Town And Country Homecare

Unit 3B Pickhill Business Centre, Small Hythe Road, Tenterden TN30 7LZ
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8.0 7 Reviews
  • Town And Country Homecare, Tenterden
Town And Country Homecare provides tailored care packages to people in Tenterden, Hawkhurst, Cranbrook and nearby Kent villages.

Their aim is to help people with disabilities and illnesses to stay in their own homes and keep living an independent life for as long as possible.

Town and Country's services include domestic care such as shopping and cleaning, personal care covering help with medication and getting out of bed, social care and much more.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £30

Competitive Private Rates in the TN postcode area.

These prices are only a guideline, please contact Town And Country Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Town And Country Homecare Ltd

Person in charge

  • Carole Harrison (Registered Manager)

Town And Country Homecare Reviews (7)

8.0

Town And Country Homecare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Town And Country Homecare has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

7
1
1
1
6

Review from Charlie G (Son of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I had found Town and Country earlier. Having had bad experiences with the two previouse companies, I was delighted with the proffesionalism and efficiency of both the management and the staff who looked after my Stepfather. The App is a godsend as it allowed me to see, on a daily basis how his
care and health was being dealt with.
Thank you again for all your help and support.

Reply from Chloe Day, Manager at Town And Country Homecare

Thank you ever so much for your valued feedback and lovely compliments regarding our management & support services. It has been a pleasure to support you both :)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good now that I seem to have regular, good, kind carers.

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Treated with Dignity

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Review from J B (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used the service over 10 years and found the carers generally good, trustworthy and helpful.
As I only have domestic care with shopping, posting so far, I am unable to comment any further but I appreciate the willing and cheerful service.
I think that the training they receive has improved
the service over the years.

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Treated with Dignity

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Review from P M (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, kind and considerate carers that have supported my 94-year-old mother who has dementia and have given me peace of mind and my mother dignity.

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Treated with Dignity

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Review from Julian D (Client) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant and well-done job by all the carers at this home.

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Treated with Dignity

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Review from Shelia T (Client) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person who does my chores is very good!

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Management

Treated with Dignity

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Review from John S (Husband of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Telephone always answered promptly and courteously. Bookings almost always honoured. No problems since email follow up instituted. Carers arrive on time they know that this is one of my requirements. Carers are unfailingly cheerful and helpful. SAE included with the bill a small gesture but appreciated.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Town And Country Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Town And Country Homecare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Town And Country Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Town And Country Homecare

What Type of Services does Town And Country Homecare offer?

Town And Country Homecare offers Home Care.

How many Carers does Town And Country Homecare employ?

Town And Country Homecare employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Town And Country Homecare to verify any information. View our terms and conditions. Town And Country Homecare has an Enhanced Service - more info.