Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

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Latest Reviews for Cera - Kent

stars
stars 21 November 2019
I have to say that the care provided by the wonderful ladies of Mears for my 93-year-old mum was excellent. They were caring, sensitive, friendly, I just knew my mum was in good hands. Mum's sister also praised the care given and felt they were a great support for her too. Sadly mum has now passed
away but I know my Aunt misses their visits still.
Review from Carolyn B (Daughter of Client/Service User)
stars
stars 17 June 2019
I would like to put on record my gratitude for the high standard of care my father received at home in Thanet for several years before moving into a care home. I would be very happy to name the two carers who did most for him and who enabled him to be as independent as possible for as long as
possible. I would like them to receive recognition for the care they provided for my father, which was always carried out with humour, courtesy and respect.
Review from Dawn C (Daughter of Client/Service User)