Submit a Review for Mayfair Homecare - Basingstoke
First Floor, 35 Winchester Street, Basingstoke, RG21 7EE
View Full Details of Mayfair Homecare - BasingstokeLatest Reviews for Mayfair Homecare - Basingstoke
04 July 2025
Mayfair Homecare staff are constantly working hard to accommodate my needs, and quite often have gone above and beyond. I have been with two other care companies previously and the level of actual care and compassion the staff at Mayfair show towards me is exceptional in comparison. I couldn't ask for more.
03 July 2025
All levels of care have been very good for my father we are confident he is in safe and secure hands. The management keep both me and my sister updated and we are involved in all issues that may arise.
30 June 2025
My Husband has been looked after by Mayfair Homecare (Basingstoke) since June 2022. All the Carers are compassionate, caring & sensitive to his & my needs - he is always treated with dignity. They always advise & support me with any health/other needs and are happy & relaxed in our presence. There has been very little turnover in the Carers we have which says everything about the company as a whole. The office staff are always friendly & accommodating with any queries I have & any changes requested. Everything is organised & efficient. I would not want any other company caring for my Husband & would recommend them to anyone looking for Carers. Thank you all so much.
30 June 2025
My mum loves mayfair every body are very nice as my mum has very difficult skin but they look after her and my mum's main carere, she is now part of the family I can't thank mayfair enough and I would recommend mayfair to everyone
30 June 2025
My great nan has received the most amazing care with Mayfair homecare, other companies had let her down previously so it's nice to have a reliable company. She has built great relationships with the carers and really looks forward to her calls each day. Big thank you Mayfair homecare Basingstoke.
19 June 2025
I have been really happy with the service provided to my parents by this care provider. My parents are extremely well cared for, and the communications with the team are excellent. It is a weight off my mind knowing that my parents are safe, well, and looked after.
19 June 2025
All aspects of the care provided by this company have been exceptional and has given peace of mind to the whole family during a really challenging time. The transition from care home back to living in their own home has been seamless. The process was managed by the team in a supportive manner and the care provided has been life changing for both parents.
19 June 2025
I have found this company's management to be helpful and professional. Any queries are dealt with without delay and I am kept informed. My sister's main carer is amazing and I have every confidence in her. I would thoroughly recommend them.
19 March 2024
This care provider has been looking after mum for a couple of months so far, after she broke her left hip in October '23. Thankfully, their carers have been very professional and friendly. Having a good rapport is very important to have considering they are the ones looking after our loved ones 24/7. The office staff are a great help in sorting out appointments and medication etc. They are definitely an excellent care provider and I wouldn't hesitate to recommend them.
20 September 2023
The patience and understanding shown by my mother's carer is wonderful. My father who would like to believe he can cope without help thinks she is excellent too. If there is anything we could constructively offer to raise the care even higher in our thoughts is the odd issue with missing medicines (my father's and not the patient's) or batteries/sensor mats which we still end up chasing around and the hospital visits that they forget. We the family try and keep them going but if they had no family left, how would these things get resolved. Care is superb though and has put our minds at rest.
07 July 2023
Very professional and efficient. Able to understand and meet complex client needs, to be flexible and respond to difficulties with sensitivity. Very prompt and appropriate response to communication. The staff were friendly and caring and the care plans ensured the carer knew exactly how to deliver the right care. Could not have asked for more.
21 March 2023
Very good and caring.
13 July 2022
This company delivers very good care to Mum. They are responsive when we have faced issues and always willing to share their experience and advice. Being smaller, they are much more flexible than larger care providers in my experience. Good management is an important aspect. They are good in this respect.
07 June 2022
Felt there was a significant improvement in my mother's physical and mental health after returning home from an assessment placement to have a live-in carer. She had definitely suffered a decline in her health whilst being assessed in hospital and just kept asking when she was going home. Very happy now she is back in her own home with proper one-to-one care.
01 February 2022
Very helpful in all ways.
07 December 2021
Cooperative and supportive. This company could not have done enough to support us in transitioning our parents to live-in care. Despite some challenging behaviour from our parents, the carers and management team stuck with it. Our parents have now settled and are happy and well cared for.
02 December 2021
This company has provided excellent live-in care initially for Mum following a mini-stroke in 2019 when she was released home in January 2020 and subsequently additionally for Dad who needs assistance with medication and some personal care. Whilst the carers have changed frequently over this period (Jan 2020 - Nov 2021) there has always been an excellent handover and continued excellent care.
24 November 2021
The agency provides excellent support to our amazing live-in carer. This allows mum, who is non-verbal and can no longer stand or walk, to remain in an annexe to our home safely.
22 March 2021
This company has been looking after Mum (93) for almost three years. She has severe dementia and is housebound. The live-in carers supplied by them have made her life comfortable and she is content. We have been very grateful that we can rely on them to look after Mum, as my sister and I do not live locally. This has been particularly reassuring during the Covid pandemic when we have not been allowed to visit due to the restrictions in force. The company has been extremely proactive and helpful with any medical issues that have arisen with Mum.
22 March 2021
We are very pleased with the level of care for both my parents and with the level of communication with this company in addressing any concerns we have. I feel confident in the knowledge that my parents have a good relationship with their carer and are being well cared for in all aspects of the service that the company provides.
Latest Reviews for Mayfair Homecare - Basingstoke
04 July 2025
Mayfair Homecare staff are constantly working hard to accommodate my needs, and quite often have gone above and beyond. I have been with two other care companies previously and the level of actual care and compassion the staff at Mayfair show towards me is exceptional in comparison. I couldn't ask for more.
03 July 2025
All levels of care have been very good for my father we are confident he is in safe and secure hands. The management keep both me and my sister updated and we are involved in all issues that may arise.
30 June 2025
My Husband has been looked after by Mayfair Homecare (Basingstoke) since June 2022. All the Carers are compassionate, caring & sensitive to his & my needs - he is always treated with dignity. They always advise & support me with any health/other needs and are happy & relaxed in our presence. There has been very little turnover in the Carers we have which says everything about the company as a whole. The office staff are always friendly & accommodating with any queries I have & any changes requested. Everything is organised & efficient. I would not want any other company caring for my Husband & would recommend them to anyone looking for Carers. Thank you all so much.
30 June 2025
My mum loves mayfair every body are very nice as my mum has very difficult skin but they look after her and my mum's main carere, she is now part of the family I can't thank mayfair enough and I would recommend mayfair to everyone
30 June 2025
My great nan has received the most amazing care with Mayfair homecare, other companies had let her down previously so it's nice to have a reliable company. She has built great relationships with the carers and really looks forward to her calls each day. Big thank you Mayfair homecare Basingstoke.
19 June 2025
I have been really happy with the service provided to my parents by this care provider. My parents are extremely well cared for, and the communications with the team are excellent. It is a weight off my mind knowing that my parents are safe, well, and looked after.
19 June 2025
All aspects of the care provided by this company have been exceptional and has given peace of mind to the whole family during a really challenging time. The transition from care home back to living in their own home has been seamless. The process was managed by the team in a supportive manner and the care provided has been life changing for both parents.
19 June 2025
I have found this company's management to be helpful and professional. Any queries are dealt with without delay and I am kept informed. My sister's main carer is amazing and I have every confidence in her. I would thoroughly recommend them.
19 March 2024
This care provider has been looking after mum for a couple of months so far, after she broke her left hip in October '23. Thankfully, their carers have been very professional and friendly. Having a good rapport is very important to have considering they are the ones looking after our loved ones 24/7. The office staff are a great help in sorting out appointments and medication etc. They are definitely an excellent care provider and I wouldn't hesitate to recommend them.
20 September 2023
The patience and understanding shown by my mother's carer is wonderful. My father who would like to believe he can cope without help thinks she is excellent too. If there is anything we could constructively offer to raise the care even higher in our thoughts is the odd issue with missing medicines (my father's and not the patient's) or batteries/sensor mats which we still end up chasing around and the hospital visits that they forget. We the family try and keep them going but if they had no family left, how would these things get resolved. Care is superb though and has put our minds at rest.
07 July 2023
Very professional and efficient. Able to understand and meet complex client needs, to be flexible and respond to difficulties with sensitivity. Very prompt and appropriate response to communication. The staff were friendly and caring and the care plans ensured the carer knew exactly how to deliver the right care. Could not have asked for more.
21 March 2023
Very good and caring.
13 July 2022
This company delivers very good care to Mum. They are responsive when we have faced issues and always willing to share their experience and advice. Being smaller, they are much more flexible than larger care providers in my experience. Good management is an important aspect. They are good in this respect.
07 June 2022
Felt there was a significant improvement in my mother's physical and mental health after returning home from an assessment placement to have a live-in carer. She had definitely suffered a decline in her health whilst being assessed in hospital and just kept asking when she was going home. Very happy now she is back in her own home with proper one-to-one care.
01 February 2022
Very helpful in all ways.
07 December 2021
Cooperative and supportive. This company could not have done enough to support us in transitioning our parents to live-in care. Despite some challenging behaviour from our parents, the carers and management team stuck with it. Our parents have now settled and are happy and well cared for.
02 December 2021
This company has provided excellent live-in care initially for Mum following a mini-stroke in 2019 when she was released home in January 2020 and subsequently additionally for Dad who needs assistance with medication and some personal care. Whilst the carers have changed frequently over this period (Jan 2020 - Nov 2021) there has always been an excellent handover and continued excellent care.
24 November 2021
The agency provides excellent support to our amazing live-in carer. This allows mum, who is non-verbal and can no longer stand or walk, to remain in an annexe to our home safely.
22 March 2021
This company has been looking after Mum (93) for almost three years. She has severe dementia and is housebound. The live-in carers supplied by them have made her life comfortable and she is content. We have been very grateful that we can rely on them to look after Mum, as my sister and I do not live locally. This has been particularly reassuring during the Covid pandemic when we have not been allowed to visit due to the restrictions in force. The company has been extremely proactive and helpful with any medical issues that have arisen with Mum.
22 March 2021
We are very pleased with the level of care for both my parents and with the level of communication with this company in addressing any concerns we have. I feel confident in the knowledge that my parents have a good relationship with their carer and are being well cared for in all aspects of the service that the company provides.