Mayfair Homecare - Basingstoke

First Floor, 35 Winchester Street, Basingstoke RG21 7EE
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9.8 28 Reviews
  • Mayfair Homecare - Basingstoke, Basingstoke
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Care Provided by Mayfair Homecare - Basingstoke

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Teresa Savage (Manager)
Are you the Owner/Manager of Mayfair Homecare - Basingstoke? View your Advertising Options

Mayfair Homecare - Basingstoke Reviews (28)

9.8

Mayfair Homecare - Basingstoke has a Review Score of 9.8 (9.842) out of 10, based on 9 reviews in the last 2 years.
Over all time Mayfair Homecare - Basingstoke has 28 reviews.

Overall Experience
  • 23
  • 5
  • 0
  • 0
  • 0
Date Published
  • 28
  • 8
  • 8
  • 9
  • 19
Reviewer Connection to Mayfair Homecare - Basingstoke
  • 13
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from J J (Daughter of Client) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very thorough initial assessment and we like the way a supervisor visits weekly to monitor the core package and client/staff satisfaction. Management were responsive when we had performance issues with a specific carer and the situation was resolved to our satisfaction. Service always felt very personal
and as a daughter, I felt I had a good relationship and communication with the supervisor and manager.
Reply from manraj singh, Marketing Manager at Mayfair Homecare - Basingstoke

Thank you so much for your kind words. We are always here to support you and your family member. Thank you for the review. Kind regards

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  • Treated with Dignity
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Review from P R (Daughter of Client) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding care for a relative is never easy, we have had to do this process once before! Having had a difficult experience, we were dreading having to go through this again! This company was recommended to us, and we are so thankful we found them! The lady who was our first point of contact, who was extremely
professional, helpful and reassuring. She asked the relevant questions on the phone and then came out to visit us to carry out Dad's assessment. After that, our contact with the manager was just as helpful and professional. Both team members showed us empathy and patience and really put our minds at ease! Dad absolutely loves his carer, and everything has just gone so smoothly. I will definitely recommend you to others!
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you so much for your kind words. We are so glad to see our management team have supported you so well and put you at ease with our care package. We look forward to continuing supporting your dad and your family.

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Review from Linda C (Daughter of Client) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company has been a tremendous help to our family. My father needed urgent care, and nothing appeared to be too much trouble for the staff. The assessment was detailed to help the care staff understand needs and the office staff are always friendly and helpful to us. Thank you.
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you for your review Linda, we look forward to continuing to support you all.

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Review from J M (Friend of Client) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having to find home care very quickly for an elderly friend, we were recommended to call in this company. They have been really good from the beginning. The live-in carers have been extremely kind, caring and professional, with the management on hand, dealing with any queries in a very efficient manner
and again very professional. To date, our experience with this care provider has been excellent.
Reply from Manraj Singh Pooni, Digital and Marketing Manager at Mayfair Homecare - Basingstoke

Thank you for your kind words. We really enjoy looking after your friend and really pleased that our services provided is working well.
Thanks

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Review from Jan L (Daughter of Client) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everybody involved in the care of our Mum, who sadly passed away on June 15th, 2020.
Your care was amazing, everybody involved with Mum's care went above and beyond the call of duty.
Neither my brother nor I lived locally to our Mum, but we had no worries that she would receive all
the care she needed. If a GP was needed this was sorted, and we were always kept informed of any health issue Mum had. Mum loved having you all look after her, and my brother and I can't thank you enough for all the care and kindnesses you showed our Mum. We will never forget you all.
We would have no hesitation in recommending Mayfair Homecare and also they provide a first-class cleaning and shopping service.
Reply from Teresa Savage, Manager at Mayfair Homecare - Basingstoke

Thank you for your kind words; your mum will be greatly missed by all staff. It was our pleasure to help and support such a lovely kind lady. Please stay in touch.

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Review from Louise P (Daughter of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As you can imagine the recent end of life experience of my father was very hard on everybody.
The one factor that we found helped Dad and the family was extremely professional, caring and warm carers.
Without them my mother would not have been able to cope on her own, looking after a bedridden father.
The
employees were very attentive and experienced, from the very start to the finish.
We only have high praise and would highly recommend this company to any other family going through the awful experience.
Even when my father had passed away the manager and carer stayed with the family as support.
Thank you for all your help.
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Review from Sue T (Friend of Client) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company provided live-in care to my partner who had terminal cancer. The care and support my partner received was excellent. The live-in carers were empathetic to my partner needs and nothing was too much trouble. The support I received from not only the care staff but from the Registered Manager
was very gratifying. The live-in carers were well trained and knew how to care for someone who was on the End of Life pathway. Following her death, the live-in care remained to care for my elderly friend the care and support she received allowed her to remain as independent as possible in the home environment and to be able to access the community. Care staff received regular reviews and spot checks by office staff and nothing was too much trouble for the carers or the management. Care planning was personalised and delivered respecting my friend's dignity and privacy. I have no hesitation in recommending this provider.
Reply from Nikki Barrow, Operational Director at Mayfair Homecare - Basingstoke

Thank you, Sue, it was an absolute pleasure to support you all.

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Review from Sheila W (Grandson of Client) published on 12 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really can't thank the Basingstoke branch of Mayfair enough for all the help they have given me over the past 2+ years looking after my 94 year old parents (one of whom suffered from mild dementia) firstly with 3 visits a day and a weekly cleaner and later with 24/7 live in care.
The care they
have given them has been amazing, nothing has been too much trouble. I was concerned when I first took on carers as you hear such awful stories and popped in randomly to check on them and they have always been right up to the mark and I have never had any cause for complaint at all. All the carers have become extended family and are genuinely interested in my parents' welfare.
The office has always been there to help out with any queries or problems and has never let me down.
As you can imagine, having my parents so well cared for in their own home has taken a great weight off our family's shoulders and I would gladly recommend Basingstoke Mayfair to anyone who needs any form of care.
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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Mayfair Homecare - Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Mayfair Homecare - Basingstoke is calculated as follows: ( (50 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 52 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Basingstoke is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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