Submit a Review for Royal Care Canterbury
Unit 19 Barton Business Park, New Dover Road, Canterbury, CT1 3AA
View full details of Royal Care CanterburyLatest Reviews for Royal Care Canterbury
20 March 2026
The manager of the care team has been extremely helpful.
The care the client is receiving is good. A little gets lost in translation at times as client is deaf but all the team are very helpful. Without care the client would not be able to live alone .
A complete change of bedding once a week and
light house work is now to be received if time constraints apply that will be a huge help, for that the family are very grateful. Without care the client could not wash or dress so Thankyou.
06 March 2026
The only issue I have is not being notified of changes to my rota. I have a 12 year old son and when I am bad he will answer the door and will go by the name on the rota, when it is changed and we are not told. This becomes a safety issues for my son.
06 March 2026
I've been with my care provider for just under a year. They are friendly and helpful towards the requirements that I need to make my life easier in my recovery. I did have a few little issues early on with my care but they got sorted out quickly. So now I am very happy with the care I'm getting.
A
great company.
06 March 2026
My mother has only been using the service for just over two weeks and she is pleased with the service received so far. The initial introduction with the manager was very good and he responded quickly to my queries with the Contact and Service User document. We receive a weekly roster of the carers
who will attend my mother and they are all very pleasant and chat with her in a friendly and courteous manner. They check every time if there is anything else they can do before they leave. They clean up before they go and dispose of any waste in the bins outside. As her daughter I am very please that I can review the carers visit every time using the app which gives me piece of mind on the days I am unable to visit.
It is too early to say if they are value for money due to the short time we have been using them however they are of value as I cannot be there 24 hrs a day and I wish to remain her daughter not her carer.
06 March 2026
My mother is very pleased with the care she's receiving for bathing and light domestic tasks once a week. She reports her carer is very respectful, thoughtful and capable and has put her mind at rest. When she was away, a colleague came and she too had the same skilful and respectful approach. This
has been a big step for my mother who is very independent and was a little resistant to the idea of having carers. We are all very grateful.
05 March 2026
Royal care came to help us after mum became bed bound ,we have Royal care 3 times a day thay always knock and call out when thay arrive and are very cheerful mum has personal care in which she feels relaxed and has no embarrassment being helped the staff are kind and gentle and help mum keep her
dignity, weather it's providing personal care ,getting mums breakfast making a cup of tea or getting mum ready for bed all staff give 100%as soon as staff enter mums room thay focus on mum engaging her in conversation having a laugh and always ask mum if she needs anything else before thay leave, Royal care also keep me posted on weekly rota's who's coming and what time thay are extremely organised and easy to get hold of thay are a great help to us and would recommend Royal care to anyone who needed help.
20 October 2025
If you are looking to retain your independence as you get older and require some form of support or care in order to remain in your own home then I cannot recommend Royal Care more highly. They are an exceptional staff who are highly dependable yet friendly and reliable in all that they do. They
nursed my mother with the utmost kindness and respect as she battled cancer whilst remaining in her beloved home. Now they offer excellent home help so that my Dad can retain independence but have help with daily chores such as ironing and food preparation!
I am also highly impressed with one of the Managers called Alina who knows my Dad very well and offers me extra support and peace of mind if I need to go away.
We are incredibly lucky to have found Royal Care to help support us. Thank you everyone!!
15 September 2025
The actual carers are very good. Very professional friendly and cheerful. If I have a fault it would be with the management who don't seem to care about the pressure they are putting there staff through. The distance and routes between clients isn't taken into consideration and it will only be worse
when the dark and wet weather comes upon us and the carers have to drive down winding dark country roads and have limited time in between calls
22 August 2025
Find the staff very friendly, polite and treat the client with dignity and respect throughout the process. Was very simple and straightforward to organise and are always keeping me informed of any changes.
10 July 2025
Overall very happy with care. Please may I ask that when shoe laces are tied up they do a double knot. Also please when washing up don't run hot water away and use bowl. Also would it be possible to help with any cleaning and changing bed only if possible. Thank you.
09 July 2025
I have had a positive experience with the team at Royal Care.
The care manager I found was very proactive, communicative and easy to reach. She also had genuine care for her clients.
Her staff were also caring and always smiled when in my Nan's home.
Overall I can recommend them and
thank them all for the care they gave my Nan.
24 June 2025
Every one of the staff are excellent.
24 June 2025
Very happy with way carers interact with my mother. Less happy that visit times are altered without notice. Previous supplier used to email rosters in advance so we knew who and when attending.
19 June 2025
I have had my carers for 16 months now that are fantastic, no problems what so ever.
03 June 2025
All the staff polite, friendly and proffessional, always smiling and willing to help.
30 May 2025
Service is very good, caring team very thorough. Respectful of dignity and my husband is very polite and my husband is very private man so they do well with him; he has fully accepted the help.
30 May 2025
The Royal Care team attend to my father three times a day. He was very anxious having people come into his home but the kind and caring approach of the carers attending has quickly put him at ease. They balance the hygiene, medical needs of my father perfectly with the emotional needs, engaging in
conversation and sharing a joke now and again which brings some joy to his difficult situation. I am grateful to their manager also who has communicated well with myself helping to tweak small issues to help make my father more comfortable and liaising with other professionals on my behalf when I am busy. I am very grateful to everyone at Royal Care for their attentive service and kind and caring manner.
30 May 2025
We only used Royal Care for a short time but they were immediately impactful and supported our father at a desperate time in his cancer journey. I would recommend their services and know other people that are happy with the service they provide. Thanks to the manager and her team.
20 May 2025
Mum enjoys the carers coming in. She listens to them and they encourage her with taking medication and washing and dressing
The team make contact and I can access the notes they make.
Mum is very happy with the staff and the management liaise well with me
15 May 2025
Great service carers are lovely and support client with all his needs he is my dad and it is Important that he is looked after. This company really cares and makes sure they have the best carers for the job.
Latest Reviews for Royal Care Canterbury
20 March 2026
The manager of the care team has been extremely helpful.
The care the client is receiving is good. A little gets lost in translation at times as client is deaf but all the team are very helpful. Without care the client would not be able to live alone .
A complete change of bedding once a week and
light house work is now to be received if time constraints apply that will be a huge help, for that the family are very grateful. Without care the client could not wash or dress so Thankyou.
06 March 2026
The only issue I have is not being notified of changes to my rota. I have a 12 year old son and when I am bad he will answer the door and will go by the name on the rota, when it is changed and we are not told. This becomes a safety issues for my son.
06 March 2026
I've been with my care provider for just under a year. They are friendly and helpful towards the requirements that I need to make my life easier in my recovery. I did have a few little issues early on with my care but they got sorted out quickly. So now I am very happy with the care I'm getting.
A
great company.
06 March 2026
My mother has only been using the service for just over two weeks and she is pleased with the service received so far. The initial introduction with the manager was very good and he responded quickly to my queries with the Contact and Service User document. We receive a weekly roster of the carers
who will attend my mother and they are all very pleasant and chat with her in a friendly and courteous manner. They check every time if there is anything else they can do before they leave. They clean up before they go and dispose of any waste in the bins outside. As her daughter I am very please that I can review the carers visit every time using the app which gives me piece of mind on the days I am unable to visit.
It is too early to say if they are value for money due to the short time we have been using them however they are of value as I cannot be there 24 hrs a day and I wish to remain her daughter not her carer.
06 March 2026
My mother is very pleased with the care she's receiving for bathing and light domestic tasks once a week. She reports her carer is very respectful, thoughtful and capable and has put her mind at rest. When she was away, a colleague came and she too had the same skilful and respectful approach. This
has been a big step for my mother who is very independent and was a little resistant to the idea of having carers. We are all very grateful.
05 March 2026
Royal care came to help us after mum became bed bound ,we have Royal care 3 times a day thay always knock and call out when thay arrive and are very cheerful mum has personal care in which she feels relaxed and has no embarrassment being helped the staff are kind and gentle and help mum keep her
dignity, weather it's providing personal care ,getting mums breakfast making a cup of tea or getting mum ready for bed all staff give 100%as soon as staff enter mums room thay focus on mum engaging her in conversation having a laugh and always ask mum if she needs anything else before thay leave, Royal care also keep me posted on weekly rota's who's coming and what time thay are extremely organised and easy to get hold of thay are a great help to us and would recommend Royal care to anyone who needed help.
20 October 2025
If you are looking to retain your independence as you get older and require some form of support or care in order to remain in your own home then I cannot recommend Royal Care more highly. They are an exceptional staff who are highly dependable yet friendly and reliable in all that they do. They
nursed my mother with the utmost kindness and respect as she battled cancer whilst remaining in her beloved home. Now they offer excellent home help so that my Dad can retain independence but have help with daily chores such as ironing and food preparation!
I am also highly impressed with one of the Managers called Alina who knows my Dad very well and offers me extra support and peace of mind if I need to go away.
We are incredibly lucky to have found Royal Care to help support us. Thank you everyone!!
15 September 2025
The actual carers are very good. Very professional friendly and cheerful. If I have a fault it would be with the management who don't seem to care about the pressure they are putting there staff through. The distance and routes between clients isn't taken into consideration and it will only be worse
when the dark and wet weather comes upon us and the carers have to drive down winding dark country roads and have limited time in between calls
22 August 2025
Find the staff very friendly, polite and treat the client with dignity and respect throughout the process. Was very simple and straightforward to organise and are always keeping me informed of any changes.
10 July 2025
Overall very happy with care. Please may I ask that when shoe laces are tied up they do a double knot. Also please when washing up don't run hot water away and use bowl. Also would it be possible to help with any cleaning and changing bed only if possible. Thank you.
09 July 2025
I have had a positive experience with the team at Royal Care.
The care manager I found was very proactive, communicative and easy to reach. She also had genuine care for her clients.
Her staff were also caring and always smiled when in my Nan's home.
Overall I can recommend them and
thank them all for the care they gave my Nan.
24 June 2025
Every one of the staff are excellent.
24 June 2025
Very happy with way carers interact with my mother. Less happy that visit times are altered without notice. Previous supplier used to email rosters in advance so we knew who and when attending.
19 June 2025
I have had my carers for 16 months now that are fantastic, no problems what so ever.
03 June 2025
All the staff polite, friendly and proffessional, always smiling and willing to help.
30 May 2025
Service is very good, caring team very thorough. Respectful of dignity and my husband is very polite and my husband is very private man so they do well with him; he has fully accepted the help.
30 May 2025
The Royal Care team attend to my father three times a day. He was very anxious having people come into his home but the kind and caring approach of the carers attending has quickly put him at ease. They balance the hygiene, medical needs of my father perfectly with the emotional needs, engaging in
conversation and sharing a joke now and again which brings some joy to his difficult situation. I am grateful to their manager also who has communicated well with myself helping to tweak small issues to help make my father more comfortable and liaising with other professionals on my behalf when I am busy. I am very grateful to everyone at Royal Care for their attentive service and kind and caring manner.
30 May 2025
We only used Royal Care for a short time but they were immediately impactful and supported our father at a desperate time in his cancer journey. I would recommend their services and know other people that are happy with the service they provide. Thanks to the manager and her team.
20 May 2025
Mum enjoys the carers coming in. She listens to them and they encourage her with taking medication and washing and dressing
The team make contact and I can access the notes they make.
Mum is very happy with the staff and the management liaise well with me
15 May 2025
Great service carers are lovely and support client with all his needs he is my dad and it is Important that he is looked after. This company really cares and makes sure they have the best carers for the job.