Town And Country Homecare

Unit 3B Pickhill Business Centre, Small Hythe Road, Tenterden TN30 7LZ
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9.9 21 Reviews
  • Town And Country Homecare, Tenterden
Town And Country Homecare provides tailored care packages to people in Tenterden, Hawkhurst, Cranbrook and nearby Kent villages.

Their aim is to help people with disabilities and illnesses to stay in their own homes and keep living an independent life for as long as possible.

Town and Country's services include domestic care such as shopping and cleaning, personal care covering help with medication and getting out of bed, social care and much more.
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Care Provided by Town And Country Homecare

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £30

Competitive Private Rates in the TN postcode area.

These prices are only a guideline, please contact Town And Country Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Town And Country Homecare Ltd

Person in charge

  • Carole Harrison (Registered Manager)

Town And Country Homecare Reviews (21)

9.9

Town And Country Homecare has a Review Score of 9.9 (9.889) out of 10, based on 15 reviews in the last 2 years.
Over all time Town And Country Homecare has 21 reviews.

Overall Experience
  • 17
  • 4
  • 0
  • 0
  • 0
Date Published
  • 21
  • 15
  • 15
  • 15
  • 6
Reviewer Connection to Town And Country Homecare
  • 9
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from John S (Husband of Client) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Telephone always answered promptly and courteously. Bookings almost always honoured. No problems since email follow up instituted. Carers arrive on time they know that this is one of my requirements. Carers are unfailingly cheerful and helpful. SAE included with the bill a small gesture but appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Town And Country Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Town And Country Homecare is calculated as follows: ( (82 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 90 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Town And Country Homecare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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