published on 28 June 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you so much for the review! Can we return the feedback and tell you how amazing you have also been! The improvement physically, emotionally, and mentally is because of everybody who is and has been involved during these difficult couple of years. It is a pleasure to provide care to her and it has been a pleasure to meet all of the wonderful people she has around her. As always I will inform the team of the news, I am sure it will brighten their days up!
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Review from Billy L (Nephew of Client) published on 28 June 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Firstly, thank you so much for taking the time to fill in a review for us. Secondly, it is a pleasure supporting your Auntie because she is such an amazing person with a brilliant sense of humour. You have all been great to work with and we look forward to continuing her care alongside you. As always I'll make sure the team is fully aware of the feedback (although I'm sure they get told all the time!). Have a wonderful day!
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Review from Steven P (Grandson of Client) published on 18 June 2024
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Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thank you so much for your review! It has been a real pleasure to work with you all while we got the package of care started. We will pass your kind words on to the team as I am sure it will put a smile on their faces. Have a lovely day, and hopefully, I will be able to catch up with you all soon.
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Review from L C (Daughter of Client) published on 17 June 2024
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Reply from James Galler, Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thanks for your amazing review, we know it's been challenging for everyone and we are glad we could help you and your amazing family during this difficult time. It's great to see the progress your Mum has made, the care staff love her to bits.
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The Review Score of 10 (10.000) out of 10 for Horizons Homecare - Blackpool, Fylde & Wyre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Horizons Homecare - Blackpool, Fylde & Wyre is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Horizons Homecare - Blackpool, Fylde & Wyre is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2024
Holly Galler is the co-founder and registered manager of Horizons Homecare, bringing a wealth of expertise and a deep passion for mental health and caregiving. With a degree in Mental Health Nursing from the University of Cumbria and extensive hands-on experience, Holly is dedicated to providing compassionate and high-quality care to all clients.
Holly’s approach at Horizons Homecare centers on putting people first. She has honed her skills in medication administration, health monitoring, and effective communication with families, ensuring that clients receive comprehensive and personalised care. Holly excels in leading and empowering staff, fostering a supportive and positive work environment. She believes that happy and motivated employees deliver the best care, and she is committed to their professional growth and well-being.
Her excellent communication skills build trust and strong relationships with clients and their families, ensuring their needs are met with compassion and professionalism. Holly’s dedication to mental health and caregiving, combined with her leadership and hands-on experience, ensures that Horizons Homecare delivers the highest standard of care. Her commitment to both staff and clients sets Horizons apart, making it a trusted and compassionate choice for homecare services.
Job Title: Director
Joined: 2024
James Galler is the co-founder and Company Director of Horizons Homecare, established with his wife, Holly Galler, a qualified mental health nurse. With a first-class honours degree in Nutrition & Exercise Sciences from the University of Central Lancashire and a strong background in business consultancy, James is committed to making Horizons a place where exceptional care and operational excellence go hand in hand.
At Horizons, James puts people first. He’s dedicated to building a supportive environment for both clients and staff. His expertise in financial planning and strategic advice keeps the agency growing and running smoothly, ensuring resources are always available for top-quality care. James believes that happy, empowered employees are key to providing the best service, so he focuses on creating a positive workplace where staff feel valued and motivated.
James’s approach is all about relationships. His excellent communication skills help build trust and strong connections with clients, making sure their needs are always met with compassion and professionalism. By prioritising the well-being of his team and clients, James ensures that everyone at Horizons feels cared for and supported, setting the standard for homecare services.
Job Title: Director
Joined: 2024
Hi, I'm Russell and I'm the Director for Horizons Homecare. I'm married and have 3 daughters, a Weimaraner (Poppy) and a squad of footballing teenagers! My experience in care starts all the way back in 1990's where I supported family members with very specific needs. I then went on to study Sports & Exercise science and Nutritional sciences before falling in love with the world of Business.
I have owned, lead and built businesses in finance, retail, service and domiciliary care - all of which have shaped my decision to join, build and lead Horizons Homecare to be the very best care company around.
In the very rare event that I cannot help you with your care needs, I can certainly help you find an alternative provider that has the same values as we do.
Job Title: Care Manager
Joined: 2025
Hi, my name's Lisa and I am thrilled to be a part of Horizons Homecare!
I started my journey in Health & Social Care in 2016 working as a support worker for adults with learning disabilities. I quickly realised this was the area I wanted to progress in and completed my Level 5 in Leadership & Management, using my skills to adapt to home care providing care in the community.
I have been CQC registered since 2021 and love the relationships formed between clients and carers. I am passionate and thrive knowing carers are delivering the best care to people across Blackpool, Fylde & Wyre.
In my spare time, my husband and I have two amazing daughters who we love spending time with.
Job Title: Staff Onboarding & Administrative Coordinator
Joined: 2024
Hi, my name is Caroline and my role with Horizons Homecare is Staff Onboarding & Administrative Coordinator.
I started my working career as a nursery nurse after completing my NNEB at Blackpool & the Fylde college. I really enjoyed working with children and worked my way up the ladder for over 22 years and got as far as I could, as an Area Manager. As I had done the job for many years I took the plunge and decided to go back to college and complete my Level 5 Leadership and Management qualification.
Towards the end of my career in childcare both my mum and dad both got diagnosed with vascular dementia and Alzheimer’s within a week of each other and I decided to take a step back from management and went to work for a care company as this is where my heart was because I also cared for my Mum and Dad. I trained to be a medication coordinator and found this really interesting and as I love to learn it opened up a whole new world for me. Following what I loved I went down the training route to share the skills and knowledge I had learnt and share it with lots of amazing carers who do an amazing job. I am now part of the Horizons Homecare team where I think I have found my forever job, working with the most amazing families, carers, other health professionals and Directors.
Job Title: HCA
Joined: 2025
Hi, my name is Daisy and I work as a Care Professional for Horizons Homecare.
I absolutely love my role doing this as everyday is an opportunity to make a genuine difference. Learning about each client, gaining their trust and being able to support them in every way is incredibly rewarding.
No two days are the same! This role is especially valuable to me, knowing that I can create a difference, bring comfort and improve someone's quality of life makes everything worth it.
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