Royal Care Canterbury

Unit 19 Barton Business Park, New Dover Road, Canterbury, Kent CT1 3AA

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Royal Care Canterbury provides reliable, compassionate, person-centred home care for adults who want to remain safe and independent at home across Canterbury and the surrounding areas in Kent.

Royal Care create tailored care plans around each person’s needs, routines and preferences. Support can range from short regular visits to longer visits, overnight care, waking nights, sitting services and 24-hour/live-in care. The team can assist with personal care (washing, dressing and continence... Read more

Care Provided by Royal Care Canterbury

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Nursing / Nurse Led Care

PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£28 - £28
Weekly Live-in Care	£1,800 - £2,000

All fees are variable dependent on the length and type of service required

The price(s) shown are provided by the agency. Contact Royal Care Canterbury for full pricing details and T&Cs.

Contact Royal Care Canterbury to get a personalised quote:

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Group / Owner

Sreevijay Ltd
Private Owned

Person in charge

Abhishek Suresh Kumar (Registered Manager)

Royal Care Canterbury Reviews (26)

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9.8

Royal Care Canterbury has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years.
Over all time Royal Care Canterbury has 26 reviews.

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Showing 26 reviews matching selected criteria

Review from Susan H (Daughter of Client) published on 22 September 2026 Submitted via Website•

Overall Experience

Excellent service all round. Intelligent, well trained, caring, kind, compassionate, and generally lovely people. Everyone we have met has been fantastic in dealing with a slightly eccentric elderly gentleman.

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↩Reply from Sreelatha Vijayan, Director at Royal Care Canterbury

Thank you, Susan, for your wonderful feedback. We are so pleased to hear that you have had such a positive experience with our team and that their kindness, compassion and professionalism have made a difference. Your lovely comments mean a great deal to us and will be shared with the staff. We remain committed to providing consistently high-quality, person-centred care and support.

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Review from R R (Husband of Client) published on 22 September 2026 Submitted via Website•

Overall Experience

We are extremely pleased with the service provided
The staff are pleasant and professional
The management are also very helpful to fulfill our needs

I only trust we continue to have this excellent service

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↩Reply from Sreelatha Vijayan, Director at Royal Care Canterbury

Thank you doctor for your kind words . Your comments are greatly appreciated and will be shared with the team. We remain committed to maintaining this high standard of service and continuing to meet your needs.We are delighted to hear that you are pleased with the care and support provided by our staff and management team.

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Review from S R (Wife of Client) published on 17 September 2026 Submitted via Website•

Overall Experience

Royal Care looked after my husband from the end of March 2026 until his death at the beginning of September. They were all unfailingly polite and respectful, even bringing a card and pot plant for his birthday. As he gradually became less able to respond to them, they still kept on talking to him, as well as looking out for me and how I was coping. All of them treated him with respect, despite having to persuade him at times to submit to things he disliked, such as wearing the padded boots to prevent bed sores on his heels. Thank you all for your patience and your strong stomachs and for giving my husband such truly royal care.

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↩Reply from Sreelatha Vijayan, Director at Royal Care Canterbury

Thank you for your kind words. GR will always be remembered.

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Review from Sharon P (Client / Service User) published on 28 April 2026 Submitted via Website•

Overall Experience

They have listened and taken in all my concerns and preferences on carers whom handle my personal care. I am very happy with the team of carers i see everyday, they are polite, caring, dilegent and have happy smiles every day. The office team are friendly and quick to act if i need to make any changes last minute. They check in with me to see how I am doing and if there is anything I need to add to my care plan. In summery they are extremley efficient, professonal and Caring.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind and thoughtful feedback. It means a great deal to hear that you feel listened to and supported, and that your preferences are being respected.

We're delighted that you're happy with your team of carers and that their kindness, diligence, and positive attitude are... Read more

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Review from S U (Daughter of Client) published on 1 April 2026 Submitted via Website•

Overall Experience

Royal Care nursed my Mum when she was dying of cancer. They took such good care of her and treated her with the dignity and respect that Mum deserved. The team were excellent and helped my Dad and I through this very sad and difficult time. It was so helpful that they could offer help at night as my 80 year old Dad was exhausted by night's of broken sleep. For a fee, a member of staff would do a night duty and watch over my Mum so that Dad knew she was safe when he slept. Immediately after mum died, Dad was diagnosed with heart failure. Again we turned to Royal Care so he could stay in his own home. They offered him a bespoke twice a day visiting plan assisting with meal preparation, washing and ironing etc. He knows all the staff so well and they are all so kind, respectful and friendly! If anything was amiss at a visit, they would immediately alert me offering me assurance of Dad safety.

I would 100 percent recommend Royal Care for the excellent service that they provide!

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for taking the time to share such a heartfelt review.

We are truly honoured to have supported your Mum during such a difficult time, and it means a great deal to know that she was cared for with the dignity and respect she deserved. Supporting families through end-of-life care... Read more

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Review from C L (Daughter of Client) published on 20 March 2026 Submitted via Website•

Overall Experience

The manager of the care team has been extremely helpful.
The care the client is receiving is good. A little gets lost in translation at times as client is deaf but all the team are very helpful. Without care the client would not be able to live alone .

A complete change of bedding once a week and light house work is now to be received if time constraints apply that will be a huge help, for that the family are very grateful. Without care the client could not wash or dress so Thankyou.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you for your kind feedback.
We are very pleased to hear that you are happy with the care being provided and that the team have been helpful and supportive. Your comments are greatly appreciated.

Thank you also for recognising the difference the care is making. We will share your lovely feedback with the care team.

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Review from L B (Client / Service User) published on 6 March 2026 Submitted via Website•

Overall Experience

The only issue I have is not being notified of changes to my rota. I have a 12 year old son and when I am bad he will answer the door and will go by the name on the rota, when it is changed and we are not told. This becomes a safety issues for my son.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you for your feedback.

Im sorry you havent been notified when your rota has changed. We understand this can create a safety concern, especially if your son answers the door.

We will make sure all future rota changes are communicated to you in advance, with clear confirmation of the... Read more

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Review from Andrew G (Client / Service User) published on 6 March 2026 Submitted via Website•

Overall Experience

I've been with my care provider for just under a year. They are friendly and helpful towards the requirements that I need to make my life easier in my recovery. I did have a few little issues early on with my care but they got sorted out quickly. So now I am very happy with the care I'm getting.

A great company.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind review. We're really pleased to hear that you feel happy and supported with the care you're receiving. It's great to know that the team have been friendly and helpful, and that the early issues you experienced were resolved quickly. Your comfort, recovery, and... Read more

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Review from H H (Daughter of Client) published on 6 March 2026 Submitted via Website•

Overall Experience

My mother has only been using the service for just over two weeks and she is pleased with the service received so far. The initial introduction with the manager was very good and he responded quickly to my queries with the Contact and Service User document. We receive a weekly roster of the carers who will attend my mother and they are all very pleasant and chat with her in a friendly and courteous manner. They check every time if there is anything else they can do before they leave. They clean up before they go and dispose of any waste in the bins outside. As her daughter I am very please that I can review the carers visit every time using the app which gives me piece of mind on the days I am unable to visit.

It is too early to say if they are value for money due to the short time we have been using them however they are of value as I cannot be there 24 hrs a day and I wish to remain her daughter not her carer.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you very much for taking the time to share your feedback. We are delighted to hear that both you and your mother have been pleased with the service during the first few weeks. It's great to know that the initial introduction with the manager was helpful and that your queries were responded to... Read more

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Review from Katherine S (Daughter of Client) published on 6 March 2026 Submitted via Website•

Overall Experience

My mother is very pleased with the care she's receiving for bathing and light domestic tasks once a week. She reports her carer is very respectful, thoughtful and capable and has put her mind at rest. When she was away, a colleague came and she too had the same skilful and respectful approach. This has been a big step for my mother who is very independent and was a little resistant to the idea of having carers. We are all very grateful.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you very much for your kind feedback. We are delighted to hear that your mother is pleased with the support she is receiving. It means a great deal to us that she feels comfortable and respected, especially as we understand that accepting care can be a big step for someone who values their... Read more

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Review from M C (Daughter of Client) published on 5 March 2026 Submitted via Website•

Overall Experience

Royal care came to help us after mum became bed bound ,we have Royal care 3 times a day thay always knock and call out when thay arrive and are very cheerful mum has personal care in which she feels relaxed and has no embarrassment being helped the staff are kind and gentle and help mum keep her dignity, weather it's providing personal care ,getting mums breakfast making a cup of tea or getting mum ready for bed all staff give 100%as soon as staff enter mums room thay focus on mum engaging her in conversation having a laugh and always ask mum if she needs anything else before thay leave, Royal care also keep me posted on weekly rota's who's coming and what time thay are extremely organised and easy to get hold of thay are a great help to us and would recommend Royal care to anyone who needed help.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your wonderful feedback.

We are truly grateful that you took the time to share your experience with Royal Care. It means a great deal to us to hear that your mum feels relaxed, respected, and able to maintain her dignity while receiving personal care. Providing support in a... Read more

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Review from D I (Husband of Client) published on 15 September 2025 Submitted via Website•

Overall Experience

The actual carers are very good. Very professional friendly and cheerful. If I have a fault it would be with the management who don't seem to care about the pressure they are putting there staff through. The distance and routes between clients isn't taken into consideration and it will only be worse when the dark and wet weather comes upon us and the carers have to drive down winding dark country roads and have limited time in between calls

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you for your feedback and for recognising the professionalism and dedication of our carers - we're very proud of the work they do. We're sorry to hear your concerns about scheduling and travel routes. We do take the safety and wellbeing of our staff seriously, and your comments will be shared... Read more

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Review from A P (Husband of Client) published on 22 August 2025 Submitted via Website•

Overall Experience

Find the staff very friendly, polite and treat the client with dignity and respect throughout the process. Was very simple and straightforward to organise and are always keeping me informed of any changes.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your lovely feedback. We're delighted to hear that you've found our staff friendly, polite, and respectful towards the client. We always aim to make the process as simple as possible and to keep families fully informed, so it's wonderful to know this has been your experience.

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Review from T B (Daughter of Client) published on 10 July 2025 Submitted via Postal Card•

Overall Experience

Overall very happy with care. Please may I ask that when shoe laces are tied up they do a double knot. Also please when washing up don't run hot water away and use bowl. Also would it be possible to help with any cleaning and changing bed only if possible. Thank you.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and for sharing your feedback. We're really pleased to hear that you're happy overall with the care being provided.We truly appreciate your helpful suggestions - we will ensure the team double knots shoelaces for safety and uses the bowl when washing up, rather... Read more

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Review from chloe b (Granddaughter of Client) published on 9 July 2025 Submitted via Website•

Overall Experience

I have had a positive experience with the team at Royal Care.

The care manager I found was very proactive, communicative and easy to reach. She also had genuine care for her clients.

Her staff were also caring and always smiled when in my Nan's home.

Overall I can recommend them and thank them all for the care they gave my Nan.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and thoughtful feedback.We're truly grateful you had a positive experience with our team at Royal Care. It means a great deal to know that our care manager's dedication and genuine compassion were felt and appreciated. We're also pleased to hear that our staff... Read more

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Review from B B (Wife of Client) published on 24 June 2025 Submitted via Postal Card•

Overall Experience

Every one of the staff are excellent.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Your feedback means a lot to us and motivates us to continue delivering the highest standard of care.

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Review from N W (Son of Client) published on 24 June 2025 Submitted via Postal Card•

Overall Experience

Very happy with way carers interact with my mother. Less happy that visit times are altered without notice. Previous supplier used to email rosters in advance so we knew who and when attending.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you for your feedback - we truly appreciate you taking the time to share your experience. We're so pleased to hear that you're happy with how our carers interact with your mother; providing kind, respectful, and consistent care is very important to us.We understand your concerns regarding... Read more

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Review from Delia F (Client / Service User) published on 19 June 2025 Submitted via Postal Card•

Overall Experience

I have had my carers for 16 months now that are fantastic, no problems what so ever.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that you've had such a positive 16 months with your carers and that everything has been going smoothly.

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Review from V I (Client / Service User) published on 3 June 2025 Submitted via Postal Card•

Overall Experience

All the staff polite, friendly and proffessional, always smiling and willing to help.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words! We're delighted to hear that our team made such a positive impression. Providing friendly, professional, and helpful care with a smile is what we strive for every day.

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Review from S F (Wife of Client) published on 30 May 2025 Submitted via Postal Card•

Overall Experience

Service is very good, caring team very thorough. Respectful of dignity and my husband is very polite and my husband is very private man so they do well with him; he has fully accepted the help.

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↩Reply from Lucy Forrester, Operations Manager at Royal Care Canterbury

Thank you so much for your kind words. We're delighted to hear that our caring team has been respectful and thorough in supporting your husband, especially honouring his privacy and dignity. It means a lot to us that he has fully accepted the help.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (2)

News

03 Mar 2026
We’re pleased to announce that we are currently recruiting for new care and support roles. We are looking for compassionate, reliable individuals who are committed to delivering high-quality care and...
03 Mar 2026
We would like to thank our dedicated care team for their ongoing commitment and hard work. Their compassion, professionalism and reliability make a real difference to the lives of the...

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Royal Care Canterbury.

Accreditations

There are no accreditations posted yet for Royal Care Canterbury.

Meet the Team (2)

Abhishek Suresh KumarJob Title Registered ManagerJoined 2021

I’m Abhishek Suresh Kumar, the Registered Manager for Royal Care Canterbury. I’ve been working with Royal Care since 2021, and I’m proud to be part of a service that puts people first. Royal Care is committed to providing safe, reliable and truly person-centred support at home, helping clients to stay independent with dignity and respect. I lead and support our care team through training, supervision and care planning, and I work closely with clients, families and healthcare professionals to make sure our care is always high quality and responsive to individual needs. Read less

Sreelatha VijayanJob Title DirectorJoined 2011

Royal Care was originally founded in Dover back in 2011 by Sreelatha Vijayan. Sree is a Registered Nurse and has been working in A&E, trauma centres and care homes for the last 20 years, and continues to do so.

Sree is so passionate about caring and the work she does on a daily basis, that she decided there was a need to further support both the service users and the staff that work so very hard to provide exceptional care. This is where the concept of Royal Care began. Read less

Frequently Asked Questions about Royal Care Canterbury

How many Carers does Royal Care Canterbury employ?

Royal Care Canterbury employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Canterbury to verify any information. View our terms and conditions. Royal Care Canterbury has an Enhanced Service -what an Enhanced Service includes.

Care Provided by Royal Care Canterbury

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Nursing / Nurse Led Care

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Group / Owner

Person in charge

Royal Care Canterbury Reviews (26)

Regulatory Rating

Care Quality Commission (CQC) Rating

News (2)

We’re recruiting

Recognition / thanks

Awards / Recognitions (0)

Accreditations

Meet the Team (2)

Frequently Asked Questions about Royal Care Canterbury

How many Carers does Royal Care Canterbury employ?