Royal Care Canterbury

Unit 19 Barton Business Park, New Dover Road, Canterbury CT1 3AA
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9.8 22 Reviews
  • Royal Care Canterbury, Canterbury
Royal Care Canterbury provides reliable, compassionate, person-centred home care for adults who want to remain safe and independent at home across Canterbury and the surrounding areas in Kent.

Royal Care create tailored care plans around each person’s needs, routines and preferences. Support can range from short regular visits to longer visits, overnight care, waking nights, sitting services and 24-hour/live-in care. The team can assist with personal care (washing, dressing and continence support), dementia care, companionship, domestic tasks (meal preparation, cleaning and shopping), medication support and help to access the community for appointments and social activities. They also support more complex needs, including PEG feeding and stoma care, in line with agreed care plans and professional guidance.
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Care Provided by Royal Care Canterbury

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £28
  • Weekly Live-in Care Fees: £1800 – £2000

All fees are variable dependent on the length and type of service required

These prices are only a guideline, please contact Royal Care Canterbury to find out the exact price for your requirements.

Contact Royal Care Canterbury to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Royal Care Canterbury to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Abhishek Suresh Kumar (Registered Manager)

Royal Care Canterbury Reviews (22)

9.8

Royal Care Canterbury has a Review Score of 9.8 (9.822) out of 10, based on 22 reviews in the last 2 years.
Over all time Royal Care Canterbury has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Royal Care Canterbury
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Total of 22, showing 1-20
Review from C L (Daughter of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager of the care team has been extremely helpful.
The care the client is receiving is good. A little gets lost in translation at times as client is deaf but all the team are very helpful. Without care the client would not be able to live alone .
A complete change of bedding once a week and
light house work is now to be received if time constraints apply that will be a huge help, for that the family are very grateful. Without care the client could not wash or dress so Thankyou.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you for your kind feedback.
We are very pleased to hear that you are happy with the care being provided and that the team have been helpful and supportive. Your comments are greatly appreciated.
Thank you also for recognising the difference the care is making. We will share your lovely feedback with the care team.
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Review from L B (Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The only issue I have is not being notified of changes to my rota. I have a 12 year old son and when I am bad he will answer the door and will go by the name on the rota, when it is changed and we are not told. This becomes a safety issues for my son.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you for your feedback.

Im sorry you havent been notified when your rota has changed. We understand this can create a safety concern, especially if your son answers the door.

We will make sure all future rota changes are communicated to you in advance, with clear confirmation of the carer attending. We are also reminding staff of the importance of notifying clients promptly whenever any changes are made.

Thank you again for raising this with us.
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Review from Andrew G (Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with my care provider for just under a year. They are friendly and helpful towards the requirements that I need to make my life easier in my recovery. I did have a few little issues early on with my care but they got sorted out quickly. So now I am very happy with the care I'm getting.
A
great company.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind review. We're really pleased to hear that you feel happy and supported with the care you're receiving. It's great to know that the team have been friendly and helpful, and that the early issues you experienced were resolved quickly. Your comfort, recovery, and independence are very important to us, so feedback like this means a lot to our whole team. Thank you again for taking the time to share your experience.
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Review from H H (Daughter of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been using the service for just over two weeks and she is pleased with the service received so far. The initial introduction with the manager was very good and he responded quickly to my queries with the Contact and Service User document. We receive a weekly roster of the carers who
will attend my mother and they are all very pleasant and chat with her in a friendly and courteous manner. They check every time if there is anything else they can do before they leave. They clean up before they go and dispose of any waste in the bins outside. As her daughter I am very please that I can review the carers visit every time using the app which gives me piece of mind on the days I am unable to visit.
It is too early to say if they are value for money due to the short time we have been using them however they are of value as I cannot be there 24 hrs a day and I wish to remain her daughter not her carer.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you very much for taking the time to share your feedback. We are delighted to hear that both you and your mother have been pleased with the service during the first few weeks. It's great to know that the initial introduction with the manager was helpful and that your queries were responded to promptly.
We're also pleased that the carers attending your mother are friendly, courteous, and attentive to her needs. Ensuring our service users feel comfortable and well-supported, while maintaining a clean and respectful environment, is very important to us. It's wonderful to hear that the weekly roster and the app are giving you reassurance and peace of mind, especially on the days when you're unable to visit.
We truly appreciate your kind words and your trust in our team. Supporting families so they can continue to be daughters, sons, and loved ones rather than full-time carers is something we deeply value.
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Review from Katherine S (Daughter of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very pleased with the care she's receiving for bathing and light domestic tasks once a week. She reports her carer is very respectful, thoughtful and capable and has put her mind at rest. When she was away, a colleague came and she too had the same skilful and respectful approach. This
has been a big step for my mother who is very independent and was a little resistant to the idea of having carers. We are all very grateful.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you very much for your kind feedback. We are delighted to hear that your mother is pleased with the support she is receiving. It means a great deal to us that she feels comfortable and respected, especially as we understand that accepting care can be a big step for someone who values their independence.
Our team always aims to provide thoughtful, respectful, and person-centred support, so it is wonderful to know that both carers were able to put your mother at ease and deliver the same high standard of care. Your appreciation will certainly be shared with them.
We are grateful for your trust and are pleased to be able to support your mother in maintaining her independence at home. If there is ever anything more we can do, please do not hesitate to let us know.
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Review from M C (Daughter of Client) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royal care came to help us after mum became bed bound ,we have Royal care 3 times a day thay always knock and call out when thay arrive and are very cheerful mum has personal care in which she feels relaxed and has no embarrassment being helped the staff are kind and gentle and help mum keep her dignity,
weather it's providing personal care ,getting mums breakfast making a cup of tea or getting mum ready for bed all staff give 100%as soon as staff enter mums room thay focus on mum engaging her in conversation having a laugh and always ask mum if she needs anything else before thay leave, Royal care also keep me posted on weekly rota's who's coming and what time thay are extremely organised and easy to get hold of thay are a great help to us and would recommend Royal care to anyone who needed help.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your wonderful feedback.
We are truly grateful that you took the time to share your experience with Royal Care. It means a great deal to us to hear that your mum feels relaxed, respected, and able to maintain her dignity while receiving personal care. Providing support in a way that is kind, gentle, and person-centred is always our top priority.
We're especially pleased to hear that our team's cheerful approach, meaningful conversations, and attention to detail make a positive difference to your mum's day. Knowing that she feels comfortable and well cared for, whether it's during personal care, preparing meals, or getting ready for bed, is exactly what we strive for.
We're also glad that our communication and organisation, including keeping you informed about rotas and visit times, has been helpful and reassuring for you.
Thank you again for your recommendation and for trusting us to support your mum.
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Review from Sarah U (Daughter of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking to retain your independence as you get older and require some form of support or care in order to remain in your own home then I cannot recommend Royal Care more highly. They are an exceptional staff who are highly dependable yet friendly and reliable in all that they do. They nursed
my mother with the utmost kindness and respect as she battled cancer whilst remaining in her beloved home. Now they offer excellent home help so that my Dad can retain independence but have help with daily chores such as ironing and food preparation!
I am also highly impressed with one of the Managers called Alina who knows my Dad very well and offers me extra support and peace of mind if I need to go away.
We are incredibly lucky to have found Royal Care to help support us. Thank you everyone!!
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and heartfelt feedback. We're truly touched to hear how much our care and support have meant to your family. It's wonderful to know that our team could make a positive difference to your mum's comfort and that we continue to support your dad in maintaining his independence at home.
We'll be sure to share your appreciation with Alina and the rest of the team - they'll be delighted to know their efforts are so valued. Thank you again for trusting Royal Care; it's a privilege to be part of your family's journey.
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Review from D I (Husband of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The actual carers are very good. Very professional friendly and cheerful. If I have a fault it would be with the management who don't seem to care about the pressure they are putting there staff through. The distance and routes between clients isn't taken into consideration and it will only be worse
when the dark and wet weather comes upon us and the carers have to drive down winding dark country roads and have limited time in between calls
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you for your feedback and for recognising the professionalism and dedication of our carers - we're very proud of the work they do. We're sorry to hear your concerns about scheduling and travel routes. We do take the safety and wellbeing of our staff seriously, and your comments will be shared with management so that we can review how calls and travel times are planned, especially as the darker, wetter months approach. Your input is valuable in helping us improve both the support for our carers and the quality of service for our clients.
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Review from A P (Husband of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Find the staff very friendly, polite and treat the client with dignity and respect throughout the process. Was very simple and straightforward to organise and are always keeping me informed of any changes.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your lovely feedback. We're delighted to hear that you've found our staff friendly, polite, and respectful towards the client. We always aim to make the process as simple as possible and to keep families fully informed, so it's wonderful to know this has been your experience.
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Review from T B (Daughter of Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very happy with care. Please may I ask that when shoe laces are tied up they do a double knot. Also please when washing up don't run hot water away and use bowl. Also would it be possible to help with any cleaning and changing bed only if possible. Thank you.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and for sharing your feedback. We're really pleased to hear that you're happy overall with the care being provided.We truly appreciate your helpful suggestions - we will ensure the team double knots shoelaces for safety and uses the bowl when washing up, rather than running the hot water away. We've also noted your request for help with cleaning and changing the bed when possible. These tasks will be added to the care plan, and we'll do our best to assist where we can.Please don't hesitate to contact the office if there's anything else you need - we're always here to help.
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Review from chloe b (Granddaughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a positive experience with the team at Royal Care.


The care manager I found was very proactive, communicative and easy to reach. She also had genuine care for her clients.


Her staff were also caring and always smiled when in my Nan's home.


Overall I can recommend them and thank

them all for the care they gave my Nan.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and thoughtful feedback.We're truly grateful you had a positive experience with our team at Royal Care. It means a great deal to know that our care manager's dedication and genuine compassion were felt and appreciated. We're also pleased to hear that our staff brought warmth and kindness into your Nan's home - that's exactly the atmosphere we strive to create.On behalf of the whole team, thank you for your recommendation and for entrusting us with your Nan's care. It was a privilege to support her, and we wish you and your family all the very best.
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Review from B B (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every one of the staff are excellent.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Your feedback means a lot to us and motivates us to continue delivering the highest standard of care.
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Review from N W (Son of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with way carers interact with my mother. Less happy that visit times are altered without notice. Previous supplier used to email rosters in advance so we knew who and when attending.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you for your feedback - we truly appreciate you taking the time to share your experience. We're so pleased to hear that you're happy with how our carers interact with your mother; providing kind, respectful, and consistent care is very important to us.We understand your concerns regarding changes to visit times without notice, and we sincerely apologise for any inconvenience this may have caused. To improve communication going forward, we will ensure that rosters are sent to you in advance so you know who will be attending and at what time.Thank you once again for your valuable feedback and for trusting us with your mother's care.
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Review from Delia F (Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had my carers for 16 months now that are fantastic, no problems what so ever.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that you've had such a positive 16 months with your carers and that everything has been going smoothly.
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Review from V I (Client) assisted by family/friend published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff polite, friendly and proffessional, always smiling and willing to help.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words! We're delighted to hear that our team made such a positive impression. Providing friendly, professional, and helpful care with a smile is what we strive for every day.
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Review from S F (Wife of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service is very good, caring team very thorough. Respectful of dignity and my husband is very polite and my husband is very private man so they do well with him; he has fully accepted the help.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words. We're delighted to hear that our caring team has been respectful and thorough in supporting your husband, especially honouring his privacy and dignity. It means a lot to us that he has fully accepted the help.
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Review from Emma C (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Royal Care team attend to my father three times a day. He was very anxious having people come into his home but the kind and caring approach of the carers attending has quickly put him at ease. They balance the hygiene, medical needs of my father perfectly with the emotional needs, engaging in conversation
and sharing a joke now and again which brings some joy to his difficult situation. I am grateful to their manager also who has communicated well with myself helping to tweak small issues to help make my father more comfortable and liaising with other professionals on my behalf when I am busy. I am very grateful to everyone at Royal Care for their attentive service and kind and caring manner.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your lovely feedback. We're really pleased to hear that our team has been able to put your father at ease and make him feel comfortable in his own home. It's so important to us that we balance personal care with warmth, conversation, and a little laughter along the way.We also appreciate your kind words about our management team - it's always a team effort, and we're glad we've been able to support both you and your father during this time.Thank you again for your trust in Royal Care. We're grateful to be part of your father's care
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Review from David S (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We only used Royal Care for a short time but they were immediately impactful and supported our father at a desperate time in his cancer journey. I would recommend their services and know other people that are happy with the service they provide. Thanks to the manager and her team.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and for taking the time to share your experience. It was a privilege for our team to support your father during such a difficult time in his journey. Your recommendation means a great deal to us, and we're truly grateful to have been able to provide care when it was most needed.
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Review from Sarah R (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum enjoys the carers coming in. She listens to them and they encourage her with taking medication and washing and dressing
The team make contact and I can access the notes they make.
Mum is very happy with the staff and the management liaise well with me
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your lovely feedback. We're really pleased to hear that your mum enjoys the visits from our carers and feels comfortable with them. It's great to know that she's receiving encouragement with her medication, washing, and dressing, and that you're happy with the communication and support from both our care team and management. We truly value your trust in us and will continue doing our best to support your mum in every way we can.
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Review from L L (Next of Kin) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service carers are lovely and support client with all his needs he is my dad and it is Important that he is looked after. This company really cares and makes sure they have the best carers for the job.
Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your lovely review. We're really glad to hear your dad is happy and well looked after. We're grateful for the trust you've placed in our team. We'll always be here to make sure he gets the care he deserves.
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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Royal Care Canterbury is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Royal Care Canterbury is calculated as follows: ( (107 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Royal Care Canterbury is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Abhishek

Abhishek Suresh Kumar

Job Title: Registered Manager Joined: 2021

I’m Abhishek Suresh Kumar, the Registered Manager for Royal Care Canterbury. I’ve been working with Royal Care since 2021, and I’m proud to be part of a service that puts people first. Royal Care is committed to providing safe, reliable and truly person-centred support at home, helping clients to stay independent with dignity and respect. I lead and support our care team through training, supervision and care planning, and I work closely with clients, families and healthcare professionals to make sure our care is always high quality and responsive to individual needs.

Lucy

Lucy Forrester

Job Title: Operational Manager/Nominated Individual Joined: 2023

I have worked within the Care industry for 22 years in various different roles. I have worked my way up from being a carer to the nominated Individual. I have my NVQ5 and I am very passionate about delivering very high standards of care.

Sreelatha

Sreelatha Vijayan

Job Title: Director Joined: 2011

Royal Care was originally founded in Dover back in 2011 by Sreelatha Vijayan. Sree is a Registered Nurse and has been working in A&E, trauma centres and care homes for the last 20 years, and continues to do so.


Sree is so passionate about caring and the work she does on a daily basis, that she decided there was a need to further support both the service users and the staff that work so very hard to provide exceptional care. This is where the concept of Royal Care began.

Frequently Asked Questions about Royal Care Canterbury

How many Carers does Royal Care Canterbury employ?

Royal Care Canterbury employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Canterbury to verify any information. View our terms and conditions. Royal Care Canterbury has an Enhanced Service - more info.