Beacon Homecare Services LTD

The office staff are easy to get hold of if required, either by phone or email & are always very approachable & helpful.

Lovely carers, always polite and respectful. Good to have a regular carer each visit as you build a rapport with each other. You are not always having to explain your routine every visit. Very rarely late .

I've needed help at home since 2009. Since changing care providers to Beacon HomeCare in 2023, I've finally realised how it feels to have carers who genuinely do care about me. The two carers I have most often are friendly, hard working, thoughtful, punctual and have respect for both me and my property. Therefore, if you are looking for a care company who will give you and your loved ones peace of mind in the knowledge that you are being very well looked after, I highly recommend Beacon HomeCare.

The carers are kind and friendly which is a comfort with an elderly parent. They are reliable and trustworthy which is very important in this day and age. It is reassuring for me to know that my mother is happy with the care she receives.

I am satisfied with the care I receive from Beacon Care. I receive a weekly rota which enables me to prepare for my carers coming, that means I can have the best time when they are here to do important things

This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In many ways, they have all been a godsend - it is even more important as my health situation deteriorates.

All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying out their caring duties.

Two carers are absolutely brilliant with grandad and I feel really reassured he has those two looking after him.

Appreciate all the hard work they do for society. Couldn't manage without them.

At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.

Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes 1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.