Mayfair Homecare - Basingstoke Branch

Sevacare, 35 Winchester Street, Basingstoke RG21 7EE

Group : Sevacare (UK) Ltd

Person in charge: Teresa Savage (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Mayfair Homecare - Basingstoke Branch: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Mayfair Homecare - Basingstoke Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mayfair Homecare - Basingstoke Branch in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Mayfair Homecare - Basingstoke Branch is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Mayfair Homecare - Basingstoke Branch is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Mayfair Homecare - Basingstoke Branch has a Review Score of 8 (8.000) from 1 Reviews

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mayfair Homecare - Basingstoke Branch?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mayfair Homecare - Basingstoke Branch

  • Grandson of Client/Service User
    1

I really can't thank the Basingstoke branch of Mayfair enough for all the help they have given me over the past 2+ years looking after my 94 year old parents (one of whom suffered from mild dementia) firstly with 3 visits a day and a weekly cleaner and later with 24/7 live in care.
The care they have given them has been amazing, nothing has been too much trouble. I was concerned when I first took on carers as you hear such awful stories and popped in randomly to check on them and they have always been right up to the mark and I have never had any cause for complaint at all. All the carers have become extended family and are genuinely interested in my parents' welfare.
The office has always been there to help out with any queries or problems and has never let me down.
As you can imagine, having my parents so well cared for in their own home has taken a great weight off our family's shoulders and I would gladly recommend Basingstoke Mayfair to anyone who needs any form of care.

How likely would you be to recommend Mayfair Homecare - Basingstoke Branch? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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