Independent Care & Support Ltd

Unit F1, Knights Park, Knights Road, Strood, Rochester ME2 2LS
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1 Review
  • Independent Care & Support Ltd, Rochester
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Care Provided by Independent Care & Support Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Independent Care & Support Ltd

Person in charge

  • Cherie Hume (Manager)
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Independent Care & Support Ltd Reviews (1)

Over all time Independent Care & Support Ltd has 1 review.

Overall Experience
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Reviewer Connection to Independent Care & Support Ltd
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Total of 1, showing 1-1
Review from Elizabeth K (Daughter of Client) published on 1 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
When we initially were given a care package the council organised for independent care to fill my mum's needs. Many of the carers were lovely and some went above and beyond to help my mum adjust to needing care despite having little to no training which is evident from day one.
Management is extremely
poor and often rude, misinformed, and does not consider their staff or the client when making last-minute changes to the rota. The rota is virtually non-existent and never accurate.
Bills are sent through which have not been printed properly and often charging for calls that have not happened. When these issues have been raised Management have been rude, ignored them, or extremely slow to deal with them.
Changes to calls are not expected, the client is not notified and when this is questioned excuses are given but no apology or consideration is given to the vulnerable nature of clients.
I would not recommend this company to anyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Independent Care & Support Ltd

What Type of Services does Independent Care & Support Ltd offer?

Independent Care & Support Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independent Care & Support Ltd to verify any information. View our terms and conditions. Independent Care & Support Ltd has an Basic Service - more info.