Home Care Provider Owned by Ashbourne Group Ltd in London
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Ashbourne Group Ltd Locations in London (1)
Ashbourne Healthcare Services
3 reviews
35 Harwood Road, Fulham, London SW6 4QP
"We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most…" Read all 3 reviews
Ashbourne Healthcare Services is a home care provider delivering high-quality, personalised care across London and the UK. With more than 25 years of experience and strong roots in West London, Ashbourne Healthcare supports individuals and families… Read more about Ashbourne Healthcare Services
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £15.36 / hour
Other Home Care Groups you may be interested in:
Ashbourne Group Ltd Reviews in London (3)
Reviews posted for members of Ashbourne Group Ltd
Review of
Ashbourne Healthcare Services
from Lee B (Son of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
We have 4 visits a day with 2 staff.
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all cabinets
Would not recommend this agency at all.
The reasons as follows:
Staff like to appear when they want (not contracted times).
Strip washes are seldom undertaken (wet wipes are used all over instead of using a bowl/soap and flannel).
Suggest locking all cabinets
as some like to look into these.
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
Not sure if any compulsory basic training is undertaken by management for staff (staff seem to train each other).
Basic food hygiene was not observed (difficulty opening tins with a tin opener/using a basic microwave and following food manufacturer cooking instructions).
Some staff very rude.
Management very bad (rude at times).
Property has been destroyed/smashed (white goods and window pane smashed).
Medication is sometimes forgotten, once discarded with 3 weeks left to run.
Doors have been left unlocked on many occasions (fridge defrosted many times).
PPE and ID are seldom used worn/badges).
Reply from Suk Maal, Manager at Ashbourne Healthcare ServicesDear Lee
Thank you for taking the time to bring your experience to our attention. We appreciate that this is your view on the service we provide, but would like to clarify that these matters have already been fully investigated by us and independently by the Social Worker, and found to be unfounded. We understand that you do not agree with the outcomes and would welcome further engagement with you. At Ashbourne Healthcare Services, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Once again, we are very sorry that you feel the experience did not meet your expectations. I have escalated your comments to our senior managers who be in touch very soon.
Kindest regards
Suk Maal,
Ashbourne Healthcare Services.
Thank you for taking the time to bring your experience to our attention. We appreciate that this is your view on the service we provide, but would like to clarify that these matters have already been fully investigated by us and independently by the Social Worker, and found to be unfounded. We understand that you do not agree with the outcomes and would welcome further engagement with you. At Ashbourne Healthcare Services, we strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Once again, we are very sorry that you feel the experience did not meet your expectations. I have escalated your comments to our senior managers who be in touch very soon.
Kindest regards
Suk Maal,
Ashbourne Healthcare Services.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review of
Ashbourne Healthcare Services
from Elizabeth G (Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are pleasant and willing. My speech is hard to understand but they took the time to figure out what I said. They always try to provide staff when they can. In the six months that I used them, I was never let down. Sometimes staff appear to be under pressure because they have so many clients which
has its advantages and disadvantages. In general, I would recommend Ashbourne Healthcare.
Reply from Suk Maal, General Manager at Ashbourne Healthcare ServicesThank you very much for taking the time to review our service. These reviews really help to provide reassurance to other Service Users and their families. I am very pleased to read that you are having a positive experience and I can assure you that we will continue to support you in every way we can.
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Treated with Dignity
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Value for Money
Review of
Ashbourne Healthcare Services
from Florence C (Wife of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We find the agency to be very pleasant and helpful when we request anything. The carers we have are very polite and pleasant and most importantly they do whatever we ask them to do. It's pleasant to have them in our home which makes it more pleasant to deal with the situation.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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