Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Matrix Supported Living Ltd

stars
stars 02 July 2025
After my wifes unexdpected and sudden loss of mobility, Matrix provided exactly the care that she needed. The first visit was in place within 24 hours of our initial contact with the company. The carers are really friendly, very professional and so empathetic towards our needs, timekeeping is immaculate and planned to our needs. The care and concern goes over and above what I expected. A programme of physio, designed to help my wife walk has been initiated and is showing great signs of success. I am now optimistic that she will walk again. Costs are very reasonable. I am so happy with the care receive and the positive results this care is demonstrating.
Review from David B (Husband of Client/Service User)
stars
stars 05 March 2025
The care I receive is absolutely first-class. The carers arrive on time, circumstances permitting. Always cheerful and kind. Pay attention to every request made. I would recommend your service any time.
Review from A F (Client / Service User)
stars
stars 28 February 2025
The carers are all lovely, very caring to my parents. Nothing is too much trouble. I would definitely recommend them.
Review from A C (Daughter of Client/Service User)
stars
stars 21 August 2024
A particular staff member is a confident, assured Home Care Provider, intuitive and very understanding, her experience and kindness are so apparent. I would happily wish to review and contact her in the future as and when the need arises.
Review from Chris C (Son of Client/Service User)