Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Age UK Kent Rivers

stars
stars 12 November 2020
Without exception, both cooking meals and help to dress, extra with help, they have been dedicated and happy, with nothing too much trouble.
Review from L T (Client / Service User)
stars
stars 10 November 2020
My wife, who has Alzheimer's and is permanently bed-bound, receives first-class care by staff at all times and I have no complaints at all. She is treated with dignity and respect, always. I am very happy with the service.
Review from M D (Husband of Client/Service User)
stars
stars 04 November 2020
Only looked after Mum for about five weeks. Staff vary, the main carer is good. Not enough feedback. Changing bed twice a week is extreme when clean, but Mum is settled which is good.
Review from J M (Daughter of Client/Service User)
stars
stars 13 August 2020
I am very content with the care I have received from Age Uk, concern they feel like friends. I cannot fault anyone if the carers I have had. Thank them all since my husband passed away, I simply don't know how I would cope without my daily, smiley carers.
Review from J B (Client / Service User)
stars
stars 08 April 2020
I am probably not a stereotypical Age UK service user/client having had a stroke in my early fifties but they have been helping me with my personal care for three years since then and I have been utterly impressed with by their professionalism, reliability, punctuality, care and good humour. My
carers always come prepared with news and stories that are topical and we enjoy many light-hearted conversations. They are diligent and treat me with dignity and respect. They have never let me down.
Review from A H (Client / Service User)