Town And Country Homecare provides tailored care packages to people in Tenterden, Hawkhurst, Cranbrook and nearby Kent villages.
Their aim is to help people with disabilities and illnesses to stay in their own homes and keep living an independent life for as long as possible.
Town and Country's services include domestic care such as shopping and cleaning, personal care covering help with medication and getting out of bed, social care and much more.
Care Provided by Town And Country Homecare
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £20 - £30
Competitive Private Rates in the TN postcode area.
Contact Town And Country Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Town And Country Homecare Ltd
- Private Owned
Person in charge
- Carole Harrison (Registered Manager)
Town And Country Homecare Reviews (28)
Town And Country Homecare has a Review Score of 9.9 (9.908) out of 10, based on 22 reviews in the last 2 years.
Over all time Town And Country Homecare has 28 reviews.
Gives me a chance to get on with my jobs, and go down to the shops.
Puts up with going round and round the garden, no matter the weather.
Thank you so much for taking the time to share your experience with us. We are truly delighted to hear that our support has made a positive difference for you and your husband. Thank you from the whole team at T&C :)
very pleased with the carer,s & the service provided & the company overall . They are excelliant trustworthy , helpful , caring , honest, nothing is to much trouble for them , the office staff are brilliant also always very friendly cannot fault them at all .
Thank you very much for taking the time to share your experience with us. We're so pleased to hear such kind feedback, this really means a lot to our team. Thank you from everyone at T&C :)
The App works well and I have every confidence in the staff.
Thank you so much for taking the time to leave a review! Your kind words mean so much to us. We're thrilled our care continues to make a difference. Big thanks from the whole team at T&C :)
The office staff are professional, well organised and communicate extremely well. They have helped with prescriptions, organising doctors' visits and keeping us up to date with in-depth feedback regarding my mother-in-law's health, diet, mood and general well-being through calls, and their very informative telephone app.
The carers have been fantastic. It is clear to my wife and me that this is not just a job to them; they really do care, and their approach is kind and sensitive, and with great patience under sometimes difficult circumstances. Often going out of their way to help with little bits of shopping, small errands and spoiling my mother-in-law with little treats.
A brilliant care provider all round.
Thank you so much for taking the time to share such a kind and thoughtful review. We're truly delighted to hear that our care and support continue to make a positive difference. Your words are a real encouragement to the whole company, and I'll be sure to share your feedback with the whole team - it's moments like these that remind us why we do what we do. Big thanks from us all at T&C :)
So far, our experience with Town and Country has been fantastic. Each and every member of the care staff has been exceptional and the admin side is very efficient. I would not fail to highly recommend them.
Thank you very much for taking the time to submit this lovely review, this is very much appreciated by the whole team at Town and Country Homecare. We are so pleased to hear you would highly recommend us :)
My cousin has been unwell and in and out of hospital. The carers were excellent with her and recognised that her health/mobility was deteriating. They were so kind and supportive of her. Whilst she was in an 'assessment bed' in a care home one of the regular carers even visited her there (on her day off). Nothing is too much trouble, the carers give 100% and more. Thank you for offering such a wonderful, reliable service, it is much appreciate.
Thank you for taking the time to submit this lovely review. Your cousin is very much missed by the whole team at Town and Country Homecare Ltd. We wish her all the best in her new care setting :)
All girls that care for me are very good at there job. They always me laugh even when feeling down.
Thank you very much for taking the time to submit your review. It's lovely to hear how the team support you :)
I think all my answers below show my satisfaction.
Thank you very much for taking the time to review us. This is appreciated by your whole team at Town and Country Homecare :)
All your staff are helpful, kind and very trustworthy.
Thank you so much for taking the time to leave a review, this is very much appreciated by the whole team at Town and Country Homecare :)
Town and Country Homecare continue to support my mum 3+ years now. Her care needs are constantly changing and I know she is in good hands. T+C have been very supportive to me during this time, I truly appreciate them. Thank you so much.
Thank you very much for this lovely review, this is appreciated by the whole team at Town and Country Homecare. It has been a real pleasure to support you both for so many years :)
Overall very happy with the care my mother in law gets, cared for brilliant, well looked after . The staff are great and can talk to really well , if there is ever a problem it is always sorted straight away
Thank you very much for your kind review. This is greatly appreciated by your whole team, at Town and Country Homecare Ltd :)
Overall, an excellent experience was provided by all staff. All aspects of my wife's ADL's are given all due care and attention. The staff can always make her smile and lift her mood. Thank you!
Thank you very much for submitting this lovely review. It is appreciated by us all at Town and Country Homecare Ltd :)
Two regular carers knew I had a problem with my shower. The off duty carer found a remedy and rang whilst the other carer was with me. Explained what needed to be done and the carer on duty went and did it and between them they resolved my problem. I was very impressed they cared enough to do that and how well they work together. They both went over and above what they were expected to do. Thank you.
Thank you very much for your kind words. We are very pleased our services exceeded your expectations :)
The overall view is that the carers are very good in the main, are quick to notice any health issues and act upon them. Management could be a little more consistent in timings of visits, this may be due to short staffing, but can be an issue all the same.
Thank you very much for taking the time to submit your kind review. Please do not hesitate to reach out if any visits are outside the contracted window of service, and we would be more than happy to investigate this for you. We also offer a 'ring around' service, which would let you know the upcoming visit times, should this be helpful :)
We all have our good and not so good days in life but I must say that my good days are much improved by the care I am given by Town and Country. Both the carers and office staff will always do their best to respond to my needs both on a regular basis and in the case of an emergency. Thank you.
Thank you very much for your kind words. It is a pleasure to support you :)
The timing of visits is particularly important to me to enable me to arrange my mealtimes. Late changes have occasionally caught me out, but access to the Company's rostering app allows me to check the latest position and I now do this as near as possible to the forecast time.
The individual carers I have experienced have been professional but friendly, respectful, considerate, and focused on my requirements and well-being. It has been a pleasure to welcome them into my home. I have been impressed at the way in which they remember routines and show initiative by offering to undertake tasks which they have not necessarily been asked to do (eg taking rubbish bins in and out, posting a letter, etc).
Thank you very much for your lovely review. It is very much appreciated by us all at Town and Country Homecare Ltd :)
In our experience TCH is all you could wish for in a care provider .
Thank you very much for your lovely review C G. This is very much appreciated. From your team at Town and Country Homecare :)
very responsive, always on schedule for visits, excellent bed side manner. very thorough in their work and always engaging with family regarding treatments and care taking away a lot of stress from us
Thank you for your lovely review! It is very much appreciated by us all at Town and Country Homecare Ltd :)
The carers I've had, who came and care for my son are absolutely outstanding. I have one day a week to myself and I can relax knowing he's in safe hands. Many a time I have returned home to hear laughter coming from his room, with both him and his carer watching podcasts, films, YouTube, or just putting the world to rights.
Nothing is too much trouble and his regular carer uses her initiative when it comes to doing tasks around the house too.
I never ask her to do anything, but if he's ever resting, or sleeping, she will find herself something to do.
I find she always listens to my handovers and follows instructions which are important as his condition can change weekly.
The office are easy to contact and always helpful. If his carer is unwell they will always do their best to find a replacement, realising the importance of my respite breaks.
I have used them for many years now and would not dream of changing company.
Thank you very much for your lovely review. It has been a pleasure supporting you both for so many years. Big thanks from us all at Town and Country Homecare Ltd :)
They each always go over and above.
Even though I always thank them, please do pass on my thanks and appreciation.
The girls in the office have been amazing as well and nothing is too much.
Thank you very much for your lovely words Leica. It is a pleasure to support you & your family. Big thanks from us all at Town and Country Homecare Ltd :)
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 August 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Frequently Asked Questions about Town And Country Homecare
How many Carers does Town And Country Homecare employ?
Town And Country Homecare employs 40 carers.
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