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Ashbourne Group Ltd Locations (2)

2 Home Care Providers owned by Ashbourne Group Ltd
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Ashbourne Healthcare Services
35 Harwood Road, Fulham, London SW6 4QP 
9.3 7 reviews
Ashbourne Healthcare Services, London, London
"Super helpful and efficient. All our needs were met and if something wasn't right, they immediately saw to it that it was corrected!!!…"   Read all 7 reviews
  • Visiting Care from £22 / hour
  • Live-in Care from £1,500 / week

Ashbourne Healthcare Services is a home care provider delivering high-quality, personalised care across London and the UK. With more than 25 years of experience and strong roots in West London, ... Read more about Ashbourne Healthcare Services

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
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Ashbourne Group Ltd Reviews (7)

Reviews posted for members of Ashbourne Group Ltd

Overall Experience
  • 5
  • 1
  • 0
  • 0
  • 1
Date Published
  • 7
  • 4
  • 4
  • 4
  • 3
Reviewer Connection to Ashbourne Group Ltd
  • 4
  • 1
  • 1
  • 1
Review of

Ashbourne Healthcare Services

from Nada A (Daughter of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super helpful and efficient. All our needs were met and if something wasn't right, they immediately saw to it that it was corrected!!! Couldn't recommend them more! All the staff were gentle and capable .
Would use them again in a heartbeat!
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you so much for your lovely review. We're really happy to hear that you had a positive experience with Ashbourne Healthcare Services and that our team was able to support you well.

Your kind words about our staff mean a lot to us. We're very grateful that you took the time to share your feedback, and it was truly a pleasure to support you.

Ashbourne Healthcare Services Team
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Ashbourne Healthcare Services

from Alison S (Daughter of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was sent home from the hospital within an hour notice and thankfully the care package that was put in place with Ashbourne services was waiting at my mums home with myself to welcome her home and they helped me with carrying her things from the ambulance, so the lovely ambulance men could assist
my mum up two flights of stairs into my mum's flat, then the carers x2 settled my mum into bed and made her feel relaxed. The team have gone above and beyond always being happy to see her every time they walk through the door and asking if she's okay and comfortable after every visit
My mum is bed bound and the care they provide is outstanding. My mum looks forward seeing them and waves hello and goodbye.
Also the team in the office have been very supportive especially when my mum had to go back into hospital for her pacemaker to be reset so the team checked up every day incase she was going home and then she returned they started back 4 x a day with two carers. Thank you all so much
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you very much for taking the time to leave such a lovely review. It truly means a lot to our whole team.

We're so pleased we could help make your mum's return home from hospital as smooth and comfortable as possible. It's wonderful to hear that she enjoys seeing the carers and feels relaxed and well supported during each visit.

Your feedback about both our care team and office staff is truly appreciated, and we will be sure to share your comments with them. Thank you again for trusting us with your mum's care - it is a privilege to support her and your family.

Warm regards,
Ashbourne Healthcare Services Team
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  • Treated with Dignity
  • Value for Money
Review of

Ashbourne Healthcare Services

from Sophia P (Daughter of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Ashbourne around 2.5 years ago, and they have been so good. It is very important for my mother to have regular well trained carers which is what we get, not only that but they have become like friends for my mother.
Would recommend :)
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you so much for your kind words. It truly means a lot to us that your mother has felt supported and comfortable since moving to Ashbourne.

We understand how important consistency and well-trained carers are, and we're so pleased that the team has been able to provide not only high-quality care but also genuine companionship. Building meaningful relationships is at the heart of what we do.

We really appreciate you taking the time to share your experience and for your recommendation - it means so much to our team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Ashbourne Healthcare Services

from J L (Daughter of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my mum. The carers are well trained and caring. They are patient especially as my mum Has early Alzheimers. The staff who do the rota listen when i make a request for any chsnges. They listen and are ssympathetic and undersranding. They do send regular carers on request to hrlp
mum as she sees the same carers I would highly recommend Ashbourne to anyone looking for home care anytime. I would give them 10 out of 10 .
Reply from Margaret Gieblewicz, Marketing and Business Development Officer at Ashbourne Healthcare ServicesThank you very much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience.

Providing patient, consistent, and compassionate care-especially for those living with early Alzheimer's-is extremely important to us. We're pleased that your mum feels comfortable with familiar carers and that our office team has been able to listen and support your requests.

Thank you for your recommendation and 10/10 rating.
Warm regards,
The Ashbourne Care Team
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Ashbourne Healthcare Services

from Lee B (Son of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have 4 visits a day with 2 staff.
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all cabinets
as some like to look into these.
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
Reply from Suk Maal, Manager at Ashbourne Healthcare ServicesDear Lee
Thank you for taking the time to bring your experience to our attention. We appreciate that this is your view on the service we provide, but would like to clarify that these matters have already been fully investigated by us and independently by the Social Worker, and found to be unfounded. We understand that you do not agree with the outcomes and would welcome further engagement with you. At Ashbourne Healthcare Services, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Once again, we are very sorry that you feel the experience did not meet your expectations. I have escalated your comments to our senior managers who be in touch very soon.
Kindest regards
Suk Maal,
Ashbourne Healthcare Services.
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  • Care / Support
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  • Value for Money
Review of

Ashbourne Healthcare Services

from Elizabeth G (Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are pleasant and willing. My speech is hard to understand but they took the time to figure out what I said. They always try to provide staff when they can. In the six months that I used them, I was never let down. Sometimes staff appear to be under pressure because they have so many clients which
has its advantages and disadvantages. In general, I would recommend Ashbourne Healthcare.
Reply from Suk Maal, General Manager at Ashbourne Healthcare ServicesThank you very much for taking the time to review our service. These reviews really help to provide reassurance to other Service Users and their families. I am very pleased to read that you are having a positive experience and I can assure you that we will continue to support you in every way we can.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Ashbourne Healthcare Services

from Florence C (Wife of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most importantly they do whatever we ask them to do. It's pleasant to have them in our home which makes it more pleasant to deal with the situation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about Ashbourne Group Ltd

Costs for home care providers owned by Ashbourne Group Ltd

Average costs for home care provided by Ashbourne Group Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Ashbourne Group Ltd, based on 1 out of their 2 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £22
Live-in Care (weekly) £1,500
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Ashbourne Group Ltd own?

Ashbourne Group Ltd own 2 Agencies.

Which Ashbourne Group Ltd Agencies have the highest review score?

Ashbourne Healthcare Services & Ashbourne Healthcare Services (Sussex) has the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashbourne Group Ltd to verify any information. View our terms and conditions. Ashbourne Group Ltd has a Basic Service – more info.