Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Latest Reviews for Independent Care & Support Ltd

stars
stars 01 April 2022
When we initially were given a care package the council organised for independent care to fill my mum's needs. Many of the carers were lovely and some went above and beyond to help my mum adjust to needing care despite having little to no training which is evident from day one. Management is
extremely poor and often rude, misinformed, and does not consider their staff or the client when making last-minute changes to the rota. The rota is virtually non-existent and never accurate. Bills are sent through which have not been printed properly and often charging for calls that have not happened. When these issues have been raised Management have been rude, ignored them, or extremely slow to deal with them. Changes to calls are not expected, the client is not notified and when this is questioned excuses are given but no apology or consideration is given to the vulnerable nature of clients. I would not recommend this company to anyone.
Review from Elizabeth K (Daughter of Client/Service User)