Submit a Review for Beacon Homecare Services LTD
Unit 36A, Gilwilly Road, Gilwilly Industrial Estate, Penrith, CA11 9BF
View Full Details of Beacon Homecare Services LTDLatest Reviews for Beacon Homecare Services LTD
05 November 2025
Both myself and my dad are satisfied with the care that Beacon Home Care provide. He says that all the carers are very nice. They send me a weekly rota of the names of the carers who will be going in each evening and at what time. This is very helpful to my dad. The office staff are easy to get hold of if required, either by phone or email & are always very approachable & helpful.
04 November 2025
Lovely carers, always polite and respectful. Good to have a regular carer each visit as you build a rapport with each other. You are not always having to explain your routine every visit. Very rarely late .
03 November 2025
The carers are kind and friendly which is a comfort with an elderly parent. They are reliable and trustworthy which is very important in this day and age. It is reassuring for me to know that my mother is happy with the care she receives.
03 November 2025
I've needed help at home since 2009. Since changing care providers to Beacon HomeCare in 2023, I've finally realised how it feels to have carers who genuinely do care about me. The two carers I have most often are friendly, hard working, thoughtful, punctual and have respect for both me and my property. Therefore, if you are looking for a care company who will give you and your loved ones peace of mind in the knowledge that you are being very well looked after, I highly recommend Beacon HomeCare.
28 October 2025
I am satisfied with the care I receive from Beacon Care. I receive a weekly rota which enables me to prepare for my carers coming, that means I can have the best time when they are here to do important things
07 July 2022
This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In many ways, they have all been a godsend - it is even more important as my health situation deteriorates.
14 April 2022
All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying out their caring duties.
04 April 2022
Care staff for grandad are really great but had to make a few complaints but Beacon management dealt with it quite quickly. Happy with the way they stick with grandad's routine and encourage him and solve any issues with mobility very quickly. Two carers are absolutely brilliant with grandad and I feel really reassured he has those two looking after him.
28 March 2022
Experience very good. Looked after with care and dignity. Staff always try to be on time. Always leave premises in good order. Well dressed, clean and tidy appearance. Appreciate all the hard work they do for society. Couldn't manage without them.
28 November 2020
At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.
07 November 2019
Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes 1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.
Latest Reviews for Beacon Homecare Services LTD
05 November 2025
Both myself and my dad are satisfied with the care that Beacon Home Care provide. He says that all the carers are very nice. They send me a weekly rota of the names of the carers who will be going in each evening and at what time. This is very helpful to my dad. The office staff are easy to get hold of if required, either by phone or email & are always very approachable & helpful.
04 November 2025
Lovely carers, always polite and respectful. Good to have a regular carer each visit as you build a rapport with each other. You are not always having to explain your routine every visit. Very rarely late .
03 November 2025
The carers are kind and friendly which is a comfort with an elderly parent. They are reliable and trustworthy which is very important in this day and age. It is reassuring for me to know that my mother is happy with the care she receives.
03 November 2025
I've needed help at home since 2009. Since changing care providers to Beacon HomeCare in 2023, I've finally realised how it feels to have carers who genuinely do care about me. The two carers I have most often are friendly, hard working, thoughtful, punctual and have respect for both me and my property. Therefore, if you are looking for a care company who will give you and your loved ones peace of mind in the knowledge that you are being very well looked after, I highly recommend Beacon HomeCare.
28 October 2025
I am satisfied with the care I receive from Beacon Care. I receive a weekly rota which enables me to prepare for my carers coming, that means I can have the best time when they are here to do important things
07 July 2022
This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In many ways, they have all been a godsend - it is even more important as my health situation deteriorates.
14 April 2022
All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying out their caring duties.
04 April 2022
Care staff for grandad are really great but had to make a few complaints but Beacon management dealt with it quite quickly. Happy with the way they stick with grandad's routine and encourage him and solve any issues with mobility very quickly. Two carers are absolutely brilliant with grandad and I feel really reassured he has those two looking after him.
28 March 2022
Experience very good. Looked after with care and dignity. Staff always try to be on time. Always leave premises in good order. Well dressed, clean and tidy appearance. Appreciate all the hard work they do for society. Couldn't manage without them.
28 November 2020
At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.
07 November 2019
Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes 1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.