Horizons Homecare - Blackpool, Fylde & Wyre

Excellent standard of care received, carers matched to father-in-law's personality and interests so made them feel more like friends than actual caregivers. Would highly recommend it if you want amazing and personable care/ help or even companionship.

We started using horizons in may 2024 and really wish that we had used them earlier. Nan has had nothing but good words to say about her team and her experience, which is rare because she used to complain all the time about the previous girls. I just want to say thank you for all of your hard work. I know it has been difficult and you have persisted with us to get the package of care started and we are all so thankful. I wish I could recommend you to more people.

If I could shout to the world about how caring and professional the Horizons team are I would. Mum and Dad have had problem after problem with both of their previous care companies and in all fairness we all thought moving to another company would just give us more problems but it definitely hasn't. I do remember our last company promising regular carers but that didn't happen. We received males when mum didn't want males and the list goes on. The carers at Horizons Homecare are just wonderful! They care for Mum and Dad so much, they care emotionally for us when we need the support. They always turn up on time (unless the council puts in more stupid road works) and they always have a smile on their faces. If I had known about them sooner one hundred per cent we would have used them from the very beginning. I would highly recommend using them because they are better and they are cheaper than our last company. It doesn't feel like anything is ever a problem and we all feel confident now!

The staff are amazing with my friend, I have seen a huge improvement in them mentally, knowing what they have been through and how difficult it has been finding the right home care this has amazed me! It has eased my worries and stress so much knowing the care my friend is receiving, it goes above and beyond what is expected all whilst maintaining dignity and pride. This is a truly special and well-run establishment that has the trust and faith not just of the clients but just as importantly the loved ones of clients.

Very good communication and customer service, extremely happy with the quality of care received, the entire process was clear and I was kept updated from start to finish. Staff are also very friendly, knowledgable, and passionate about their jobs and always made our experience comfortable so I knew my aunties best interests were in the right hands.

From our initial call to starting our care Horizons couldn't have been more helpful. They made us feel safe and calm in one of our most difficult times. They have allowed me and my family to take quality time with our grandad rather than being his caregiver. The whole team are truly amazing. Dementia has been a tough pill to swallow for grandma but they support her too. They always check on her during the visits and are so patient and supportive with Grandad as he gets more confused. We have a great team of carers that we have all gotten to know, it's great that Grandma knows all the staff it makes her feel safe too.

They came to visit me and Mum to talk about how they could help. The problem was that we always had a care provider but we really wanted to move because we were really unhappy. The carers were so nice and gave us lots of advice. We got to meet our carers before they started officially which was nice for Mum and all of us. It showed us they valued the family/friendship aspect of us. Now they only send the same carers (our girls) and Mum is better than ever. Thank you!