Submit a Review for Town And Country Homecare
Unit 3B Pickhill Business Centre, Small Hythe Road, Tenterden, TN30 7LZ
View full details of Town And Country HomecareLatest Reviews for Town And Country Homecare
21 October 2025
Overall, an excellent experience was provided by all staff. All aspects of my wife's ADL's are given all due care and attention. The staff can always make her smile and lift her mood. Thank you!
15 October 2025
Two regular carers knew I had a problem with my shower. The off duty carer found a remedy and rang whilst the other carer was with me. Explained what needed to be done and the carer on duty went and did it and between them they resolved my problem. I was very impressed they cared enough to do that
and how well they work together. They both went over and above what they were expected to do. Thank you.
09 October 2025
Fabulous carers - especially mum's main carer - she's been with mum for a long time. Always manages to make mum smile or laugh - which isn't always easy. Thank you.
09 October 2025
I find my carers and the company they work for very good and I have no complaints what so ever. Always friendly, happy and nothing is to much trouble for them and the office staff very friendly and helpful.
09 October 2025
The first two weeks after I enlisted in this service wasn't true to time, the carers were often late but this was explained that it would happen for about two weeks, and would settled after this which it did. Now the service is excellent. All the girls who come to me are very pleasant and helpful, I
cant fault any of them. The office ladies are good in letting me know the name and time of who will be coming which is so useful.
09 October 2025
The overall view is that the carers are very good in the main, are quick to notice any health issues and act upon them. Management could be a little more consistent in timings of visits, this may be due to short staffing, but can be an issue all the same.
09 October 2025
Very caring, kind and supported. Excellent.
01 October 2025
We all have our good and not so good days in life but I must say that my good days are much improved by the care I am given by Town and Country. Both the carers and office staff will always do their best to respond to my needs both on a regular basis and in the case of an emergency. Thank you.
09 September 2025
I look after my cousin from a distance as I do not live in Kent & am very happy with the service T&C provide to my cousin the service user and the support the office give to me when dealing with the admin side of my cousins care.
The whole team are very, friendly, professional and knowledgable in
caring for the elderly & also run a well organised business. Nothing is too much trouble & they are always there to listen, offer advice/solutions, make changes where needed & go that extra mile.
The carers are kind, hard working, experienced & positive. They are great at distracting & encouraging. They are quick to recognise when things aren't right & report back to the office or get medical support. They use an app called to record their visits & I can see how my cousin is and how each visit went.,They do repeat prescriptions /administering medicine,
prepare /cook food, do all the washing, housework and weekly shopping. They also take to appointments. It's an excellent service.
02 September 2025
Town & Country Homecare have provided me with an excellent, flexible and responsive personal care service. Office telephones have been answered quickly and helpfully (even out of hours) and every effort made to resolve any problems.
The timing of visits is particularly important to me to enable me
to arrange my mealtimes. Late changes have occasionally caught me out, but access to the Company's rostering app allows me to check the latest position and I now do this as near as possible to the forecast time.
The individual carers I have experienced have been professional but friendly, respectful, considerate, and focused on my requirements and well-being. It has been a pleasure to welcome them into my home. I have been impressed at the way in which they remember routines and show initiative by offering to undertake tasks which they have not necessarily been asked to do (eg taking rubbish bins in and out, posting a letter, etc).
02 September 2025
TCH have provided my mother with a first class care service . We have found the carers , without exception, to be highly reliable , friendly and genuinely caring . The management team have been highly responsive to any requests for changes in the service provided , showing a willingness to be
flexible and adaptive to my mother's needs.
In our experience TCH is all you could wish for in a care provider .
29 August 2025
very responsive, always on schedule for visits, excellent bed side manner. very thorough in their work and always engaging with family regarding treatments and care taking away a lot of stress from us
29 August 2025
Cannot rate this company high enough!
The carers I've had, who came and care for my son are absolutely outstanding. I have one day a week to myself and I can relax knowing he's in safe hands. Many a time I have returned home to hear laughter coming from his room, with both him and his carer
watching podcasts, films, YouTube, or just putting the world to rights.
Nothing is too much trouble and his regular carer uses her initiative when it comes to doing tasks around the house too.
I never ask her to do anything, but if he's ever resting, or sleeping, she will find herself something to do.
I find she always listens to my handovers and follows instructions which are important as his condition can change weekly.
The office are easy to contact and always helpful. If his carer is unwell they will always do their best to find a replacement, realising the importance of my respite breaks.
I have used them for many years now and would not dream of changing company.
29 August 2025
Just wanted to say how amazing all the girls are who attend my mum. They're always so lovely, kind, caring, considerate and patient. They are a godsend to my mums needs and I, my dad and she certainly couldn't do without them!
They each always go over and above.
Even though I always thank them,
please do pass on my thanks and appreciation.
The girls in the office have been amazing as well and nothing is too much.
29 August 2025
Town and Country have provided excellent carers for my Mother. They are all reliable, friendly and professional. The office staff are efficient and respond quickly. I would definitely recommend them to others.
30 May 2025
I wish I had found Town and Country earlier. Having had bad experiences with the two previouse companies, I was delighted with the proffesionalism and efficiency of both the management and the staff who looked after my Stepfather. The App is a godsend as it allowed me to see, on a daily basis how
his care and health was being dealt with.
Thank you again for all your help and support.
16 March 2020
Very good now that I seem to have regular, good, kind carers.
16 March 2020
I have used the service over 10 years and found the carers generally good, trustworthy and helpful.
As I only have domestic care with shopping, posting so far, I am unable to comment any further but I appreciate the willing and cheerful service.
I think that the training they receive has improved
the service over the years.
16 March 2020
Reliable, kind and considerate carers that have supported my 94-year-old mother who has dementia and have given me peace of mind and my mother dignity.
10 March 2020
Pleasant and well-done job by all the carers at this home.
Latest Reviews for Town And Country Homecare
21 October 2025
Overall, an excellent experience was provided by all staff. All aspects of my wife's ADL's are given all due care and attention. The staff can always make her smile and lift her mood. Thank you!
15 October 2025
Two regular carers knew I had a problem with my shower. The off duty carer found a remedy and rang whilst the other carer was with me. Explained what needed to be done and the carer on duty went and did it and between them they resolved my problem. I was very impressed they cared enough to do that
and how well they work together. They both went over and above what they were expected to do. Thank you.
09 October 2025
Fabulous carers - especially mum's main carer - she's been with mum for a long time. Always manages to make mum smile or laugh - which isn't always easy. Thank you.
09 October 2025
I find my carers and the company they work for very good and I have no complaints what so ever. Always friendly, happy and nothing is to much trouble for them and the office staff very friendly and helpful.
09 October 2025
The first two weeks after I enlisted in this service wasn't true to time, the carers were often late but this was explained that it would happen for about two weeks, and would settled after this which it did. Now the service is excellent. All the girls who come to me are very pleasant and helpful, I
cant fault any of them. The office ladies are good in letting me know the name and time of who will be coming which is so useful.
09 October 2025
The overall view is that the carers are very good in the main, are quick to notice any health issues and act upon them. Management could be a little more consistent in timings of visits, this may be due to short staffing, but can be an issue all the same.
09 October 2025
Very caring, kind and supported. Excellent.
01 October 2025
We all have our good and not so good days in life but I must say that my good days are much improved by the care I am given by Town and Country. Both the carers and office staff will always do their best to respond to my needs both on a regular basis and in the case of an emergency. Thank you.
09 September 2025
I look after my cousin from a distance as I do not live in Kent & am very happy with the service T&C provide to my cousin the service user and the support the office give to me when dealing with the admin side of my cousins care.
The whole team are very, friendly, professional and knowledgable in
caring for the elderly & also run a well organised business. Nothing is too much trouble & they are always there to listen, offer advice/solutions, make changes where needed & go that extra mile.
The carers are kind, hard working, experienced & positive. They are great at distracting & encouraging. They are quick to recognise when things aren't right & report back to the office or get medical support. They use an app called to record their visits & I can see how my cousin is and how each visit went.,They do repeat prescriptions /administering medicine,
prepare /cook food, do all the washing, housework and weekly shopping. They also take to appointments. It's an excellent service.
02 September 2025
Town & Country Homecare have provided me with an excellent, flexible and responsive personal care service. Office telephones have been answered quickly and helpfully (even out of hours) and every effort made to resolve any problems.
The timing of visits is particularly important to me to enable me
to arrange my mealtimes. Late changes have occasionally caught me out, but access to the Company's rostering app allows me to check the latest position and I now do this as near as possible to the forecast time.
The individual carers I have experienced have been professional but friendly, respectful, considerate, and focused on my requirements and well-being. It has been a pleasure to welcome them into my home. I have been impressed at the way in which they remember routines and show initiative by offering to undertake tasks which they have not necessarily been asked to do (eg taking rubbish bins in and out, posting a letter, etc).
02 September 2025
TCH have provided my mother with a first class care service . We have found the carers , without exception, to be highly reliable , friendly and genuinely caring . The management team have been highly responsive to any requests for changes in the service provided , showing a willingness to be
flexible and adaptive to my mother's needs.
In our experience TCH is all you could wish for in a care provider .
29 August 2025
very responsive, always on schedule for visits, excellent bed side manner. very thorough in their work and always engaging with family regarding treatments and care taking away a lot of stress from us
29 August 2025
Cannot rate this company high enough!
The carers I've had, who came and care for my son are absolutely outstanding. I have one day a week to myself and I can relax knowing he's in safe hands. Many a time I have returned home to hear laughter coming from his room, with both him and his carer
watching podcasts, films, YouTube, or just putting the world to rights.
Nothing is too much trouble and his regular carer uses her initiative when it comes to doing tasks around the house too.
I never ask her to do anything, but if he's ever resting, or sleeping, she will find herself something to do.
I find she always listens to my handovers and follows instructions which are important as his condition can change weekly.
The office are easy to contact and always helpful. If his carer is unwell they will always do their best to find a replacement, realising the importance of my respite breaks.
I have used them for many years now and would not dream of changing company.
29 August 2025
Just wanted to say how amazing all the girls are who attend my mum. They're always so lovely, kind, caring, considerate and patient. They are a godsend to my mums needs and I, my dad and she certainly couldn't do without them!
They each always go over and above.
Even though I always thank them,
please do pass on my thanks and appreciation.
The girls in the office have been amazing as well and nothing is too much.
29 August 2025
Town and Country have provided excellent carers for my Mother. They are all reliable, friendly and professional. The office staff are efficient and respond quickly. I would definitely recommend them to others.
30 May 2025
I wish I had found Town and Country earlier. Having had bad experiences with the two previouse companies, I was delighted with the proffesionalism and efficiency of both the management and the staff who looked after my Stepfather. The App is a godsend as it allowed me to see, on a daily basis how
his care and health was being dealt with.
Thank you again for all your help and support.
16 March 2020
Very good now that I seem to have regular, good, kind carers.
16 March 2020
I have used the service over 10 years and found the carers generally good, trustworthy and helpful.
As I only have domestic care with shopping, posting so far, I am unable to comment any further but I appreciate the willing and cheerful service.
I think that the training they receive has improved
the service over the years.
16 March 2020
Reliable, kind and considerate carers that have supported my 94-year-old mother who has dementia and have given me peace of mind and my mother dignity.
10 March 2020
Pleasant and well-done job by all the carers at this home.