Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Niya Care (Lucky Niya Ltd)

stars
stars 26 September 2025
The service during this time was of a good standard, resulting in my mother becoming more active and self reliant. Communication between myself and the company has been very good
Review from Margaret R (Daughter of Client/Service User)
stars
stars 10 September 2025
My elderly mother with Alzheimer's and Parkinson's was having care from another care company and due to her time sensitive medications needing to be on time was always administered late, which had a very bad impact on my mum, so I came across Niya care online, and had a meeting with them, they assured me they would take care of my mother the correct way regarding her medication etc and since changing, what an improvement I have seen in my mother, she has lovely carers who are always on time and give mum the care she deserves. The company are very supportive and very caring and helpful I would recommend Niya care to anyone who needs help.
Review from H J (Daughter of Client/Service User)
stars
stars 28 March 2025
My Mum didn't want a career to help her. She was adamant that she could cope. I suggested that she had a chat with Niya Care to see if they could make her life a little easier. The manager came to talk to my Mum. She immediately put my Mum at ease and organised a career to visit. I can't thank the manager and her team enough for all their help and support.
Review from Linda K (Daughter of Client/Service User)
stars
stars 21 March 2025
We recently entrusted Niya Care with looking after my aunt, and I couldn't be happier with their service. From the very beginning, the entire process was smooth, professional, and reassuring. The team ensured excellent communication, keeping us informed and making sure everything was running smoothly at every stage. My aunt seems significantly more content and happier since Niya Care came on board. She has developed a wonderful relationship with both the office staff and her carers, which has made a world of difference. It's heartwarming to see her so well cared for and comfortable. Thank you, Niya Care, for your exceptional service. Highly recommended!
Review from Ameena M (Niece of Client/Service User)