Royal Care Canterbury
Unit 19 Barton Business Park, New Dover Road,
Canterbury
CT1 3AA
All fees are variable dependent on the length and type of service required
These prices are only a guideline, please contact Royal Care Canterbury to find out the exact price for your requirements.
Royal Care Canterbury has a Review Score of 9.8 (9.839) out of 10, based on 16 reviews in the last 2 years.
Over all time Royal Care Canterbury has 16 reviews.
5.0 out of 5
Thank you for your feedback and for recognising the professionalism and dedication of our carers - we're very proud of the work they do. We're sorry to hear your concerns about scheduling and travel routes. We do take the safety and wellbeing of our staff seriously, and your comments will be shared with management so that we can review how calls and travel times are planned, especially as the darker, wetter months approach. Your input is valuable in helping us improve both the support for our carers and the quality of service for our clients.
5.0 out of 5
Thank you so much for your lovely feedback. We're delighted to hear that you've found our staff friendly, polite, and respectful towards the client. We always aim to make the process as simple as possible and to keep families fully informed, so it's wonderful to know this has been your experience.
5.0 out of 5
Thank you so much for your kind words and for sharing your feedback. We're really pleased to hear that you're happy overall with the care being provided.We truly appreciate your helpful suggestions - we will ensure the team double knots shoelaces for safety and uses the bowl when washing up, rather than running the hot water away. We've also noted your request for help with cleaning and changing the bed when possible. These tasks will be added to the care plan, and we'll do our best to assist where we can.Please don't hesitate to contact the office if there's anything else you need - we're always here to help.
5.0 out of 5
The care manager I found was very proactive, communicative and easy to reach. She also had genuine care for her clients.
Her staff were also caring and always smiled when in my Nan's home.
Overall I can recommend them and thank
Thank you so much for your kind words and thoughtful feedback.We're truly grateful you had a positive experience with our team at Royal Care. It means a great deal to know that our care manager's dedication and genuine compassion were felt and appreciated. We're also pleased to hear that our staff brought warmth and kindness into your Nan's home - that's exactly the atmosphere we strive to create.On behalf of the whole team, thank you for your recommendation and for entrusting us with your Nan's care. It was a privilege to support her, and we wish you and your family all the very best.
5.0 out of 5
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Your feedback means a lot to us and motivates us to continue delivering the highest standard of care.
4.0 out of 5
Thank you for your feedback - we truly appreciate you taking the time to share your experience. We're so pleased to hear that you're happy with how our carers interact with your mother; providing kind, respectful, and consistent care is very important to us.We understand your concerns regarding changes to visit times without notice, and we sincerely apologise for any inconvenience this may have caused. To improve communication going forward, we will ensure that rosters are sent to you in advance so you know who will be attending and at what time.Thank you once again for your valuable feedback and for trusting us with your mother's care.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that you've had such a positive 16 months with your carers and that everything has been going smoothly.
5.0 out of 5
Thank you so much for your kind words and lovely feedback! We're so pleased to hear that our carers are making you feel comfortable, safe, and well cared for. It's wonderful to know they're taking the time to support you, have a chat, and treat both you and your home with the respect you deserve.
5.0 out of 5
Thank you so much for your kind words! We're delighted to hear that our team made such a positive impression. Providing friendly, professional, and helpful care with a smile is what we strive for every day.
4.0 out of 5
Thank you so much for your kind words. We're delighted to hear that our caring team has been respectful and thorough in supporting your husband, especially honouring his privacy and dignity. It means a lot to us that he has fully accepted the help.
5.0 out of 5
Thank you so much for your lovely feedback. We're really pleased to hear that our team has been able to put your father at ease and make him feel comfortable in his own home. It's so important to us that we balance personal care with warmth, conversation, and a little laughter along the way.We also appreciate your kind words about our management team - it's always a team effort, and we're glad we've been able to support both you and your father during this time.Thank you again for your trust in Royal Care. We're grateful to be part of your father's care
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your experience. It was a privilege for our team to support your father during such a difficult time in his journey. Your recommendation means a great deal to us, and we're truly grateful to have been able to provide care when it was most needed.
5.0 out of 5
Thank you so much for your lovely feedback. We're really pleased to hear that your mum enjoys the visits from our carers and feels comfortable with them. It's great to know that she's receiving encouragement with her medication, washing, and dressing, and that you're happy with the communication and support from both our care team and management. We truly value your trust in us and will continue doing our best to support your mum in every way we can.
5.0 out of 5
Thank you so much for your lovely review. We're really glad to hear your dad is happy and well looked after. We're grateful for the trust you've placed in our team. We'll always be here to make sure he gets the care he deserves.
5.0 out of 5
Thank you for your wonderful feedback. We greatly appreciate your kind words and are pleased to hear that our team has provided a supportive and professional service. It's our pleasure to assist, and your recommendation means a great deal to us.
5.0 out of 5
He was very weak and bed bound for the time he was at home(6 days) and Royal care were attending 3 times a
The teams that arrived and the care provided was absolutely fantastic. The teams would carry out tasks in a dignified and gentle manner, putting my father's comfort at their priority. They would talk to him and ask plenty how he feels and that is he comfortable. No corners were cut in regards to care and as a family we couldn't ask for anything more.
They were always easy to talk to over the phone too through all hours as I was always able to get hold of someone quickly.
I would recommend Royal care to anyone who finds themselves in a situation where extensive care is needed. Amazing people and care.
From my Father and family, thank you Royal care.
Thank you so much for your kind words. It was our privilege to care for your father and support your family during such a difficult time. We're truly grateful for your recommendation.
The Review Score of 9.8 (9.839) out of 10 for Royal Care Canterbury is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Royal Care Canterbury is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Royal Care was originally founded in Dover back in 2011 by Sreelatha Vijayan. Sree is a Registered Nurse and has been working in A&E, trauma centres and care homes for the last 20 years, and continues to do so.
Sree is so passionate about caring and the work she does on a daily basis, that she decided there was a need to further support both the service users and the staff that work so very hard to provide exceptional care. This is where the concept of Royal Care began.
I have worked within the Care industry for 22 years in various different roles. I have worked my way up from being a carer to the nominated Individual. I have my NVQ5 and I am very passionate about delivering very high standards of care.
I am the Registered Manager for the Canterbury and Dover branches. I have worked in care for a while and have my NVQ5 and I strive to provide outstanding care to all our clients.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Canterbury to verify any information. View our terms and conditions. Royal Care Canterbury has an Enhanced Service - more info.
