Royal Care Canterbury

Unit 19 Barton Business Park, New Dover Road, Canterbury CT1 3AA
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9.9 15 Reviews
  • Royal Care Canterbury, Canterbury
Royal Care Canterbury provides reliable and compassionate home care to adults who wish to stay living at home in and around Canterbury Kent.

The team build care plans that are tailored to each client's individual needs. Whether you would like short regular visits, a couple of longer visits a week or round the clock support, Royal Care can support people with a range of health needs and preferences about their care.

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Care Provided

Types of Home Care

  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing

Other Care Provided

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26
  • Weekly Live-in Care Fees: £1800 – £2000

All fees are variable dependent on the length and type of service required

These prices are only a guideline, please contact Royal Care Canterbury to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alina Petre (Manager)

Royal Care Canterbury Reviews (15)

9.9

Royal Care Canterbury has a Review Score of 9.9 (9.851) out of 10, based on 15 reviews in the last 2 years. Over all time Royal Care Canterbury has 15 reviews.

Overall Experience

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Date Published

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Review from Andrew P (Husband of Client) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very polite and professional throughout the process right from the start.
They also kept me informed and up to date and if they were running behind schedule they would give me a call with a rough time scale.
I definitely recommend them and thank all the staff in my wife's care to date.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind and thoughtful words. It truly means a lot to us to know that you felt supported and cared for from the very start. Our team always strives to provide not only professional care but also reassurance and open communication, so we're glad this was reflected in your experience. Your appreciation will be shared with everyone involved in your wife's care - they will be touched to know their efforts brought comfort to you both. Thank you once again for your trust and recommendation; it is an honour to be part of your wife's care journey.

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Review from T B (Daughter of Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with care. Please may I ask that when shoe laces are tied up they do a double knot. Also please when washing up don't run hot water away and use bowl. Also would it be possible to help with any cleaning and changing bed only if possible. Thank you.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and for sharing your feedback. We're really pleased to hear that you're happy overall with the care being provided.We truly appreciate your helpful suggestions - we will ensure the team double knots shoelaces for safety and uses the bowl when washing up, rather than running the hot water away. We've also noted your request for help with cleaning and changing the bed when possible. These tasks will be added to the care plan, and we'll do our best to assist where we can.Please don't hesitate to contact the office if there's anything else you need - we're always here to help.

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Review from chloe b (Granddaughter of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a positive experience with the team at Royal Care.


The care manager I found was very proactive, communicative and easy to reach. She also had genuine care for her clients.


Her staff were also caring and always smiled when in my Nan's home.


Overall I can recommend them and thank

them all for the care they gave my Nan.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and thoughtful feedback.We're truly grateful you had a positive experience with our team at Royal Care. It means a great deal to know that our care manager's dedication and genuine compassion were felt and appreciated. We're also pleased to hear that our staff brought warmth and kindness into your Nan's home - that's exactly the atmosphere we strive to create.On behalf of the whole team, thank you for your recommendation and for entrusting us with your Nan's care. It was a privilege to support her, and we wish you and your family all the very best.

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Review from B B (Wife of Client) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the staff are excellent.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Your feedback means a lot to us and motivates us to continue delivering the highest standard of care.

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Review from N W (Son of Client) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with way carers interact with my mother. Less happy that visit times are altered without notice. Previous supplier used to email rosters in advance so we knew who and when attending.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you for your feedback - we truly appreciate you taking the time to share your experience. We're so pleased to hear that you're happy with how our carers interact with your mother; providing kind, respectful, and consistent care is very important to us.We understand your concerns regarding changes to visit times without notice, and we sincerely apologise for any inconvenience this may have caused. To improve communication going forward, we will ensure that rosters are sent to you in advance so you know who will be attending and at what time.Thank you once again for your valuable feedback and for trusting us with your mother's care.

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Review from Delia F (Client) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had my carers for 16 months now that are fantastic, no problems what so ever.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that you've had such a positive 16 months with your carers and that everything has been going smoothly.

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Review from Andrew G (Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all understanding, they are polite, caring & very helpful. They make me feel very comfortable and safe,
They always ask if anything else is needed after they have done the main things for me, they treat me and my home with respect, they take time to chat,

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and lovely feedback! We're so pleased to hear that our carers are making you feel comfortable, safe, and well cared for. It's wonderful to know they're taking the time to support you, have a chat, and treat both you and your home with the respect you deserve.

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Review from V I (Client) assisted by family/friend published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff polite, friendly and proffessional, always smiling and willing to help.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words! We're delighted to hear that our team made such a positive impression. Providing friendly, professional, and helpful care with a smile is what we strive for every day.

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Review from S F (Wife of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is very good, caring team very thorough. Respectful of dignity and my husband is very polite and my husband is very private man so they do well with him; he has fully accepted the help.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words. We're delighted to hear that our caring team has been respectful and thorough in supporting your husband, especially honouring his privacy and dignity. It means a lot to us that he has fully accepted the help.

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Review from Emma C (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal Care team attend to my father three times a day. He was very anxious having people come into his home but the kind and caring approach of the carers attending has quickly put him at ease. They balance the hygiene, medical needs of my father perfectly with the emotional needs, engaging in conversation
and sharing a joke now and again which brings some joy to his difficult situation. I am grateful to their manager also who has communicated well with myself helping to tweak small issues to help make my father more comfortable and liaising with other professionals on my behalf when I am busy. I am very grateful to everyone at Royal Care for their attentive service and kind and caring manner.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your lovely feedback. We're really pleased to hear that our team has been able to put your father at ease and make him feel comfortable in his own home. It's so important to us that we balance personal care with warmth, conversation, and a little laughter along the way.We also appreciate your kind words about our management team - it's always a team effort, and we're glad we've been able to support both you and your father during this time.Thank you again for your trust in Royal Care. We're grateful to be part of your father's care

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Review from David S (Son of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used Royal Care for a short time but they were immediately impactful and supported our father at a desperate time in his cancer journey. I would recommend their services and know other people that are happy with the service they provide. Thanks to the manager and her team.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and for taking the time to share your experience. It was a privilege for our team to support your father during such a difficult time in his journey. Your recommendation means a great deal to us, and we're truly grateful to have been able to provide care when it was most needed.

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Review from Sarah R (Daughter of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoys the carers coming in. She listens to them and they encourage her with taking medication and washing and dressing
The team make contact and I can access the notes they make.
Mum is very happy with the staff and the management liaise well with me

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your lovely feedback. We're really pleased to hear that your mum enjoys the visits from our carers and feels comfortable with them. It's great to know that she's receiving encouragement with her medication, washing, and dressing, and that you're happy with the communication and support from both our care team and management. We truly value your trust in us and will continue doing our best to support your mum in every way we can.

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Review from L L (Next of Kin) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service carers are lovely and support client with all his needs he is my dad and it is Important that he is looked after. This company really cares and makes sure they have the best carers for the job.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your lovely review. We're really glad to hear your dad is happy and well looked after. We're grateful for the trust you've placed in our team. We'll always be here to make sure he gets the care he deserves.

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Review from Thomas Q (Son of Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and well run service. Can't praise the staff highly enough from the carers to the admin team. Always ready to listen with a sympathetic ear and adapt accordingly. A pleasue dealing with them and would recommend their organisation.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you for your wonderful feedback. We greatly appreciate your kind words and are pleased to hear that our team has provided a supportive and professional service. It's our pleasure to assist, and your recommendation means a great deal to us.

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Review from Henry M (Son of Client) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed on end of life home care after a 10 week stay in hospital relating to a heart attack. His wishes was to spend his last days at home on the farm surrounded by family.


He was very weak and bed bound for the time he was at home(6 days) and Royal care were attending 3 times a

day, sometimes 4 when requested.


The teams that arrived and the care provided was absolutely fantastic. The teams would carry out tasks in a dignified and gentle manner, putting my father's comfort at their priority. They would talk to him and ask plenty how he feels and that is he comfortable. No corners were cut in regards to care and as a family we couldn't ask for anything more.


They were always easy to talk to over the phone too through all hours as I was always able to get hold of someone quickly.


I would recommend Royal care to anyone who finds themselves in a situation where extensive care is needed. Amazing people and care.


From my Father and family, thank you Royal care.

Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words. It was our privilege to care for your father and support your family during such a difficult time. We're truly grateful for your recommendation.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Royal Care Canterbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Royal Care Canterbury is calculated as follows: ( (74 Excellents x 5) + (13 Goods x 4) ) ÷ 87 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royal Care Canterbury is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (4)

Sreelatha

Sreelatha Vijayan

Job Title: Director

Joined: 2011

Royal Care was originally founded in Dover back in 2011 by Sreelatha Vijayan. Sree is a Registered Nurse and has been working in A&E, trauma centres and care homes for the last 20 years, and continues to do so.


Sree is so passionate about caring and the work she does on a daily basis, that she decided there was a need to further support both the service users and the staff that work so very hard to provide exceptional care. This is where the concept of Royal Care began.

Lucy

Lucy Forrester

Job Title: Operational Manager/Nominated Individual

Joined: 2023

I have worked within the Care industry for 22 years in various different roles. I have worked my way up from being a carer to the nominated Individual. I have my NVQ5 and I am very passionate about delivering very high standards of care.

Alina

Alina Petre

Job Title: Registered Manager

Joined: 2023

I am the Registered Manager for the Canterbury and Dover branches. I have worked in care for a while and have my NVQ5 and I strive to provide outstanding care to all our clients.

Sarah

Sarah Burdett

Job Title: Care Field Supervisor

Joined: 2024

Sarah has worked for Royal Care for a year now and has been in the care industry for 9 years. Sarah is very passionate about delivering person-centred care and ensures the Care Plans at Royal Care are person-centred and as detailed as possible.

Frequently Asked Questions about Royal Care Canterbury

What Type of Services does Royal Care Canterbury offer?

Royal Care Canterbury offers Home Care.

How many Carers does Royal Care Canterbury employ?

Royal Care Canterbury employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Canterbury to verify any information. View our terms and conditions. Royal Care Canterbury has an Enhanced Service - more info.