Beacon Homecare Services LTD

Unit 36A, Gilwilly Road, Gilwilly Industrial Estate, Penrith CA11 9BF
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9.3 11 Reviews
  • Beacon Homecare Services LTD, Penrith
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Care Provided by Beacon Homecare Services LTD

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in Charge

  • Susan Potter (Manager)
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Beacon Homecare Services LTD Reviews (11)

9.3

Beacon Homecare Services LTD has a Review Score of 9.3 (9.259) out of 10, based on 5 reviews in the last 2 years.
Over all time Beacon Homecare Services LTD has 11 reviews.

Overall Experience
  • 6
  • 4
  • 0
  • 0
  • 1
Date Published
  • 11
  • 5
  • 5
  • 5
  • 6
Reviewer Connection to Beacon Homecare Services LTD
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from J H (Daughter of Client) published on 5 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both myself and my dad are satisfied with the care that Beacon Home Care provide. He says that all the carers are very nice. They send me a weekly rota of the names of the carers who will be going in each evening and at what time. This is very helpful to my dad.
The office staff are easy to get hold
of if required, either by phone or email & are always very approachable & helpful.
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Review from G W (Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely carers, always polite and respectful. Good to have a regular carer each visit as you build a rapport with each other. You are not always having to explain your routine every visit. Very rarely late .
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Review from Alison L (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are kind and friendly which is a comfort with an elderly parent. They are reliable and trustworthy which is very important in this day and age. It is reassuring for me to know that my mother is happy with the care she receives.
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Review from A L (Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've needed help at home since 2009. Since changing care providers to Beacon HomeCare in 2023, I've finally realised how it feels to have carers who genuinely do care about me. The two carers I have most often are friendly, hard working, thoughtful, punctual and have respect for both me and my property.
Therefore, if you are looking for a care company who will give you and your loved ones peace of mind in the knowledge that you are being very well looked after, I highly recommend Beacon HomeCare.
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Review from M B (Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am satisfied with the care I receive from Beacon Care. I receive a weekly rota which enables me to prepare for my carers coming, that means I can have the best time when they are here to do important things
Reply from Cheryl Thorne, Manager at Beacon Homecare Services LTD
Thank you so much for your kind feedback! Were delighted to hear that youre satisfied with the care you receive from Beacon Care. Its great to know that the weekly rota helps you plan ahead and make…read more
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Review from Michael C (Client) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In
many ways, they have all been a godsend - it is even more important as my health situation deteriorates.
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Review from B P (Husband of Client) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying
out their caring duties.
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Review from Victoria M (Granddaughter of Client) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff for grandad are really great but had to make a few complaints but Beacon management dealt with it quite quickly. Happy with the way they stick with grandad's routine and encourage him and solve any issues with mobility very quickly.
Two carers are absolutely brilliant with grandad and I
feel really reassured he has those two looking after him.
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Review from M S (Mother of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Experience very good. Looked after with care and dignity.
Staff always try to be on time. Always leave premises in good order. Well dressed, clean and tidy appearance.
Appreciate all the hard work they do for society. Couldn't manage without them.
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Review from Mark W (Relative of Client) published on 28 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.
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Review from Mr D (Nephew of Client) published on 7 November 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes
1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.
Reply from Julie Coupe at Beacon Homecare Services LTD
It is rare, in fact, it is unknown for us to receive such poor feedback. The wishes of the family were met and when concerns were raised we openly offered a meeting to rectify any issues. Invitations…read more
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Current Review Score: 9.3 (9.259)

Overview of Review Score

The Review Score of 9.3 (9.259) out of 10 for Beacon Homecare Services LTD is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Beacon Homecare Services LTD is calculated as follows: ( (22 Excellents x 5) + (7 Goods x 4) ) ÷ 29 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beacon Homecare Services LTD is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Beacon Homecare Services LTD

What Type of Services does Beacon Homecare Services LTD offer?

Beacon Homecare Services LTD offers Home Care.

How many Carers does Beacon Homecare Services LTD employ?

Beacon Homecare Services LTD employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beacon Homecare Services LTD to verify any information. View our terms and conditions. Beacon Homecare Services LTD has an Basic Service - more info.