Submit a Review for Ashbourne Healthcare Services
35 Harwood Road, Fulham, London, SW6 4QP
View full details of Ashbourne Healthcare ServicesLatest Reviews for Ashbourne Healthcare Services
12 March 2026
Super helpful and efficient. All our needs were met and if something wasn't right, they immediately saw to it that it was corrected!!! Couldn't recommend them more! All the staff were gentle and capable .
Would use them again in a heartbeat!
06 March 2026
Our mum was sent home from the hospital within an hour notice and thankfully the care package that was put in place with Ashbourne services was waiting at my mums home with myself to welcome her home and they helped me with carrying her things from the ambulance, so the lovely ambulance men could
assist my mum up two flights of stairs into my mum's flat, then the carers x2 settled my mum into bed and made her feel relaxed. The team have gone above and beyond always being happy to see her every time they walk through the door and asking if she's okay and comfortable after every visit
My mum is bed bound and the care they provide is outstanding. My mum looks forward seeing them and waves hello and goodbye.
Also the team in the office have been very supportive especially when my mum had to go back into hospital for her pacemaker to be reset so the team checked up every day incase she was going home and then she returned they started back 4 x a day with two carers. Thank you all so much
02 March 2026
My mother moved to Ashbourne around 2.5 years ago, and they have been so good. It is very important for my mother to have regular well trained carers which is what we get, not only that but they have become like friends for my mother.
Would recommend :)
06 February 2026
Excellent care given to my mum. The carers are well trained and caring. They are patient especially as my mum Has early Alzheimers. The staff who do the rota listen when i make a request for any chsnges. They listen and are ssympathetic and undersranding. They do send regular carers on request to
hrlp mum as she sees the same carers I would highly recommend Ashbourne to anyone looking for home care anytime. I would give them 10 out of 10 .
10 November 2023
We have 4 visits a day with 2 staff.
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all
cabinets as some like to look into these.
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
20 April 2022
Staff are pleasant and willing. My speech is hard to understand but they took the time to figure out what I said. They always try to provide staff when they can. In the six months that I used them, I was never let down. Sometimes staff appear to be under pressure because they have so many clients
which has its advantages and disadvantages. In general, I would recommend Ashbourne Healthcare.
03 April 2017
We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most importantly they do whatever we ask them to do. It's pleasant to have them in our home which makes it more pleasant to deal with the situation.
Latest Reviews for Ashbourne Healthcare Services
12 March 2026
Super helpful and efficient. All our needs were met and if something wasn't right, they immediately saw to it that it was corrected!!! Couldn't recommend them more! All the staff were gentle and capable .
Would use them again in a heartbeat!
06 March 2026
Our mum was sent home from the hospital within an hour notice and thankfully the care package that was put in place with Ashbourne services was waiting at my mums home with myself to welcome her home and they helped me with carrying her things from the ambulance, so the lovely ambulance men could
assist my mum up two flights of stairs into my mum's flat, then the carers x2 settled my mum into bed and made her feel relaxed. The team have gone above and beyond always being happy to see her every time they walk through the door and asking if she's okay and comfortable after every visit
My mum is bed bound and the care they provide is outstanding. My mum looks forward seeing them and waves hello and goodbye.
Also the team in the office have been very supportive especially when my mum had to go back into hospital for her pacemaker to be reset so the team checked up every day incase she was going home and then she returned they started back 4 x a day with two carers. Thank you all so much
02 March 2026
My mother moved to Ashbourne around 2.5 years ago, and they have been so good. It is very important for my mother to have regular well trained carers which is what we get, not only that but they have become like friends for my mother.
Would recommend :)
06 February 2026
Excellent care given to my mum. The carers are well trained and caring. They are patient especially as my mum Has early Alzheimers. The staff who do the rota listen when i make a request for any chsnges. They listen and are ssympathetic and undersranding. They do send regular carers on request to
hrlp mum as she sees the same carers I would highly recommend Ashbourne to anyone looking for home care anytime. I would give them 10 out of 10 .
10 November 2023
We have 4 visits a day with 2 staff.
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all
cabinets as some like to look into these.
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
20 April 2022
Staff are pleasant and willing. My speech is hard to understand but they took the time to figure out what I said. They always try to provide staff when they can. In the six months that I used them, I was never let down. Sometimes staff appear to be under pressure because they have so many clients
which has its advantages and disadvantages. In general, I would recommend Ashbourne Healthcare.
03 April 2017
We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most importantly they do whatever we ask them to do. It's pleasant to have them in our home which makes it more pleasant to deal with the situation.