We have 4 visits a day with 2 staff.
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all cabinets as some like to look into these.
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
