Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Agincare Ferndown (Home Care & Live-in Care)

stars
stars 16 April 2025
Most carers are conscientious and kind, taking note of patient requests . Just a small number are in and out as quickly as they possibly can , and do not take enough care of waste disposal or patient requests.
Review from A C (Daughter of Client/Service User)
stars
stars 11 April 2025
We had really good service from your care providers for 4 weeks when my husband was sent home from hospital. Took great care with him and were very helpful efficient team. We are now receiving sitting care from Agincare provider which is working well.
Review from Kay W (Wife of Client/Service User)
stars
stars 22 January 2024
Mum has used Agincare's home care for some years following increasing frailty. Visits are 4 times per day and requested visit times vary depending on carer schedules but generally work for Mum's needs. Regular carers who know Mum's required care are respectful and empathetic but those scheduled to
visit who are not regulars sometimes struggle to understand her routine. Staff in the local office are on hand during office hours with an out-of-hours service available where issues arise. They will also call with updates where they feel the family should be informed of any situations or concerns. They deal with the local GP when required which is reassuring as our family is not local to Mum. Overall the service provided is good and you should consider Agincare when looking for home care.
Review from Susan W (Daughter of Client/Service User)