Town And Country Homecare

Unit 3B Pickhill Business Centre, Small Hythe Road, Tenterden TN30 7LZ
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9.9 15 Reviews
  • Town And Country Homecare, Tenterden
Town And Country Homecare provides tailored care packages to people in Tenterden, Hawkhurst, Cranbrook and nearby Kent villages.

Their aim is to help people with disabilities and illnesses to stay in their own homes and keep living an independent life for as long as possible.

Town and Country's services include domestic care such as shopping and cleaning, personal care covering help with medication and getting out of bed, social care and much more.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £30

Competitive Private Rates in the TN postcode area.

These prices are only a guideline, please contact Town And Country Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Town And Country Homecare Ltd

Person in charge

  • Carole Harrison (Registered Manager)

Town And Country Homecare Reviews (15)

9.9

Town And Country Homecare has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years.
Over all time Town And Country Homecare has 15 reviews.

Overall Experience
  • 12
  • 3
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Date Published
  • 15
  • 9
  • 9
  • 9
  • 6
Reviewer Connection to Town And Country Homecare
  • 6
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 15, showing 1-15
Review from Doreen H (Cousin of Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I look after my cousin from a distance as I do not live in Kent & am very happy with the service T&C provide to my cousin the service user and the support the office give to me when dealing with the admin side of my cousins care.
The whole team are very, friendly, professional and knowledgable in
caring for the elderly & also run a well organised business. Nothing is too much trouble & they are always there to listen, offer advice/solutions, make changes where needed & go that extra mile.
The carers are kind, hard working, experienced & positive. They are great at distracting & encouraging. They are quick to recognise when things aren't right & report back to the office or get medical support. They use an app called to record their visits & I can see how my cousin is and how each visit went.,They do repeat prescriptions /administering medicine,
prepare /cook food, do all the washing, housework and weekly shopping. They also take to appointments. It's an excellent service.
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you very much for your lovely review - It is a pleasure to support you both! Big thanks from us all at Town and Country Homecare Ltd :)

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Review from R C (Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Town & Country Homecare have provided me with an excellent, flexible and responsive personal care service. Office telephones have been answered quickly and helpfully (even out of hours) and every effort made to resolve any problems.
The timing of visits is particularly important to me to enable me
to arrange my mealtimes. Late changes have occasionally caught me out, but access to the Company's rostering app allows me to check the latest position and I now do this as near as possible to the forecast time.
The individual carers I have experienced have been professional but friendly, respectful, considerate, and focused on my requirements and well-being. It has been a pleasure to welcome them into my home. I have been impressed at the way in which they remember routines and show initiative by offering to undertake tasks which they have not necessarily been asked to do (eg taking rubbish bins in and out, posting a letter, etc).
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you very much for your lovely review. It is very much appreciated by us all at Town and Country Homecare Ltd :)

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Review from Carol Y (Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are polite and helpful. Because I am bed bound I really appreciate the humour most of them bring to my life.
Most of them have learned to recognise my sense of humour and this helps to cheer me up on my not so good days! I know that like most people I have my good and not so good days but they
cope!
I like it when they have time to just sit and chat with me.. I recognise that time is precious for them because of the distance they are expected to cover between calls with very little time allowed.
The office staff are also helpful when I have cause to contact them for help or advice.
I do question thee fact that they are not allowed to put a plaster on an open wound to prevent any blood leaking onto my clothes or furnishings. I have a supply of plasters available but my manual dexterity makes it hard..almost impossible for me to put them in place myself. I know that I can call the district nurse but it does seem to to be a waste of her medical skills to come to me.
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you for your review Carol. This is very much appreciated by us all :)Unfortunately dressing wounds is against our policies and procedures. However, our team are always happy to support you in contacting the District Nurses, should you need it.

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Review from C G (Son of Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
TCH have provided my mother with a first class care service . We have found the carers , without exception, to be highly reliable , friendly and genuinely caring . The management team have been highly responsive to any requests for changes in the service provided , showing a willingness to be flexible
and adaptive to my mother's needs.
In our experience TCH is all you could wish for in a care provider .
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you very much for your lovely review C G. This is very much appreciated. From your team at Town and Country Homecare :)

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Review from Robert S (Son of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
very responsive, always on schedule for visits, excellent bed side manner. very thorough in their work and always engaging with family regarding treatments and care taking away a lot of stress from us
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you for your lovely review! It is very much appreciated by us all at Town and Country Homecare Ltd :)

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Review from N M (Mother of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot rate this company high enough!
The carers I've had, who came and care for my son are absolutely outstanding. I have one day a week to myself and I can relax knowing he's in safe hands. Many a time I have returned home to hear laughter coming from his room, with both him and his carer watching
podcasts, films, YouTube, or just putting the world to rights.
Nothing is too much trouble and his regular carer uses her initiative when it comes to doing tasks around the house too.
I never ask her to do anything, but if he's ever resting, or sleeping, she will find herself something to do.
I find she always listens to my handovers and follows instructions which are important as his condition can change weekly.
The office are easy to contact and always helpful. If his carer is unwell they will always do their best to find a replacement, realising the importance of my respite breaks.
I have used them for many years now and would not dream of changing company.
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you very much for your lovely review. It has been a pleasure supporting you both for so many years. Big thanks from us all at Town and Country Homecare Ltd :)

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Review from Leica S (Daughter of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say how amazing all the girls are who attend my mum. They're always so lovely, kind, caring, considerate and patient. They are a godsend to my mums needs and I, my dad and she certainly couldn't do without them!
They each always go over and above.
Even though I always thank them,
please do pass on my thanks and appreciation.
The girls in the office have been amazing as well and nothing is too much.
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you very much for your lovely words Leica. It is a pleasure to support you & your family. Big thanks from us all at Town and Country Homecare Ltd :)

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Review from L D (Daughter of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Town and Country have provided excellent carers for my Mother. They are all reliable, friendly and professional. The office staff are efficient and respond quickly. I would definitely recommend them to others.
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you very much for your lovely words. Your review is very much appreciated by us all at Town and Country Homecare Ltd :)

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Review from Charlie G (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish I had found Town and Country earlier. Having had bad experiences with the two previouse companies, I was delighted with the proffesionalism and efficiency of both the management and the staff who looked after my Stepfather. The App is a godsend as it allowed me to see, on a daily basis how his
care and health was being dealt with.
Thank you again for all your help and support.
Reply from Chloe Day, Manager at Town And Country Homecare

Thank you ever so much for your valued feedback and lovely compliments regarding our management & support services. It has been a pleasure to support you both :)

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Review from P H (Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good now that I seem to have regular, good, kind carers.
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Review from J B (Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used the service over 10 years and found the carers generally good, trustworthy and helpful.
As I only have domestic care with shopping, posting so far, I am unable to comment any further but I appreciate the willing and cheerful service.
I think that the training they receive has improved
the service over the years.
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Review from P M (Daughter of Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable, kind and considerate carers that have supported my 94-year-old mother who has dementia and have given me peace of mind and my mother dignity.
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Review from Julian D (Client) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant and well-done job by all the carers at this home.
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Review from Shelia T (Client) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The person who does my chores is very good!
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Review from John S (Husband of Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Telephone always answered promptly and courteously. Bookings almost always honoured. No problems since email follow up instituted. Carers arrive on time they know that this is one of my requirements. Carers are unfailingly cheerful and helpful. SAE included with the bill a small gesture but appreciated.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Town And Country Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Town And Country Homecare is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Town And Country Homecare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Town And Country Homecare

What Type of Services does Town And Country Homecare offer?

Town And Country Homecare offers Home Care.

How many Carers does Town And Country Homecare employ?

Town And Country Homecare employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Town And Country Homecare to verify any information. View our terms and conditions. Town And Country Homecare has an Enhanced Service - more info.