35 Harwood Road, Fulham, London SW6 4QP
Ashbourne is a CQC registered healthcare agency and homecare provider, specialised in the delivery of flexible, personalised assistance to service users throughout London and the UK.
For over 10 years they have been a leading supplier of nursing and healthcare staff. Clients include: home care clients, Clinical Commissioning Groups, social services, NHS Trusts, independent healthcare providers, schools and charities.
Ashbourne's goal is to provide the highest standard of care to all service users, encouraging their mental and physical well-being, while maintaining their dignity and respect. They achieve this by continuously investing in staff, providing them with expert training and development opportunities that will allow them to be the best healthcare professionals they can be.
From simple tasks to complex care packages, temporary contracts to permanent placements, home care support to hospital staff, the team are qualified, available and ready to help. Available 24-hours a day to support you – all you need to do is call.
Owner : Ashbourne Group Ltd
Person in charge: Sukwinder Maal (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 473
Staff Languages (other than English): Filipino, Arabic, German, Spanish; Castilian, Persian (Farsi), French, Hindi, Italian, Panjabi, Punjabi, Polish
Fees Guide: from £15.36 per hour
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Visiting: Our representatives will be happy to come and meet you in your home, hotel or other location which is convenient for you. Our office hours are 9am - 5.30pm Monday to Friday.
Parking: On street metered parking is available on Moore Park Road.
Latest Care Quality Commission* Report on Ashbourne Healthcare Services: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ashbourne Healthcare Services has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Ashbourne Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ashbourne Healthcare Services in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Ashbourne Healthcare Services is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Ashbourne Healthcare Services is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Florence C (Wife of Client) on Monday 3 April 2017. Relates to March 2017.
We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most importantly they do whatever we ask them to do. It's pleasant to have them in our home which makes it more pleasant to deal with the situation.
How likely would you be to recommend Ashbourne Healthcare Services? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent