Matrix Supported Living Ltd

Unit 22, Cyan Close, Stoke Bardolph, Burton Joyce, Nottingham NG14 5JX
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9.3 4 Reviews
  • Matrix Supported Living Ltd, Nottingham
A reputable and competent home care company, Matrix Supported Living offers the best possible support to let individuals live freely in their own homes.

Providing genuinely person-centred care, Matrix Supported Living prioritises providing personal care, assistance with housework, laundry, dressing, cooking, companionship, and medication management, among other caregiving responsibilities. They offer specialised care for patients with dementia, end-of-life care, and specialised care for those with stroke and other diseases requiring specialised attention.

Matrix Supported Living takes pride in their ability to begin a new care package as soon as they receive an inquiry—usually within 24 hours. They go above and beyond by offering guidance and information on patients' rights to care paid by the NHS, CCG, and local authorities in addition to guidance on other benefits.

Matrix Supported living helps people remain in their homes to live the lives they wish.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Prices vary depending on your care and support needs. Please feel free to call and have a discussion with one of our team members.

These prices are only a guideline, please contact Matrix Supported Living Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Matrix Supported Living Ltd

Person in charge

  • Phakamani Mathema (Manager)

Matrix Supported Living Ltd Reviews (4)

9.3

Matrix Supported Living Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Matrix Supported Living Ltd has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 1
  • 3
  • 4
  • 0
Reviewer Connection to Matrix Supported Living Ltd
  • 1
  • 1
  • 1
  • 1
Total of 4, showing 1-4
Review from David B (Husband of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my wifes unexdpected and sudden loss of mobility, Matrix provided exactly the care that she needed. The first visit was in place within 24 hours of our initial contact with the company. The carers are really friendly, very professional and so empathetic towards our needs, timekeeping is immaculate
and planned to our needs. The care and concern goes over and above what I expected. A programme of physio, designed to help my wife walk has been initiated and is showing great signs of success. I am now optimistic that she will walk again. Costs are very reasonable. I am so happy with the care receive and the positive results this care is demonstrating.
Reply from Tammy M, Deputy Manager at Matrix Supported Living Ltd

It is so heart-warming to read reviews like this and it makes us so proud. It's good to know that our work, our training, our carers makes a difference. We appreciate your feedback and are delighted to support your lovely wife.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A F (Client) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive is absolutely first-class. The carers arrive on time, circumstances permitting. Always cheerful and kind.
Pay attention to every request made. I would recommend your service any time.
Reply from PK Mathema, Manager at Matrix Supported Living Ltd

Thank you, we always aim to do our best and provide a service which is tailored to meet needs.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A C (Daughter of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all lovely, very caring to my parents. Nothing is too much trouble. I would definitely recommend them.
Reply from Tammy, Manager at Matrix Supported Living Ltd

Thank you so much for your kind words. It truly means a lot to us to know that our care is making a positive impact. We are committed to providing the best possible support, and your feedback encourages us to continue improving our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris C (Son of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular staff member is a confident, assured Home Care Provider, intuitive and very understanding, her experience and kindness are so apparent.
I would happily wish to review and contact her in the future as and when the need arises.
Reply from Tammy M, Deputy Manager at Matrix Supported Living Ltd

Thank you for taking the time to leave us such a wonderful review. Its great to hear that you were pleased with the care provided. We are passionate about providing the highest quality care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Matrix Supported Living Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Matrix Supported Living Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Matrix Supported Living Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

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PK Mathema

Job Title: Registered Manager Joined: 2021

responsible for meeting national minimum standards of care issued by relevant bodies. These include:


Care Quality Commission (CQC) - the independent regulator of health and social care in England
Care Inspectorate Wales - the independent regulator of social care and childcare in Wales
Care Inspectorate (Scotland) - the national regulator for care services in Scotland
The Regulation and Quality Improvement Authority (RQIA) - the independent body responsible for monitoring and inspecting the health and social care services in Northern Ireland.

Amanda

Amanda Williams

Job Title: Care Coordinator Joined: 2023

A Care Coordinator, or Patient Care Coordinator works with both patients and Healthcare Professionals to ensure seamless, organised and effective care. Their primary duties include rearranging care plans when problems arise, visiting patients to monitor the care provided and working with the care team to assess the treatment.

Frequently Asked Questions about Matrix Supported Living Ltd

What Type of Services does Matrix Supported Living Ltd offer?

Matrix Supported Living Ltd offers Home Care.

How many Carers does Matrix Supported Living Ltd employ?

Matrix Supported Living Ltd employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Matrix Supported Living Ltd to verify any information. View our terms and conditions. Matrix Supported Living Ltd has an Enhanced Service - more info.