Beacon Homecare Services LTD

It is rare, in fact, it is unknown for us to receive such poor feedback. The wishes of the family were met and when concerns were raised we openly offered a meeting to rectify any issues. Invitations to our office were given for family members to see our policies and procedures and to give an understanding of the rules and requirements we must adhere to. As for leaving a call early, our staff members cannot be subjected to cigarette smoke during a call. The person in question had been politely asked to refrain from smoking whilst staff were present, but refused. For the good of our staff, the service user and to maintain professionalism it was best to cease the agreement.