Independent Care & Support Ltd

When we initially were given a care package the council organised for independent care to fill my mum's needs. Many of the carers were lovely and some went above and beyond to help my mum adjust to needing care despite having little to no training which is evident from day one.
Management is extremely poor and often rude, misinformed, and does not consider their staff or the client when making last-minute changes to the rota. The rota is virtually non-existent and never accurate.
Bills are sent through which have not been printed properly and often charging for calls that have not happened. When these issues have been raised Management have been rude, ignored them, or extremely slow to deal with them.
Changes to calls are not expected, the client is not notified and when this is questioned excuses are given but no apology or consideration is given to the vulnerable nature of clients.

I would not recommend this company to anyone.