Mayfair Homecare - Basingstoke

First Floor, 35 Winchester Street, Basingstoke RG21 7EE
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9.8 28 Reviews
  • Mayfair Homecare - Basingstoke, Basingstoke
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Care Provided by Mayfair Homecare - Basingstoke

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Teresa Savage (Manager)
Are you the Owner/Manager of Mayfair Homecare - Basingstoke? View your Advertising Options

Mayfair Homecare - Basingstoke Reviews (28)

9.8

Mayfair Homecare - Basingstoke has a Review Score of 9.8 (9.842) out of 10, based on 9 reviews in the last 2 years.
Over all time Mayfair Homecare - Basingstoke has 28 reviews.

Overall Experience
  • 23
  • 5
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Date Published
  • 28
  • 8
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  • 9
  • 19
Reviewer Connection to Mayfair Homecare - Basingstoke
  • 13
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  • 2
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 1-20
Review from Roxanne S (Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mayfair Homecare staff are constantly working hard to accommodate my needs, and quite often have gone above and beyond. I have been with two other care companies previously and the level of actual care and compassion the staff at Mayfair show towards me is exceptional in comparison. I couldn't ask for
more.
Reply from Jennifer Boyce, Care Service Director at Mayfair Homecare - Basingstoke

Dear Roxanne, thank you for your kind words regarding our team and taking your time to provide us with your feedback. We pride ourselves on providing exceptional service and are pleased that you are satisfied with the support you received. We look forward to continuing to visit you.

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Review from C T (Son of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All levels of care have been very good for my father we are confident he is in safe and secure hands. The management keep both me and my sister updated and we are involved in all issues that may arise.
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Review from Anne T (Wife of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband has been looked after by Mayfair Homecare (Basingstoke) since June 2022. All the Carers are compassionate, caring & sensitive to his & my needs - he is always treated with dignity. They always advise & support me with any health/other needs and are happy & relaxed in our presence. There has
been very little turnover in the Carers we have which says everything about the company as a whole.
The office staff are always friendly & accommodating with any queries I have & any changes requested. Everything is organised & efficient.
I would not want any other company caring for my Husband & would recommend them to anyone looking for Carers. Thank you all so much.
Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you so much for your kind and thoughtful words. It truly means a great deal to all of us at Mayfair Homecare (Basingstoke) to know that our care has made a meaningful difference to you and your husband. We're incredibly proud of our dedicated carers and office team their compassion, consistency, and professionalism are the heart of everything we do.

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Review from Stephen A (Son of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves mayfair every body are very nice as my mum has very difficult skin but they look after her and my mum's main carere, she is now part of the family I can't thank mayfair enough and I would recommend mayfair to everyone
Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you so much for your kind words. We're overjoyed to hear how much your mum loves her care at Mayfair, and that our team especially your mum's carer has made such a positive impact. Knowing she feels supported and well looked after, particularly with her skin care needs, truly means the world to us. Your mum's carer will be so proud to hear she's become part of your family that's exactly the kind of connection we strive to build. Your recommendation means everything, and we'll continue to do our very best every day.

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Review from L S (Great-granddaughter of Client) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great nan has received the most amazing care with Mayfair homecare, other companies had let her down previously so it's nice to have a reliable company. She has built great relationships with the carers and really looks forward to her calls each day. Big thank you Mayfair homecare Basingstoke.
Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you so much for your lovely comments. We're incredibly proud of our care staff, and knowing that they brighten your great nan's day makes me even prouder of them. It's truly an honour to provide a service that brings comfort and joy to members of our community.

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Review from N P (Daughter of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really happy with the service provided to my parents by this care provider. My parents are extremely well cared for, and the communications with the team are excellent. It is a weight off my mind knowing that my parents are safe, well, and looked after.
Reply from Nikki Barrow, Registered Manager at Mayfair Homecare - Basingstoke

Hi N, we are so pleased to read how happy you are with the care provided to your parents. Thank you for your lovely review.

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Review from K J (Daughter of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All aspects of the care provided by this company have been exceptional and has given peace of mind to the whole family during a really challenging time. The transition from care home back to living in their own home has been seamless. The process was managed by the team in a supportive manner and the
care provided has been life changing for both parents.
Reply from Nikki Barrow, Registered Manager at Mayfair Homecare - Basingstoke

Hi, we are so glad to hear that the transition home for your parents, from the care home, has been a success and that it has given your family peace of mind. Thank you for your kind words and positive review.

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Review from T H (Sister of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found this company's management to be helpful and professional. Any queries are dealt with without delay and I am kept informed. My sister's main carer is amazing and I have every confidence in her. I would thoroughly recommend them.
Reply from Nikki Barrow, Registered Manager at Mayfair Homecare - Basingstoke

Hi T, thank you for your lovely review. We are so pleased to hear the management team have been helpful for you and your sister. We thoroughly enjoy supporting your sister and have witnessed a lovely working relationship she has with her regular carer. Thank you for your recommendation.

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Review from R B (Daughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care provider has been looking after mum for a couple of months so far, after she broke her left hip in October '23. Thankfully, their carers have been very professional and friendly. Having a good rapport is very important to have considering they are the ones looking after our loved ones 24/7.
The office staff are a great help in sorting out appointments and medication etc. They are definitely an excellent care provider and I wouldn't hesitate to recommend them.
Reply from Nikki Barrow, Quality and Compliance Director at Mayfair Homecare - Basingstoke

Thank you for your lovely feedback, it is an absolute pleasure to support your Mum and we look forward to continuing to build a great relationship with you all.

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Review from Tim R (Son of Client) published on 20 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The patience and understanding shown by my mother's carer is wonderful. My father who would like to believe he can cope without help thinks she is excellent too.
If there is anything we could constructively offer to raise the care even higher in our thoughts is the odd issue with missing medicines
(my father's and not the patient's) or batteries/sensor mats which we still end up chasing around and the hospital visits that they forget. We the family try and keep them going but if they had no family left, how would these things get resolved.
Care is superb though and has put our minds at rest.
Reply from Nikki Barrow, Quality Director Compliance at Mayfair Homecare - Basingstoke

Thank you for taking the time to complete a review for us, we are so pleased to see you feel the care is superb and has put your minds at rest. With regards to hospital appointments, as a family, you have been managing these but if there is anything that we can do to assist please do contact our Operations Manager and she will happily add this to the care plan. If there are any concerns with the care plan in situ for your parents, please always contact our Operations Manager immediately and she will action the relevant updates and changes for you all.

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Review from Caroline D (Daughter of Client) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and efficient. Able to understand and meet complex client needs, to be flexible and respond to difficulties with sensitivity. Very prompt and appropriate response to communication. The staff were friendly and caring and the care plans ensured the carer knew exactly how to deliver the
right care. Could not have asked for more.
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you for your lovely review, we wish you all the best for the future.

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Review from S L (Client) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and caring.
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Review from J F (Son of Client) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This company delivers very good care to Mum. They are responsive when we have faced issues and always willing to share their experience and advice. Being smaller, they are much more flexible than larger care providers in my experience. Good management is an important aspect. They are good in this respect.
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Review from J T (Daughter of Client) published on 7 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Felt there was a significant improvement in my mother's physical and mental health after returning home from an assessment placement to have a live-in carer. She had definitely suffered a decline in her health whilst being assessed in hospital and just kept asking when she was going home. Very happy
now she is back in her own home with proper one-to-one care.
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you for your review, it is lovely to read Mum is now happy back at home.

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Review from D T (Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful in all ways.
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you for your review, our carers thoroughly enjoy supporting you and your wife, and we look forward to continuing into the future.

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Review from P F (Daughter of Client) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cooperative and supportive. This company could not have done enough to support us in transitioning our parents to live-in care. Despite some challenging behaviour from our parents, the carers and management team stuck with it. Our parents have now settled and are happy and well cared for.
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Review from P N (Son of Client) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company has provided excellent live-in care initially for Mum following a mini-stroke in 2019 when she was released home in January 2020 and subsequently additionally for Dad who needs assistance with medication and some personal care. Whilst the carers have changed frequently over this period
(Jan 2020 - Nov 2021) there has always been an excellent handover and continued excellent care.
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you for your lovely review, we have thoroughly enjoyed caring for your parents since we started in January 2020. Our carers and office staff always speak so highly of Mum and Dad and we all look forward to visiting and having a chat with them.

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Review from Lynn B (Daughter of Client) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency provides excellent support to our amazing live-in carer. This allows mum, who is non-verbal and can no longer stand or walk, to remain in an annexe to our home safely.
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you for your lovely review, Lynn. We are so happy you chose us and look forward to continuing caring for Mum moving forward

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Review from Richard S (Son of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company has been looking after Mum (93) for almost three years. She has severe dementia and is housebound. The live-in carers supplied by them have made her life comfortable and she is content. We have been very grateful that we can rely on them to look after Mum, as my sister and I do not live
locally. This has been particularly reassuring during the Covid pandemic when we have not been allowed to visit due to the restrictions in force. The company has been extremely proactive and helpful with any medical issues that have arisen with Mum.
Reply from Manraj Singh, Digital and Marketing Manager at Mayfair Homecare - Basingstoke

Hi, thank you so much for your review. It is a pleasure supporting your Mum and we look forward to continuing to support her moving forward. We are very pleased you are happy with the services we are providing to your mum. We look forward to seeing you soon. Thank you.

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Review from Cheryl A (Daughter of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the level of care for both my parents and with the level of communication with this company in addressing any concerns we have. I feel confident in the knowledge that my parents have a good relationship with their carer and are being well cared for in all aspects of the service
that the company provides.
Reply from Manraj Singh, Digital and Marketing Manager at Mayfair Homecare - Basingstoke

Hi, thank you for your kind comments. We thoroughly enjoy mum and dad's company and really enjoyed looking after them. It has been great to see the relationship and bond your parents have with the CAREGivers and management. Thank you.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Mayfair Homecare - Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Mayfair Homecare - Basingstoke is calculated as follows: ( (50 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 52 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Basingstoke is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Mayfair Homecare - Basingstoke

What Type of Services does Mayfair Homecare - Basingstoke offer?

Mayfair Homecare - Basingstoke offers Home Care.

How many Carers does Mayfair Homecare - Basingstoke employ?

Mayfair Homecare - Basingstoke employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mayfair Homecare - Basingstoke to verify any information. View our terms and conditions. Mayfair Homecare - Basingstoke has an Basic Service - more info.