Mayfair Homecare - Basingstoke

First Floor, 35 Winchester Street, Basingstoke RG21 7EE
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9.3 6 Reviews
  • Mayfair Homecare - Basingstoke, Basingstoke
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Good to Know

Person in charge

  • Teresa Savage (Manager)
Are you the Owner/Manager of Mayfair Homecare - Basingstoke? View your Advertising Options

Mayfair Homecare - Basingstoke Reviews (6)

9.3

Mayfair Homecare - Basingstoke has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Mayfair Homecare - Basingstoke has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
4
4
4
2

Review from Roxanne S (Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayfair Homecare staff are constantly working hard to accommodate my needs, and quite often have gone above and beyond. I have been with two other care companies previously and the level of actual care and compassion the staff at Mayfair show towards me is exceptional in comparison. I couldn't ask for
more.

Reply from Jennifer Boyce, Care Service Director at Mayfair Homecare - Basingstoke

Dear Roxanne, thank you for your kind words regarding our team and taking your time to provide us with your feedback. We pride ourselves on providing exceptional service and are pleased that you are satisfied with the support you received. We look forward to continuing to visit you.

Staff

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Treated with Dignity

Value for Money

Review from Anne T (Wife of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been looked after by Mayfair Homecare (Basingstoke) since June 2022. All the Carers are compassionate, caring & sensitive to his & my needs - he is always treated with dignity. They always advise & support me with any health/other needs and are happy & relaxed in our presence. There has
been very little turnover in the Carers we have which says everything about the company as a whole.
The office staff are always friendly & accommodating with any queries I have & any changes requested. Everything is organised & efficient.
I would not want any other company caring for my Husband & would recommend them to anyone looking for Carers. Thank you all so much.

Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you so much for your kind and thoughtful words. It truly means a great deal to all of us at Mayfair Homecare (Basingstoke) to know that our care has made a meaningful difference to you and your husband. We're incredibly proud of our dedicated carers and office team their compassion, consistency, and professionalism are the heart of everything we do.

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Treated with Dignity

Value for Money

Review from Stephen A (Son of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves mayfair every body are very nice as my mum has very difficult skin but they look after her and my mum's main carere, she is now part of the family I can't thank mayfair enough and I would recommend mayfair to everyone

Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you so much for your kind words. We're overjoyed to hear how much your mum loves her care at Mayfair, and that our team especially your mum's carer has made such a positive impact. Knowing she feels supported and well looked after, particularly with her skin care needs, truly means the world to us. Your mum's carer will be so proud to hear she's become part of your family that's exactly the kind of connection we strive to build. Your recommendation means everything, and we'll continue to do our very best every day.

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Treated with Dignity

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Review from L S (Great-granddaughter of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great nan has received the most amazing care with Mayfair homecare, other companies had let her down previously so it's nice to have a reliable company. She has built great relationships with the carers and really looks forward to her calls each day. Big thank you Mayfair homecare Basingstoke.

Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you so much for your lovely comments. We're incredibly proud of our care staff, and knowing that they brighten your great nan's day makes me even prouder of them. It's truly an honour to provide a service that brings comfort and joy to members of our community.

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Treated with Dignity

Value for Money

Review from Jan L (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everybody involved in the care of our Mum, who sadly passed away on June 15th, 2020.
Your care was amazing, everybody involved with Mum's care went above and beyond the call of duty.
Neither my brother nor I lived locally to our Mum, but we had no worries that she would receive all
the care she needed. If a GP was needed this was sorted, and we were always kept informed of any health issue Mum had. Mum loved having you all look after her, and my brother and I can't thank you enough for all the care and kindnesses you showed our Mum. We will never forget you all.
We would have no hesitation in recommending Mayfair Homecare and also they provide a first-class cleaning and shopping service.

Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you for your kind words; your mum will be greatly missed by all staff. It was our pleasure to help and support such a lovely kind lady. Please stay in touch.

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Review from Sheila W (Grandson of Client) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't thank the Basingstoke branch of Mayfair enough for all the help they have given me over the past 2+ years looking after my 94 year old parents (one of whom suffered from mild dementia) firstly with 3 visits a day and a weekly cleaner and later with 24/7 live in care.
The care they
have given them has been amazing, nothing has been too much trouble. I was concerned when I first took on carers as you hear such awful stories and popped in randomly to check on them and they have always been right up to the mark and I have never had any cause for complaint at all. All the carers have become extended family and are genuinely interested in my parents' welfare.
The office has always been there to help out with any queries or problems and has never let me down.
As you can imagine, having my parents so well cared for in their own home has taken a great weight off our family's shoulders and I would gladly recommend Basingstoke Mayfair to anyone who needs any form of care.

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Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Mayfair Homecare - Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Mayfair Homecare - Basingstoke is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Basingstoke is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Mayfair Homecare - Basingstoke

What Type of Services does Mayfair Homecare - Basingstoke offer?

Mayfair Homecare - Basingstoke offers Home Care.

How many Carers does Mayfair Homecare - Basingstoke employ?

Mayfair Homecare - Basingstoke employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mayfair Homecare - Basingstoke to verify any information. View our terms and conditions. Mayfair Homecare - Basingstoke has an Basic Service - more info.