Ashbourne Healthcare Services

35 Harwood Road, Fulham, London SW6 4QP
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9.3 7 Reviews
  • Ashbourne Healthcare Services, London
Ashbourne Healthcare Services is a home care provider delivering high-quality, personalised care across London and the UK.

With more than 25 years of experience and strong roots in West London, Ashbourne Healthcare supports individuals and families throughout Fulham, Hammersmith, Kensington, Chelsea and beyond.

Specialising in flexible, person-centred care, Ashbourne Healthcare provides everything from companionship and daily living support to specialist nursing and complex 24-hour care. Their services extend across home care, hospital staffing and healthcare placements, supporting private clients as well as NHS Trusts, Clinical Commissioning Groups, local authorities, schools and charities.

Ashbourne Healthcare is committed to promoting the mental and physical wellbeing of every service user while upholding dignity, independence and respect.

From short-term assistance to long-term care packages, Ashbourne Healthcare offers reassurance, expertise and care that truly feels personal.
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Care Provided by Ashbourne Healthcare Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £35
  • Weekly Live-in Care Fees: £1500 – £2100

Before any homecare services begin, we carry out a thorough assessment to fully understand your individual needs and preferences. This allows us to create a personalised care plan and ensure that all aspects of support, including fees, are clearly explained and agreed in advance. We believe in transparency, so there are no surprises — just clear, compassionate care from the start.

These prices are only a guideline, please contact Ashbourne Healthcare Services to find out the exact price for your requirements.

Contact Ashbourne Healthcare Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Ashbourne Healthcare Services to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Suk Maal (Manager)

Ashbourne Healthcare Services Reviews (7)

9.3

Ashbourne Healthcare Services has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Ashbourne Healthcare Services has 7 reviews.

Overall Experience
  • 5
  • 1
  • 0
  • 0
  • 1
Date Published
  • 7
  • 4
  • 4
  • 4
  • 3
Reviewer Connection to Ashbourne Healthcare Services
  • 4
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Nada A (Daughter of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super helpful and efficient. All our needs were met and if something wasn't right, they immediately saw to it that it was corrected!!! Couldn't recommend them more! All the staff were gentle and capable .
Would use them again in a heartbeat!
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you so much for your lovely review. We're really happy to hear that you had a positive experience with Ashbourne Healthcare Services and that our team was able to support you well.

Your kind words about our staff mean a lot to us. We're very grateful that you took the time to share your feedback, and it was truly a pleasure to support you.

Ashbourne Healthcare Services Team
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Review from Alison S (Daughter of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was sent home from the hospital within an hour notice and thankfully the care package that was put in place with Ashbourne services was waiting at my mums home with myself to welcome her home and they helped me with carrying her things from the ambulance, so the lovely ambulance men could assist
my mum up two flights of stairs into my mum's flat, then the carers x2 settled my mum into bed and made her feel relaxed. The team have gone above and beyond always being happy to see her every time they walk through the door and asking if she's okay and comfortable after every visit
My mum is bed bound and the care they provide is outstanding. My mum looks forward seeing them and waves hello and goodbye.
Also the team in the office have been very supportive especially when my mum had to go back into hospital for her pacemaker to be reset so the team checked up every day incase she was going home and then she returned they started back 4 x a day with two carers. Thank you all so much
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you very much for taking the time to leave such a lovely review. It truly means a lot to our whole team.

We're so pleased we could help make your mum's return home from hospital as smooth and comfortable as possible. It's wonderful to hear that she enjoys seeing the carers and feels relaxed and well supported during each visit.

Your feedback about both our care team and office staff is truly appreciated, and we will be sure to share your comments with them. Thank you again for trusting us with your mum's care - it is a privilege to support her and your family.

Warm regards,
Ashbourne Healthcare Services Team
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Review from Sophia P (Daughter of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Ashbourne around 2.5 years ago, and they have been so good. It is very important for my mother to have regular well trained carers which is what we get, not only that but they have become like friends for my mother.
Would recommend :)
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you so much for your kind words. It truly means a lot to us that your mother has felt supported and comfortable since moving to Ashbourne.

We understand how important consistency and well-trained carers are, and we're so pleased that the team has been able to provide not only high-quality care but also genuine companionship. Building meaningful relationships is at the heart of what we do.

We really appreciate you taking the time to share your experience and for your recommendation - it means so much to our team.
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Review from J L (Daughter of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my mum. The carers are well trained and caring. They are patient especially as my mum Has early Alzheimers. The staff who do the rota listen when i make a request for any chsnges. They listen and are ssympathetic and undersranding. They do send regular carers on request to hrlp
mum as she sees the same carers I would highly recommend Ashbourne to anyone looking for home care anytime. I would give them 10 out of 10 .
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you very much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience.

Providing patient, consistent, and compassionate care-especially for those living with early Alzheimer's-is extremely important to us. We're pleased that your mum feels comfortable with familiar carers and that our office team has been able to listen and support your requests.

Thank you for your recommendation and 10/10 rating.
Warm regards,
The Ashbourne Care Team
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Review from Lee B (Son of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have 4 visits a day with 2 staff.
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all cabinets
as some like to look into these.
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
Reply from Suk Maal, Manager at Ashbourne Healthcare ServicesDear Lee
Thank you for taking the time to bring your experience to our attention. We appreciate that this is your view on the service we provide, but would like to clarify that these matters have already been fully investigated by us and independently by the Social Worker, and found to be unfounded. We understand that you do not agree with the outcomes and would welcome further engagement with you. At Ashbourne Healthcare Services, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Once again, we are very sorry that you feel the experience did not meet your expectations. I have escalated your comments to our senior managers who be in touch very soon.
Kindest regards
Suk Maal,
Ashbourne Healthcare Services.
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Review from Elizabeth G (Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are pleasant and willing. My speech is hard to understand but they took the time to figure out what I said. They always try to provide staff when they can. In the six months that I used them, I was never let down. Sometimes staff appear to be under pressure because they have so many clients which
has its advantages and disadvantages. In general, I would recommend Ashbourne Healthcare.
Reply from Suk Maal, General Manager at Ashbourne Healthcare ServicesThank you very much for taking the time to review our service. These reviews really help to provide reassurance to other Service Users and their families. I am very pleased to read that you are having a positive experience and I can assure you that we will continue to support you in every way we can.
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Review from Florence C (Wife of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most importantly they do whatever we ask them to do. It's pleasant to have them in our home which makes it more pleasant to deal with the situation.
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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Ashbourne Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Ashbourne Healthcare Services is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Ashbourne Healthcare Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashbourne Healthcare Services

How many Carers does Ashbourne Healthcare Services employ?

Ashbourne Healthcare Services employs 123 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashbourne Healthcare Services to verify any information. View our terms and conditions. Ashbourne Healthcare Services has an Enhanced Service - more info.